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Amazing, very advance conversational Ai and very easy to use
What do you like best about the product?
It is very essy to use and it has many tools intents, archors etc that canbe used to make chatbots easily, i realy loved it
What do you dislike about the product?
Overall i loved it but i must mentioned that it does not support an extensive workflow.
What problems is the product solving and how is that benefiting you?
Made it possible to monitor automation tasks on RPA platforms.
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We are partnering often with Cognigy. They offer a great product for many of our customers.
What do you like best about the product?
Lots of features, while still easy to use.
What do you dislike about the product?
Sometimes (our) customers are too small to benefit from Cognigy.
What problems is the product solving and how is that benefiting you?
Our customers need to automate conversations. The more, the better. And Cognigy enables to do that with them.
Conversational AI and Agent Assistance at its best
What do you like best about the product?
Cognigy as a platform is very easy to use - quick to learn, fast to build solutions and has a great library of integrations to work with out of the box. Access to a wide range of well-known endpoints make it versatile, whilst functionality for voice bots, automated agent assistance and analytics make it a powerful and transformative tool to enhance the customer and agent experience.
What do you dislike about the product?
Some additional detailed academy learning on Voice Gateway and the architecture of Cognigy in the Contact Center would be beneficial to help round out knowledge of how Cognigy fits into the tech landscape of a customer. Some more out of the box reusable components would also help to speed up development.
What problems is the product solving and how is that benefiting you?
An effective and easy to implement tool for driving key improvements to Contact Center metrics and KPIs - AHT, Contact Deflection, Agent Attrition, ESAT, CSAT and much more
Great way of bringing Conversational AI to business users
What do you like best about the product?
It's easy to use for business users and it brings voice, chat and other technologies together on one platform
What do you dislike about the product?
Nothing. The tool is open and easy tonise
What problems is the product solving and how is that benefiting you?
I help clients to transform their contact centers. Cognigy is an easy way to achieve automation across your contact center.
Convincing through simplicity and numerous external interfaces.
What do you like best about the product?
I like the intuitive operation that makes it possible for anyone to get started with it.
What do you dislike about the product?
To become high-level you need more skills like API, JavaScript, HTTP etc..
What problems is the product solving and how is that benefiting you?
It takes the fear out of starting with artificial intelligence and conversational AI. It makes many things possible and quickly automates repetitive tasks.
Recommendations to others considering the product:
It's best to start NOW! It has never been so easy!
Cognigy can make a talk fluid
What do you like best about the product?
Cognigy have many tools (intents, archors, etc) that can make a chatbot easily
What do you dislike about the product?
I try make same examples that show in video ads (airport and car videos) and i dont have sucess. Apparently connect/integrate cognigy to others softwares / tools of a client stay obscure to me.
What problems is the product solving and how is that benefiting you?
Im dont work directly with cognigy. I learn a little (get some free certifications) because the company that im work is a partner of cognigy and make me a "backup" of others cognigy developers.
But the applications / uses of cognigy are clearly vast.
But the applications / uses of cognigy are clearly vast.
Awesome Platform with state of the art technology and manpower
What do you like best about the product?
The kind of cooperation with and the team's spirit. The flexibility of the platform and the easy way to model new dialogues. Fast growing but still familiar team.
What do you dislike about the product?
For now? Nothing but that I have not enough time to work with the tool in our customer projects. Too many (positive) changes and improvements in short times makes it difficult to stay up to date.
What problems is the product solving and how is that benefiting you?
Projects with IBM Watson are now in a better environment. Kind of modeling dialogues in former tools are easier to handle, improve, and better to monitor. Batch workflows and predictive support are very good for new people in the team.
Amazing tool, really does everything it promises
What do you like best about the product?
Ease of learning, integration with multiple messaging platforms, including integration with the largest RPA tools on the market such as UiPath and Automation Anywhere
What do you dislike about the product?
Does not support an extensive workflow, it is necessary to split the workflow into several different files
What problems is the product solving and how is that benefiting you?
Made it possible to monitor automation tasks on RPA platforms, our customers are delighted with the result.
Very advanced conversational AI, full of features and very easy to use.
What do you like best about the product?
Accessible Artificial Intelligence, without needing advanced knowledge and quick implementation of message and voice conversations with fantastic Analytics to manage the virtual assistant
What do you dislike about the product?
Lack of ready-made templates to accelerate the development of virtual assistants. But with some dedication the developer of the conversations can create their own templates and save them for use in future projects.
What problems is the product solving and how is that benefiting you?
Creation of virtual assistants integrated with the company's business platforms, including RPA, responding to voice commands and messages in different channels with little or no programming.
Recommendations to others considering the product:
I fully recommend and nominate this solution
Simple to understand, great to use.
What do you like best about the product?
As a non-developer, I tried the free Cognigy Academy courses and played with the low code engine. It is enjoyable and easy to use. Of course... if you want to use the full functionality you need some insights into coding.
What do you dislike about the product?
well... nothing... except that this entry requires 40 characters
What problems is the product solving and how is that benefiting you?
We introduced the Cognigy.AI as an assistant for our employees to solve requests that do not need human impact.
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