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Good Tool for CRM
What do you like best about the product?
Easy to use and implement on a large scale
What do you dislike about the product?
Customer support: Can be improved. Something more quick and instant
What problems is the product solving and how is that benefiting you?
Customer interaction, Campaign Management
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Timely delivery of SMS, Good support from team
What do you like best about the product?
Support from the team is good and a timely response received
What do you dislike about the product?
Sometimes in a month 1 or 2 requests fails
What problems is the product solving and how is that benefiting you?
SMS for user logging and verification of the user using OTP
The one stop for the best SMS & Whatsapp services
What do you like best about the product?
The support from the dedicated account manager is took good whenever there is a issue.
What do you dislike about the product?
The product need to be improve a bit with better changes
What problems is the product solving and how is that benefiting you?
Bot option is pretty good & helping the sms services on marketing.
SMS Gateway Platform of Gushup Tech.
What do you like best about the product?
Support service and Prompt Response and quality solution.I am very much impressed with performance of the organisation.
What do you dislike about the product?
There is no dislike about Gupshup.Thanks.
What problems is the product solving and how is that benefiting you?
SMS Service
The Gupshup team portals are very user friendly which provide real time solutions.
What do you like best about the product?
The Gupshup team portals are very user-friendly which provide real-time solutions. The gupshup team proactively works on all the requests raised.
The SPOCs from Gupshup are helpful, receptive, and solution-oriented.
Very happy with overall services.
The SPOCs from Gupshup are helpful, receptive, and solution-oriented.
Very happy with overall services.
What do you dislike about the product?
The transaction ID format is non-compatible with excel format. Gupshup should look into changing the format.
What problems is the product solving and how is that benefiting you?
Gupshup helps in renewal collections by triggering communication.
Automated messages to cutomers ensure right communication on right time through bot services
Automated messages to cutomers ensure right communication on right time through bot services
Excellent tool to providing customer satisfaction via chat on whatsapp.
What do you like best about the product?
At one time, we can provide the resolution to multiple customers. It is a very easy tool to provide customer satisfaction. Also, we can fetch our reports in the tools.
What do you dislike about the product?
Customer receive a poke automatically when she/he not replied in 2 minutes.
What problems is the product solving and how is that benefiting you?
We use Gupshup's sms service, which is helpful for service communication. I also used it for our customers in HCL Healthcare.
Gupshup is a legacy tool. It is not that modern on UI basis.
What do you like best about the product?
Easy to send messages, gets approval faster.
What do you dislike about the product?
The data analytics tool of Gupshup, is not easy to use.
What problems is the product solving and how is that benefiting you?
Bulk marketing messages are better in Gupshup but the failure rate is high.
Best & Reliable WhatsApp API Integration Tool In The Market
What do you like best about the product?
The API integration of WhatsApp was easy & flawless. The customer support team is one of the best, as they help you at the points where you get stuck. The platform costing and the WhatsApp sms costing are very efficient and will surely help new startups like us. Highly recommended.
What do you dislike about the product?
There has been no issue to complain till now. My only suggestion is once the WhatsApp template is not approved, we need some detailed communication as to why it has been rejected.
What problems is the product solving and how is that benefiting you?
WhatsApp communication is lately what customers prefer over SMS communication. We use both, but since we have integrated WhatsApp, the conversion rate, as well as the user retention rate, has gone up by almost 20%. And this is a game changer, at least for us.
Gupshup is mentor for me which helped me a lot to understand about the sms functionality
What do you like best about the product?
We are using sms service through gupshup, easy to oprate, many time the sms related guidelines changed and Gupshup team helped us to work according to that. Good service.
What do you dislike about the product?
there is nothing which i dislike , i have a feedback for their dashboard thing,
there should be an option to edit or update the template.
rest things are fine for me.
there should be an option to edit or update the template.
rest things are fine for me.
What problems is the product solving and how is that benefiting you?
We are using sms service from gupshup and this help a lot in our service communication. we also used it for promotional sms campaigns for self and our clients.
Its a good tool with a bad interface
What do you like best about the product?
Easy to use, can handle bulk messaging. SMS, WhatsApp, etc.
What do you dislike about the product?
The interface is not user-friendly. it's a bit hard to use.
What problems is the product solving and how is that benefiting you?
I'm using WhatsApp marketing campaigns and SMS.
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