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Gupshup Whatsapp

GupShup Inc | 1

Reviews from AWS Marketplace

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External reviews

52 reviews
from G2

External reviews are not included in the AWS star rating for the product.

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    Airlines/Aviation

Great customer service

  • October 27, 2023
  • Review provided by G2

What do you like best about the product?
Quick and efficient service in all aspects. Flawless execution of all requirements.
Easy to reach out to our account manager Dhruv Jain, and immediate support received.
What do you dislike about the product?
There are no complaints or issues as of now.
What problems is the product solving and how is that benefiting you?
Sending SMS and WhatsApp messages to our customer base

    Shreyas P.

Exceptional WhatsApp Marketing Software and Outstanding Customer Success Manager

  • October 10, 2023
  • Review verified by G2

What do you like best about the product?
I've been utilizing GupShup's WhatsApp and SMS marketing tools for a while. Our Customer Success Manager, Stuti Dubey, has gone above and beyond to make our experience rewarding. GupShup has proven to be an excellent asset to our marketing efforts.

The Ultimate Marketing Solution: GupShup

Gupshup offers us a potent set of tools for SMS and WhatsApp marketing that have made it feasible for us to interact with our audience in ways we never imagined. The platform's ease of use, dependability, and flexibility make it simple to develop compelling campaigns that produce noteworthy outcomes.


Stuti Dubey, our committed Customer Success Manager, has provided us with constant support and direction throughout our time with GupShup, which is one of its notable qualities. To make sure that our campaigns are not only successful but also customized to meet our unique demands, Stuti has consistently gone above and beyond. Her knowledge and dedication to our achievement have been crucial in helping us accomplish our marketing objectives.

I will conclude by emphasizing GupShup as your top choice for WhatsApp and SMS marketing. The software has unrivaled capabilities, and Stuti Dubey's commitment to making sure you succeed is simply admirable. Not only have GupShup and Stuti Dubey met our expectations, but they have continually surpassed them. I appreciate your excellent service.
What do you dislike about the product?
- Reporting email should be more intuitive, dashboard-based
- Mobile app for quick review.
What problems is the product solving and how is that benefiting you?
All of Above.

    Bhanu T.

Great tool for Whatsapp promotions

  • June 28, 2023
  • Review verified by G2

What do you like best about the product?
Platform is comfortable in terms of technical aspects. Easy to create a Whatsapp template without any complicated things. Also the approval of the content gets in less than a minute time.
What do you dislike about the product?
Reports are quite complicated. At times we didn't get a proper click report for the selected date. Have raised a request to the team later it got resolved. So the improvement can be in report section.
What problems is the product solving and how is that benefiting you?
Gupshup always solves our Opt-In & Opt-Out of user contacts and report issues in a limited period fo time. I can say it is one of fast resolving service provider. Thanks for that

    Vishal S.

Very good product. Team support is very good. Easily integrated with many products like Zoho CRM

  • June 15, 2023
  • Review provided by G2

What do you like best about the product?
Easy Integration with CRM through API and Best support from the team.
What do you dislike about the product?
Up till nothing, I found a reason to dislike
What problems is the product solving and how is that benefiting you?
In crm , it is used for communication with customer through whatsapp

    Akshay G.

GUPSHUP review

  • June 14, 2023
  • Review verified by G2

What do you like best about the product?
Have used GUPSHUP for Whatsapp campaigns. Was easy to use
What do you dislike about the product?
Can make user journey more conmortable. Bit confusing
What problems is the product solving and how is that benefiting you?
Whatsapp marketing was made more easy and smooth

    Rupal G.

Best Platform for whatsapp Ads

  • June 06, 2023
  • Review verified by G2

What do you like best about the product?
Easy creation of templates and quick approval for the templetes, accurate tracking,
What do you dislike about the product?
Sometimes its show error while working with other integrated software
What problems is the product solving and how is that benefiting you?
We are reaching the right audience on the favourite platform whatsapp, in all possible format image, video or only text.

    Computer Software

Great Low cost SMS Providers with great success rates.

  • May 27, 2023
  • Review provided by G2

What do you like best about the product?
Their solutions are cost-saving in terms of pricing and can handle delivering high loads of text messages. Messages delivered can be customized highly in terms of content by managing templates. Their APIs are available on web pages which is handy for developers to do initial testing.
What do you dislike about the product?
The SMS API parameters include JSON strings which can be tricky to work with for new programmers. It can be simplified to an extent considerably by just following the de-facto standard POST API standards data input.
What problems is the product solving and how is that benefiting you?
Gupshup provides low-cost solutions in SMS Marketing and Communications, providing SDKs for sending SMS to their client's customers. Clients need to worry about the implementation and content, and the rest of the tricky parts, like scaling and deliverability factors, are taken care of by them.

    Karan S.

Good Tool for CRM

  • May 23, 2023
  • Review provided by G2

What do you like best about the product?
Easy to use and implement on a large scale
What do you dislike about the product?
Customer support: Can be improved. Something more quick and instant
What problems is the product solving and how is that benefiting you?
Customer interaction, Campaign Management

    D-Nesh S.

Timely delivery of SMS, Good support from team

  • May 16, 2023
  • Review provided by G2

What do you like best about the product?
Support from the team is good and a timely response received
What do you dislike about the product?
Sometimes in a month 1 or 2 requests fails
What problems is the product solving and how is that benefiting you?
SMS for user logging and verification of the user using OTP

    Kiran T.

The one stop for the best SMS & Whatsapp services

  • May 15, 2023
  • Review verified by G2

What do you like best about the product?
The support from the dedicated account manager is took good whenever there is a issue.
What do you dislike about the product?
The product need to be improve a bit with better changes
What problems is the product solving and how is that benefiting you?
Bot option is pretty good & helping the sms services on marketing.

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