What do you like best about the product?

LucidLink enables our production company to embrace a distributed workflow during production (dailies and general edit assist workflows) and post in a way we have not been able to before. We've been working somewhat remotely for many years, but Lucidlink removes a huge amount of friction around drive clones and keeping files an projects up-to-date between the editorial team. The convenience, transparency to workflow and cost savings are significant.

What do you dislike about the product?

We lost a day's work when our internet connection went down and we couldn't access the server. All media was of course backed up and we could restore the proejct happily, but our short outage meant that by the time the project was up and running from our backups, we were back online with LucidLink. Some forwawrd planning to avoid these shorter outages to the LucidLink sever (and be able to switch to local drivs quickly) has become a part of our backup regime and workflow.

What problems is the product solving and how is that benefiting you?

LucidLink lets us have a disitbuted team across editorial from Day 1. During longer productions, it means that dailes can be accessed instantly by whoever needs to without worrying about drive duplicates and so on. The Director can be reviewing file sat the end of the day without delay, while editorial are working from the same files. It has saved us a ton of drive purchase, tracking, and shipping costs, and sped up the workflow considerably.

What do you like best about the product?

It is easy to use, with just one click of a button.

What do you dislike about the product?

Personally, I do not see any downsides of using LucidLink.

What problems is the product solving and how is that benefiting you?

It is nice to have all out files under one main folder within the Cloud, which makes things pretty quick to locate files and items.

What do you like best about the product?

LucidLink continues to be our go-to collaboration tool for our project folders. With editors working remotely, and contract editors coming and going, it's so nice to not have to shuttle giant project folders around or share links to various files.

We haven't had to use it yet (knock on wood), but the snapshot feature seems like our files are safely stored in the event of some data loss (accidentally deleting a file or a corrupt file type, etc).

I've also found their support documentation to be helpful and clear. We had a contractor wanting to set up LL on his M4 machine. Apple doesn't make it easy, but the documentation clearly walked through the process, and they were up and running.

What do you dislike about the product?

Since my last review, the top items I dislike about LL have remained unaddressed, so they continue to be the top items (plus two additional ones).

- file management transparency is the biggest weakness of this system. We have an ingest computer for all of our footage. It doesn't have the storage capacity of our editing machines, but it's enough to get the job done. Let's say I have a 15GB folder of footage I need added to a project folder on LL. I copy that 15GBs of footage locally to the folder and let it upload to the cloud for other editors to access. Now, how do I manage that local 15GBs of storage? I can't delete the footage because that would delete across the entire LL pool. If I "unpin" that project folder, I have no idea if LL is actually freeing up that 15GBs on my local hard drive or not. If the cache system needs to be a blob of storage; fine, but there should be some kind of method for me to choose whether or not files are stored locally or just "on line only". OneDrive, DropBox, Google Drive - they all have this feature. It needs to be clearer with LL because right now it's a file management nightmare.

- bandwidth management: there are times when I'm fine with LL having unlimited access to my bandwidth. There are also times when that creates performance issues and I want to either pause or throttle the speed. While these settings exist, it would be nice if there was access within the system tray icon. Right click on the icon and select one of 3 bandwidth settings: unlimited, preset and pause. Preset could be parameters that I've established in the app for upload/download. Dropbox has a great feature where I can quickly pause syncing for "1 hour", "2 hours", "until tomorrow", etc. I know that when it kicks back in, all files will be synced.

- the app shows how much data is pending upload, but there's no (a) indication of what files it's working on - a queue of sorts and (b) no indication on whether or not the app is downloading. I have to go into the task manager performance window to see if it's the LL app that's taking up bandwidth or not. I should be able to see that in the app itself.

- classic vs new: this has been a convoluted mess when they introduced a new version alongside the classic one. It will be nice when it's just LL. It's still unclear to me what the real benefits are of the new version, though. We don't need as many of the enterprise user management features I think it covers. I can only hope the new version addresses some of the above, but I haven't seen anything to indicate that.

- Accounts: for the life of me, I can't find a way to log out of LL so I can log in with another account. We changed our account structure and I want to be able to sign out of an account and log in with a different one. I've had to resort to uninstalling and re-installing the app just to do that.

What problems is the product solving and how is that benefiting you?

Remote video editors needing access to a shared pool of project folders.

Also, the pricing model is reasonable, which is a real draw.

What do you like best about the product?

I love that you can work in almost real time to collaborate with video editors across the world in different time zones.

What do you dislike about the product?

It would be great if they offered more server locations.

What problems is the product solving and how is that benefiting you?

Before LucidLink I found it very difficult to share and collaborate with large files with freelancers across the world but it is so much more easier now.

What do you like best about the product?

Speed of data transfer and robust client, support has been spot on with any questions that were asked.

What do you dislike about the product?

Need to work in IT to understand installation and setup for clients.

What problems is the product solving and how is that benefiting you?

We needed a solution for international remote workers to work on Adobe InDesign files that could be colleborated on and have the speed for these large documents to be uploaded/downloaded quickly. We use both Macs and PC's, so that was another factor also. LucidLink was able to solve these issues easily and the system worked very quickly by having multiple locations (CDN's) for our data so the remote workers always had the quickest palce to get to the files. If the client was not used for awhile, it would re-assess the files and folders to make sure anything that was used was the latest versions for them.

What do you like best about the product?

Very easy to use for my team — installed the app and it just works.

What do you dislike about the product?

The information around transitioning from Classic to the new app could bear some improvements. Adding users and modifying their access is a bit hard to navigate.

What problems is the product solving and how is that benefiting you?

Multi-user editing collaboration with Postlab.

What do you like best about the product?

A fast working cloud based server that allows our editors to share projects and assets, help each other out, and speed upload/downloads in a safe and secure way.

What do you dislike about the product?

Setting up the software on Apple M1,M2,M3's are near impossible. So many issues we encountered. Implementation was not easy.

What problems is the product solving and how is that benefiting you?

Pipeline and speed

What do you like best about the product?

It was incredibly easy to setup and use. Especially from the standpoint of someone who had never ventured into setting up a cloud based drive for remote post prior.

What do you dislike about the product?

The update schedules and information are a bit confusing - I'm not always sure when I should be updating the software and how it might impact my workflow as I use several apps in tandem with LucidLink.

What problems is the product solving and how is that benefiting you?

Shared post storage - it's vital to our editorial team that we are able to collaborate on projects in real time and this software is the perfect solution.

What do you like best about the product?

The platform is easy to use and works as expected.

What do you dislike about the product?

Sometimes troubleshooting issues can take a while to resolve. And the platform doesnt have all the features I would like to see. However, I have been told these things are on the roadmap.

What problems is the product solving and how is that benefiting you?

All of our employees can access the same data at the same now, regardless of their location globablly. It reallt cuts back on shipping drives and ingesting data to and from servers.

What do you like best about the product?

LL is everything we were hoping for:
- blazing fast
- easy to use
- customizable

What do you dislike about the product?

Our account was created through Escape Technologies and we can't pay by credit card, making the payment process rather slow and expensive due to additional taxes on wire transfers.

What problems is the product solving and how is that benefiting you?

Both dropbox and google drive are very slow and unreliable: both crash when a lot of files are being transfered, have a lot of botlenecks and makes windows explorer very slow.
LL solved all those problems plus we were able to customize the full path of our shared folders, avoiding problmes like spaces in the name (that we can't change on both dropbox and gdrive).