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Jamf Business Plan

Jamf

Reviews from AWS customer

3 AWS reviews

External reviews

2,092 reviews
from and

External reviews are not included in the AWS star rating for the product.

    Digambar Ghosalkar

Focused on improving patch control while identity integration has supported secure macOS automation

  • January 07, 2026
  • Review from a verified AWS customer

What is our primary use case?

My main use cases for Jamf Pro involve it being the greatest MDM solution for Apple devices, whether iOS, macOS, or tvOS. I am specialized in macOS and understand how its structures and API calls can be used for customization within MDM. I write custom P lists using JSON schema for multi-stage configuration changes for the operating system, as well as zero-touch enrollment and control through scripting. With a decade of experience in macOS, that is my strong point.

While I would not say I particularly favor Jamf Pro, I understand that the operating system's features and abilities greatly influence its effectiveness with MDM solutions. Jamf Pro was the first MDM solution to work with macOS in daemon form, continually checking in from the server to devices. Previously, communication only occurred via APNS, which limited management capabilities. The daemon setup allows for constant checking and configuration pushing, greatly benefiting large deployments and automation efforts. Many MDM solutions today still lack this capability.

Regarding the self-service feature, I note that Jamf Pro recently released Self-Service Plus, integrated with compliance and identity control. Currently working with a banking organization, I prefer hands-on experience, but the described features seem top-notch and aligned with security solutions. It reflects their understanding of rapidly changing infrastructure.

What is most valuable?

I had AWS cloud configuration with Jamf Pro at Cognizant, but the organization prefers licensed-based SaaS operations instead of maintaining instances. In some banking sectors, if Jamf Pro completes its security audits and SOC audits, they also prefer cloud options. Ultimately, Jamf Pro runs its instance on AWS.

Jamf Pro's inventory management contributes to lifecycle management and procurement decisions depending on the organization. Lifecycle management is straightforward with Jamf Pro, as it records all information. Admins can guide device training flows easily, integrating with ServiceNow for additional customization and updates through APIs.

The main benefits I see from using Jamf Pro depend heavily on the admin's configuration and the organization. For a dynamic MDM solution for macOS, I always recommend Jamf Pro. Conversely, identities from other providers offer essential functions too. Organizations can manage macOS devices cost-effectively with Intune for basic needs.

What needs improvement?

I would still say that Jamf Pro's automated patch management requires development and improvement. Patch deployment comes from certain CDN servers, yet the process lacks control and transparency. Sometimes deployment fails without clear visibility for both users and admins, which still needs improvements.

In addition to patching, I see potential for improvement with Jamf Pro. Something similar to JumpCloud, where identity can sync with devices upon enrollment, would be valuable. Implementing a solution to maintain constant identity control, especially considering limitations due to FileVault, could enhance functionality.

For how long have I used the solution?

I have been working with Jamf Pro since it was Casper 9, which has been since 2017.

What do I think about the scalability of the solution?

I find Jamf Pro scalable, but larger organizations should inform Jamf Pro for instance management. High loads may require monitoring for load balancing, particularly when running numerous processes in Jamf Pro. I have utilized custom scripts for OS updates that Jamf Pro monitors, necessitating careful management of device traffic communication.

What other advice do I have?

My benefits from Jamf Pro's integration with Azure AD and G Suite for identity management are somewhat limited. I can configure SSO and use Entra ID as an identity provider. The customization depends on organizational preferences. While Azure AD offers good solutions for SSO and OIDC configurations, it lacks the dynamism of solutions like Okta or OneLogin, being static at a user management level. Jamf Pro manages security components effectively through smart groups, which can quickly update status and block non-compliant devices.

I have not used Jamf Pro's reporting features in a long time. Jamf Pro is not an antivirus but effectively manages macOS devices, notably in detecting suspicious activities and compliance control when using Jamf Protect. I recognize its effectiveness but lack recent hands-on experience.

My advice for organizations considering Jamf Pro is that it varies by organization. Many struggle with fundamental features, particularly around security contexts. Collaboration between developers and security teams is vital for understanding product capabilities. Despite challenges, I believe it is an excellent, customizable solution for managing macOS devices. I would rate this review a 3 for customer service.

    Nisar A.

The Ultimate Solution for Seamless Apple Device Management

  • December 09, 2025
  • Review provided by G2

What do you like best about the product?
Jamf is a highly reliable and purpose-built Apple device management platform that excels in managing macOS, iOS, iPadOS, and tvOS at scale. It offers seamless deployment with zero-touch provisioning through Automated Device Enrollment, strong configuration management, powerful scripting capabilities, and robust security integrations like Jamf Protect and patch management. The platform provides excellent visibility, granular control, and a clean admin interface that makes policy creation, app distribution, and compliance enforcement straightforward. Although it can have a learning curve for new admins and some workflows depend heavily on scripting, Jamf overall delivers one of the best and most comprehensive MDM experiences for Apple ecosystems, making enterprise Apple management smoother, more secure, and highly automated.
What do you dislike about the product?
It would have been better if only Apple-centric features were unified.
What problems is the product solving and how is that benefiting you?
Love this product covers all in apple based

    Divakar R.

Excellent Framework for Apple Mobile Devices

  • November 26, 2025
  • Review provided by G2

What do you like best about the product?
very good framework for Apple-based mobile devises
What do you dislike about the product?
No thing such as dislike about the Jamf.
What problems is the product solving and how is that benefiting you?
helped us to manged apple endpoints

    Maria L.

Effortless Employee Phone Management

  • November 12, 2025
  • Review provided by G2

What do you like best about the product?
We are able to manage employees' phones and install apps that are needed.
What do you dislike about the product?
So far everything has been going well, nothing to dislike.
What problems is the product solving and how is that benefiting you?
JamF has helped us manage what is being install on work phones without permission. It benefits in seeing what takes more space on your phone storage.

    reviewer2774877

Automation has simplified device updates and accelerated remote responses in daily workflows

  • November 05, 2025
  • Review provided by PeerSpot

What is our primary use case?

Pushing out apps on the Mac and iPhone is my main use case for Jamf Pro.

Based on a penetration test on a user's Mac, they would be requesting to either update or send them a link to the user's computer, and they can also download it from the App Store.

That covers my main use case with Jamf Pro.

What is most valuable?

The best feature I appreciate about Jamf Pro is how easy it is to customize and explore all the devices.

Automation is the best part of Jamf Pro for me; whenever I'm sending an update to the online interface, it is quick, and the Mac responds to it as soon as it gets it.

Jamf Pro has positively impacted my organization by being better for rolling out iPads and Macs; it would be the best in terms of rolling out the updates, apps, and even setting up a device.

What needs improvement?

The user interface could be somewhat easier in terms of finding things.

I haven't identified any specific improvements that Jamf Pro needs or areas where it could be better.

For how long have I used the solution?

I have been working in my current field for around four and a half years.

Which solution did I use previously and why did I switch?

Before, we were using MPM for Microsoft, and it was not as user-friendly compared to Jamf Pro, which is why we switched.

What was our ROI?

I have seen a return on investment with Jamf Pro; previously we were using manual deployment for iPads.

What's my experience with pricing, setup cost, and licensing?

My experience with pricing, setup cost, and licensing for Jamf Pro was good compared to other service providers.

Which other solutions did I evaluate?

Jamf Pro was the only option we evaluated before choosing it.

What other advice do I have?

That covers all the features of Jamf Pro. I would rate this review as an eight out of ten.

    Amira Youssef

Has managed devices efficiently and improved reliability over five years

  • October 28, 2025
  • Review provided by PeerSpot

What is our primary use case?

I don't use Jamf Connect, just Jamf Pro, Jamf Protect, Jamf School, and Jamf Stiff Internet.

We are customers of Google and Amira. We are a Google school in the education sector.

We used to have Exchange, but we replaced it with Google as our primary use case.

They have AI tools like Gemini, and we're relying heavily on them.

What is most valuable?

I'm working with Jamf products. I'm fifty-five and have been generally satisfied with Jamf Pro.

The pricing is a bit high, but Jamf products are very powerful in managing Mac.

Google Cloud Storage is completely free for us. All the Google apps are free for education.

I've been dealing with Google Cloud Storage for more than ten years now.

What needs improvement?

There is a lot of room for improvements for Jamf Pro, but they are working on many things.

For how long have I used the solution?

This is my fifth year now with Jamf Pro.

How are customer service and support?

Sometimes the support is not available twenty-four hours, and it would be great to get support whenever needed. I always recommend having online meetings directly to resolve the issues, but sometimes I end up sending emails back and forth to resolve the issues, which is not the best scenario.

We are doing great with technical support and performance.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I used to have AirWatch workspace before Jamf Pro.

Which other solutions did I evaluate?

We decided to switch for saving a lot of money from Microsoft Island, and it's more reliable to have it as a cloud solution.

What other advice do I have?

I purchased Jamf Pro from a reseller in South Africa.

For Google Cloud Storage life cycle management rules for data retention management, I would give it a nine.

We want Gemini Pro for school free of charge, and we don't want to pay for it.

I would rate this review a nine overall.

    Mohd Javed Khan

Has supported centralized management of all Apple devices while ensuring high security and compliance

  • October 22, 2025
  • Review from a verified AWS customer

What is our primary use case?

I am still working on the same technology with Jamf Pro, Jamf Protect, and Jamf Compliance. I can answer questions about my experience with Jamf Pro.

What is most valuable?

I am using the latest version of Jamf Pro.

Jamf Self Service is utilized because once the Mac is enrolled into Jamf Pro, Self Service will always be available. This is a basic feature that everyone uses. If a Mac is enrolled in any organization into Jamf Pro, Self Service will be the first thing available on the Mac. The main purpose of keeping Self Service on the Mac is it functions similarly to an App Store used on iPhone and Mac that Apple provides. Self Service allows users to download and install only approved and authorized software that the organization makes available.

Patch management is also a good tool. Apple has implemented this feature, but currently it is not working effectively. Scripts and packages can be customized based on the organization's needs and can be deployed from Jamf Pro. While the inbuilt feature of Jamf Pro is not feasible currently, management can be handled through Bash script or Python script from Jamf Pro itself with some customization.

Inventory management is effective in Jamf Pro. I can manage inventory and create reports showing how many machines are managed and which operating system versions they are running. I can categorize machines by type, such as Intel machines, M1 machines, or M4 machines. The inventory management capabilities are excellent.

What needs improvement?

I have not encountered many areas for improvement, but there are feature requests submitted to Jamf Pro for reporting purposes that they are working on. Jamf Pro continues to increase its capabilities. One improvement I would recommend is integrating Jamf Setup Manager as an inbuilt feature. Currently, it is a separate tool that needs to be installed and integrated with Jamf Pro. Having zero-touch capability as an inbuilt feature would eliminate the need to work with scripts and configurations.

The pricing of Jamf Pro is relatively high. Jamf Pro does not have a fixed price for all organizations. Based on my experience, they offer discounts inconsistently. Due to the high pricing, many organizations are moving to InTune and Workspace ONE. There are many other tools in the market for Mac OS device management, such as ScaleFusion, Addigy, and Kandji. Small organizations are moving to these alternatives, and larger organizations with fewer security concerns are moving to InTune. Despite being expensive, I still rate Jamf Pro highly because of its security features and comprehensive management capabilities for Mac OS devices.

For how long have I used the solution?

I have been working with Jamf Pro for almost eight years.

How are customer service and support?

I would rate their technical support a seven out of ten. They sometimes provide delayed responses, and occasionally the executive who connects is not technical enough. In these cases, I need to escalate to our customer success manager, who then reaches out to senior technical associates. The senior technical folks then connect with us to resolve the issue.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I am going to continue using Jamf Pro while learning InTune due to market requirements. InTune's main advantage is its lower price point. Organizations receive InTune access at no additional cost with their Office 365 enterprise licenses. Since many organizations use Microsoft Office or Microsoft Office 365 for Outlook and MS Office, InTune becomes part of their bundle package with minimal support required. This is the primary reason some companies are transitioning to InTune.

How was the initial setup?

I deployed Jamf Pro myself in my previous company from scratch on an on-prem server, and in my current company, I performed the configurations on the cloud from scratch.

What other advice do I have?

Jamf Pro is used to manage all Apple devices, including Apple laptops, iPhones, iPads, and Apple TVs. All devices can be managed centrally from Jamf Pro for software updates, patching, and customizations. Restrictions on Mac devices, such as file sharing, Bluetooth blocking, or any feature customization can be managed from Jamf Pro as a Mobile Device Management tool.

Jamf Pro is useful for making Mac devices compliant with organizational security requirements. Organizations can block unwanted features that might lead to data breaches. For example, iPhone mirroring, which Apple recently included in Mac OS, along with internal features such as screen sharing, can be blocked. Jamf Pro's Compliance feature ensures Mac devices remain compliant and prevent data breaches.

On-premise deployment is more challenging to manage because it involves internal servers, configurations, and security requirements that must meet organizational needs. Cloud deployment is easier because the setup and servers are pre-configured by Jamf Pro. While I manage internal configurations and settings for Mac devices, on-premise setup requires managing server installation, configurations, repositories, company databases, connections, and ports.

I rate Jamf Pro 9 out of 10.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)

    Jeff S.

Great people, great product

  • October 09, 2025
  • Review provided by G2

What do you like best about the product?
I really appreciate it when a company shares the same mindset and objectives as ours.
What do you dislike about the product?
There isn’t much to dislike overall, though I do find that managing RBAC controls through the IDP can occasionally be complicated.
What problems is the product solving and how is that benefiting you?
Management

    Information Technology and Services

The gold standard

  • October 09, 2025
  • Review provided by G2

What do you like best about the product?
Highkey customizable and intuitive for me and the team
What do you dislike about the product?
slow to catch up to current trends and community project features
What problems is the product solving and how is that benefiting you?
MDM

    Financial Services

Jamf experience

  • October 09, 2025
  • Review provided by G2

What do you like best about the product?
The software provides a dependable way to manage both Macs and iPhones, making it easier to oversee and control these devices effectively.
What do you dislike about the product?
There are times when commands don't execute as expected.
What problems is the product solving and how is that benefiting you?
The app offers features for managing applications, handling security, and supports zero-touch enrollment. These capabilities make it easier to oversee devices and ensure they remain secure, while simplifying the setup process.

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