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SOCI Has Helped
What do you like best about the product?
SOCI is a convenient, catch-all, hub that allows for an easy one-shop-stop to answer reviews, monitor online reputations, collaborate with team members and easily post social updates. The ease of access is my favorite feature.
What do you dislike about the product?
There are times where it can be difficult to locate the pending requests.
What problems is the product solving and how is that benefiting you?
Quicker and easier response times to reviews and management of online reputation.
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SOCi Reviews and Social Scheduling
What do you like best about the product?
SOCi is so easy to use, it's as simple as that. The interface is amazing and so easy to train people with, it's very comprehensive. There's always new capabilities coming out, like their Genius AI that now populates a response to reviews immediately. There are so many tools in there that you don't even know about, it's like discovering a new thing every day.
What do you dislike about the product?
Sometimes things don't work as they should, and accounts get unlinked for no reason, BUT, it's normally an easy fix. It's great how many integrations there are, it just seems like some of them don't always work that well.
What problems is the product solving and how is that benefiting you?
Being able to connect all of our properties in one place for things like reputation management and social media planning and scheduling. Our marketing team can get in there and oversee everything together, but their teams can look at everything just for them. It's quite perfect! It really helps ease the stress of having to communicate and watch over so many different communities.
One stop for everything
What do you like best about the product?
With an easy and user-friendly layout that requires little training for new users, the application excels in usability. It is simple for consumers to find what they need quickly because to the logical feature organization and simple navigation.
Easy to Use: Putting the application into practice was a simple and easy task. Furthermore, the documentation that is offered is extensive and covers a wide range of potential implementation situations.
I was able to integrate maps and apis very easily. Those API calls are made very frequently from the application. If there were some hicckups SOCi team was able to support us anytime.
Easy to Use: Putting the application into practice was a simple and easy task. Furthermore, the documentation that is offered is extensive and covers a wide range of potential implementation situations.
I was able to integrate maps and apis very easily. Those API calls are made very frequently from the application. If there were some hicckups SOCi team was able to support us anytime.
What do you dislike about the product?
I don't have any dislike about SOCi. Everything is cool.
What problems is the product solving and how is that benefiting you?
It was helping us to find the stores using API for the users coming to the site.
Great people making an innovative product!
What do you like best about the product?
The support from their team is amazing! They always keep us up to date on what is new and what is coming. Super friendly and very nice!
What do you dislike about the product?
Sometimes the platform interface feels old or clunky. But not always. There are sometimes weird restrictions with social media that become frustrating hurdles, but that is not SOCi's fault.
What problems is the product solving and how is that benefiting you?
Monitoring social media marketing across many locations - helps us strategize, review, and QC our various social media feeds.
Helpful but Cumbersome
What do you like best about the product?
I love that SOCi allows me to plan out things in advance. There is nothing that gives me the ick more than writing social media posts and doing so on each of the platforms; SOCi is helpful for me to create the one post I need for each platform and I can edit them individually as needed.
What do you dislike about the product?
SOCi is not the "Latest and greatest" in syncronizing the social media platforms as there are limitations to each platform. Sometiems the ways in which I'd like for things to show up on Instagram Stories or Google Business aren't able to be done due to the limitations on SOCi.
What problems is the product solving and how is that benefiting you?
Able to post content on multiple platforms
Very helpful and organized for all your platforms
What do you like best about the product?
easy to navigate and manage all your platforms. there are a lot of features and if you don't understand how some of them work there are many ways to figure it out.
What do you dislike about the product?
the connection is sometimes interrupted from your socials and you need to manage and check back often
What problems is the product solving and how is that benefiting you?
Posting to ALL socials at once
All-In-One Tool
What do you like best about the product?
Very user-friendly and easy to navigate. Connects with all of our major platforms for the site team to easily access.
What do you dislike about the product?
Resolve button and pre-loaded SOCi templates for reputation management portion.
What problems is the product solving and how is that benefiting you?
Monitoring reviews, volume, responses, etc.
User-Friendly Platform
What do you like best about the product?
SOCi's dashboard is a one-stop shop. Getting products added is easy, and the support you receive sets the bar high. Since it's real-time data, it's the perfect platform to managing all things social.
What do you dislike about the product?
The only downside to SOCi is not being able to go live from the dashboard, and record TikTok's.
What problems is the product solving and how is that benefiting you?
SOCi provides a one-stop shop for our 90+ properties. We can easily and fluidly manage all social platforms, reviews, etc.
Absolutely Love Soci
What do you like best about the product?
I love the ability to preschedule posts and the ability to respond to comments/reviews right in the app on my phone. I am not tech savy but the program is simple to use. I no longer worry about forgetting to post content with the calendar scheduler.
What do you dislike about the product?
I cannot think of anything that I do not like about the program.
What problems is the product solving and how is that benefiting you?
I can preschedule the social media posts on several platforms at once which saves me so much time.
Easy to use!
What do you like best about the product?
The ease of posting between platforms is extremely convenient.
What do you dislike about the product?
Personally, I wish I knew how to utilize the various tabs and understand the data more.
What problems is the product solving and how is that benefiting you?
Saves time when posting to multiple platforms instead of logging into each one individually.
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