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Streamline processes with one dashboard
What do you like best about the product?
Responding to reviews as well as posting on social media.
What do you dislike about the product?
I've noticed quite a few inconsitences with listing information across the web. There are several major platforms that don't integrate with SOCi's listing information.
What problems is the product solving and how is that benefiting you?
Being able to manage reviews and listings all from one place. A huge time saver.
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Lot to love!
What do you like best about the product?
One-stop shop for all things social - this really helps to make sure we're responding to reviews, comments, etc.
What do you dislike about the product?
My only real negative is the look and feel. Feels very 1990 Microsoft.
What problems is the product solving and how is that benefiting you?
Social media mgmt
Easy to use software for managing multiple social media accounts
What do you like best about the product?
I love that I can manage multiple accounts across multiple platforms and cross post content with ease. I love that I see the metrics of how different content performs.
What do you dislike about the product?
There is nothing I dislike about SOCi so far.
What problems is the product solving and how is that benefiting you?
I can schedule content and it doesn't *look* like scheduled posts. We are able to post the same images, videos, ads across multiple accounts and platforms without the time and effort of going into each account individiually.
Good but needs some work!
What do you like best about the product?
I like that the platform is something that the entire team/company can use and work together on. I really like the library feature for organization and that I can use pre-made templates that our Rep creates. Customer support has also always been wonderful.
What do you dislike about the product?
The app is annoying to sign into- I wish I could save my login info. It's hard to post things to instagram and FB at the same time as the photos have to be different formats. Overall, the layout of the site could make a bit more sense.
What problems is the product solving and how is that benefiting you?
I can have all my social media platforms in one place! Makes it easier to use and keep track of when/where I've created posts. Our company does not allow for accounts to be personally run with logins to the platforms so SOCi is important.
Great place to post all in one and review/respond to reviews
What do you like best about the product?
Easy to schedule and post for social media and easy to track reviews.
What do you dislike about the product?
Reporting, don't find it useful when reviewing.
What problems is the product solving and how is that benefiting you?
Being able to respond to any all reviews we receive in one location, is amazing.
SOCI makes posting on social media easy!
What do you like best about the product?
Saves time. When you use SOCI it helps you to post on multiple platforms all at once. Which makes life easy! They also have customer support that you can contact at anytime!
What do you dislike about the product?
Sometimes images that look good on facebook don't always look good on Instagram.
What problems is the product solving and how is that benefiting you?
Saves time. Makes it easy to post on multiple social media accounts so you don't have to to post on every single one seperatley.
Helpful tool for Social Media Marketing
What do you like best about the product?
I like that it can post to multiple platforms of social media and generates content automatically.
What do you dislike about the product?
There is a limited amount materials to use to create social media posts on my own, also some social media platforms don't optimize posts that come through 3rd party platforms like these.
What problems is the product solving and how is that benefiting you?
It helps diversify my social media post and makes posting to multiple platforms easier. It saves me a lot of time!
It's a social media management tool easy to use.
What do you like best about the product?
I like the metrics and analytics report and also the inbox clear.
What do you dislike about the product?
I wish there was a social listening tool available or another tool to compare your metrics with competitors.
What problems is the product solving and how is that benefiting you?
Schedule posts without issues.
Great product, great service
What do you like best about the product?
The SOCi platform is easy to use and reliable. The level of service we get from the SOCi team is truly a white glove experience. The scalability of the product is also really impressive and we can plan out our roadmap in line with their features as we continue to grow.
What do you dislike about the product?
There can be too much information/reports/dashboards at first but once you get familiar with it, then it's easy to parse out the data for the different executives/teams that may need to receive the reporting.
What problems is the product solving and how is that benefiting you?
We enjoy the one stop shop in order to update hours, provide localized guest experiences online and accuracy across multiple channels.
Nice Product
What do you like best about the product?
Love the ease of posting! Once everything is set up, it makes it so easy!
What do you dislike about the product?
I wish that the calendars were posted consistently. Also, I sometimes have techinal difficulties linking them to social networks, and it can freeze up a lot.
What problems is the product solving and how is that benefiting you?
Posting across several platforms.
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