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GREAT METRICS
What do you like best about the product?
Soci streamlines all of my locations into one point so I can very easily at a glance see who is performing and who is not.
What do you dislike about the product?
It always reverts back to a year of data, when I would like it to be on previous day for stats or Month to date. I can probably find a setting to fix this though.
What problems is the product solving and how is that benefiting you?
Customer impact of our operations.
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Useful Online Brand Management Tool
What do you like best about the product?
We haven't really had any issues with the product and on the few times we have, they're quick to get back to us with answers.
What do you dislike about the product?
Really can't think of much- there have been a few times where a social post failed to post, but that's more on the SM network side than on the SOCI side.
What problems is the product solving and how is that benefiting you?
Primarily online reputation management/listening. It quickly notifies us about online comments and allows us to easily respond.
Retail Marketing Specialsit
What do you like best about the product?
The dashboard is a huge help and the one on one treatment with Molly and Kelly is amazing
What do you dislike about the product?
Nothing with Soci, but wish Google would get their Reporting Analytics figured out!
What problems is the product solving and how is that benefiting you?
Reviews and Listing management/strength
Great for Social Media Posting Efficiency!
What do you like best about the product?
Ability to link all of my social accounts in one place!
What do you dislike about the product?
Can't post Facebook Events. Would be great to be able to post both FB and Google Events.
What problems is the product solving and how is that benefiting you?
Eliminates allot of time!
Great Service
What do you like best about the product?
Ease of use, Ease of Implementation, Number of Features
What do you dislike about the product?
I have no issues with the service all has been working great
What problems is the product solving and how is that benefiting you?
Finding our location
SOCI Use
What do you like best about the product?
SOCi has been very effective in responding to the reviews submitted by customers. Suggested responses are a great template to use before customizing the data to each specific location. It is very simple to use.
What do you dislike about the product?
Login is somtimes finicky and needs to have additional steps taken to log on to respond to reviews.
What problems is the product solving and how is that benefiting you?
I do not have a response for this at this time.
it has been great to batch and schedule my posts
What do you like best about the product?
being able to schedule and preloaded ones
What do you dislike about the product?
formatting isnt great when sending to many social medias at times
What problems is the product solving and how is that benefiting you?
being consistent with social media
User friendly platform!
What do you like best about the product?
SOCi makes it easy to schedule social media posts to all of my social media accounts at once.
What do you dislike about the product?
I can't say there is anything I dislike about SOCi!
What problems is the product solving and how is that benefiting you?
SOCi saves me time by allowing me to schedule social media posts that will post to all of my accounts at once, saving me the time of having to go to each social media platform and post the same thing several times.
Meets all of of our social media scheduling needs
What do you like best about the product?
Our favorite part of SOCi is how you can schedule boosted posts ahead of time. It has made us incredibly efficient as a team.
What do you dislike about the product?
It is not always user friendly, especially when new features come out.
What problems is the product solving and how is that benefiting you?
Multiple location management, conversations, efficiencies in processes, and reliability
Looking for ease? This is it!
What do you like best about the product?
I love how easy it is to add all the info about your location. The reporting is excellent as well as it shows how your location is performing from every aspect; Social Media, Google Search, etc.. The customer support is awesome. We love our reps!
What do you dislike about the product?
The platform can become unsynced from different channels. However, we set up a notification we receive when that happens now so it has solved the problem of a location being unsynced for a while.
What problems is the product solving and how is that benefiting you?
It's great to have a one stop shop to update over 100 locations at once
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