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Smooth Process
What do you like best about the product?
suggested posts on certian dates and one click to post.
What do you dislike about the product?
none so far. everything is working as advertised.
What problems is the product solving and how is that benefiting you?
allowing me to be fluid across all social media platforms with the same social media posts.
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The platform is so easy to use and keeps me organized with my posting goals!
What do you like best about the product?
The scheduler is my favorite part! It keeps the creative flow coming without pressure to remember when to post. I can break out a posting session for the month ahead so I don't have to worry later whether I'm staying up to date with consistent engagement. It also helps with answering positive or negative feedback from other users.
What do you dislike about the product?
Posting reels to Instagram and Facebook can be difficult at times.
What problems is the product solving and how is that benefiting you?
Identifying positive and negative feedback from followers, keeping us informed of what audience we are attracting and how to tailor more to them as well as engage others. Helping keep posts organized to stay on track with consistent engagement.
Easy and intuative response tool for social reviews.
What do you like best about the product?
The simplicity in being able to respond to social reviews.
What do you dislike about the product?
Nothing that I can think of that i dislike, maybe no ability to save a response template of my own.
What problems is the product solving and how is that benefiting you?
SOCI is solving our ability to connect with our cusotmers after their initial experienc in our retail locations.
SOCi is a life saver!
What do you like best about the product?
How organized and easy it makes my job. I wish all of our properties used it.
What do you dislike about the product?
I wish it created its own hashtags and connected easier with canva.
What problems is the product solving and how is that benefiting you?
Replying to reviews with the AI tool is honestly a life saver.
Ease & Analytics
What do you like best about the product?
Simple, yet effective. Can post to several platforms in seconds and review the analytics to see which posts are reaching a larger audience to improve engagements and gain more attention/business!
What do you dislike about the product?
SOCi has been great, nothing as of now!!
What problems is the product solving and how is that benefiting you?
Posting to several platforms at once, reviewing engagement scores on the platforms, and following-up with the reactions received.
Soci streamlines social media management
What do you like best about the product?
The ability to manage all of my social media pages in one place!
What do you dislike about the product?
They tend to have quite a bit of bugs and take a while to fix them.
What problems is the product solving and how is that benefiting you?
Soci allows our team as well as our franchisees to manage all of their social media and listings through one platform making it easier!
Post to social media with ease.
What do you like best about the product?
SOCi is very user friendly. I can schedule posts in advance so I don't have to create something everyday.
What do you dislike about the product?
I haven't found anything that I am unhappy with.
What problems is the product solving and how is that benefiting you?
SOCi allows me to schedule posts in advance. This means I can set aside a little time each week to schedule post for the upcoming week so I don't have to remember to post things daily.
SOCi has improved our digital marketing strategy
What do you like best about the product?
SOCi makes it easy to manage hundreds of listings in one place. We can give our franchise owners the power to 'own their business' online. The support team is very responsive and helpful. We're can always schedule meetings with the SOCi team whenever we need to.
What do you dislike about the product?
There have been a few small issues with SOCi such as notifications that are inaccurate, unlinking of platforms, and the random error here and there. Overall, I've enjoyed SOCi and it's made my job a lot easier.
What problems is the product solving and how is that benefiting you?
SOCi is solving the problem of managing all of our listings. Instead of having to hunt through all of our platforms for specific pages to update, I can just log in to SOCI and make all of the updates there. Franchise owners can now take a more active role in managing their business online which takes extra tasks off my plate. We've had many owners concerned about our lack of SEO, and SOCi has solved this problem. This was a big pain point for our owners and we're gald SOCI could fix it.
Great user experience
What do you like best about the product?
The most helpful aspect of SOCi is its ease of use. I personally manage 71 different Facebook pages and counting and it's so easy to keep everything in order on a daily basis. In addition to a solid social media management platform, we also use SOCi to manage our dozens of online listings, spend ad dollars online, and keep track of our reporting — and SOCi makes it all so easy. Our customer success manager, Alex, is incredibly smart and well-versed in the platform, and provides regular updates on our strategy and best practices. I even consider him part of our team with how much help he provides. If you're looking for a platform that does it all, SOCi is it!
What do you dislike about the product?
SOCi offers a la carte pricing, so anytime we add a new property, we pay for it. Other platforms I've used allow an unlimited number of accounts. Additionally, any time there's an update rolled out, that usually comes with an extra cost as well. I'd like for them to provide regular updates at no cost to the customer, but those don't come too often.
What problems is the product solving and how is that benefiting you?
As a social media team of one, I have a lot of moving parts that I need to keep organized. SOCi does that for me, allowing me a bird's eye view of our locations and making sure I'm sharing to each one on a regular basis. The listings managment is also a huge time-saver for our company as we can do one update that gets pushed to dozens of places. Lastly, I believe that SOCi is crucial to our SEO placement, and I'm continually impressed with our customer success manager, Alex, and his insight into how we can do things more efficiently.
Best Social Media Scheduling Tool
What do you like best about the product?
I love how SOCi is easy to use and how easy it allows our properties to centralize their social media. I can easily manage over 100 social media accounts with SOCi's amazing features!
What do you dislike about the product?
There can be glitches that happen within the software pretty frequently. However, SOCi's support team is great about providing updates when issues are resolved.
What problems is the product solving and how is that benefiting you?
SOCi is helping our company to easily centralize our social media strategy. We can schedule content across over 100 different property's social media pages. SOCi's tools make it easier and easier to schedule content with each new feature. SOCi also helps us easily manage our reputation and reviews and keep a high response rate.
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