SOCi Platform
SOCi Inc.Reviews from AWS customer
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More information needed in surveys
What do you like best about the product?
I appreciate the user interface and extra features
What do you dislike about the product?
I would like more information on surveys to make finding the ticket possible.
What problems is the product solving and how is that benefiting you?
This tool helps us better understand what our customers are thinking.
SOCi is the best!
What do you like best about the product?
I like that I can post anywhere and everywhere I can in just one place! I use it every day!
What do you dislike about the product?
I wish it was a little more user friendly
What problems is the product solving and how is that benefiting you?
It's solving the problem into going onto multiple lplatorms and I can just go to one spot!
Soci Review
What do you like best about the product?
Pretty user friendly and has lots of areas we can use
What do you dislike about the product?
sometimes the notifications are redundant
What problems is the product solving and how is that benefiting you?
helps me with reviews as well as scheduling online posts
SOCI User Experience
What do you like best about the product?
The simplicity of managing listings, reviews, etc., within one platform, and a strong support team.
What do you dislike about the product?
Some integrations don't work as intended, defeating the purpose of the product.
What problems is the product solving and how is that benefiting you?
A core platform that houses and integrates with our digital assets.
It does everything I need it to!
What do you like best about the product?
It is a one stop shop for my reviews management, comment management, and social media scheduling. I manage reveiws and social media on five networks in four locations and it is amazingly useful.
What do you dislike about the product?
It doesn't have YouTube, so I have to uplaod there. It also doesn't have a first comment feature for LinkedIn or a newsletter/article feature for LinkedIn.
What problems is the product solving and how is that benefiting you?
I manage reviews and social media engagement all in one place, and I didn't need a tutorial.
Great program, just a few bugs
What do you like best about the product?
I really appreciate the ability to just approve the posts and then not have to worry about them anymore. The "set it and forget it" approach is fantastic!
What do you dislike about the product?
Setting everything up can be a bit confusing, especially since some platforms are not very compatible with each other and have trouble communicating.
What problems is the product solving and how is that benefiting you?
Having to constantly remember to post.
Very user friendly for all
What do you like best about the product?
I love how I am able to quickly see newly added reviews and submit a response without thinking. The automated responses save so much time and really help when responding in bulk. There's so many great features!
What do you dislike about the product?
I wish there was a way to link SOCi to my email for new alerts.
What problems is the product solving and how is that benefiting you?
Being able to connect with customers both happy and disappointed helps keep and grow my customer support.
Good product, easy to use
What do you like best about the product?
Easily able to post to multiple social media platforms
What do you dislike about the product?
Nothing I dislike, all goes well with Soci.
What problems is the product solving and how is that benefiting you?
Able to respond to reviews easily, post on multiple platforms
Very user friendly and Provides flexibilty
What do you like best about the product?
I appreciate being able to manage everything in one place, from posting on social media to responding to reviews. The platform brings together all online guest activity, making it easy to stay organized. I also really like the app, as it keeps everything accessible and helps me maintain a high response rate. Guests benefit from receiving real-time feedback, which I find very valuable.
What do you dislike about the product?
I like it all. The ease of implementation and how easy it is to train people.
What problems is the product solving and how is that benefiting you?
Currently, I don't have any feedback to share.
It’s okay depending on the content you want
What do you like best about the product?
The automated posts are helpful when you don’t have anything to post. The platform is relatively easy to use and edit the scheduled posts.
What do you dislike about the product?
It’s too generic for our business and we like to do more personal posts
What problems is the product solving and how is that benefiting you?
None really.
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