SOCi Platform
SOCi Inc.Reviews from AWS customer
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Soci Review for Online Presence
What do you like best about the product?
SOCi makes it easy to manage all my social media accounts, reviews, and business listings from one dashboard. It seriously saves time and keeps things organized.
I really like how I can customize content by location but still keep a consistent brand voice. Perfect if you’re managing multiple locations or franchises.
I really like how I can customize content by location but still keep a consistent brand voice. Perfect if you’re managing multiple locations or franchises.
What do you dislike about the product?
It’s not the easiest platform to learn at first. There’s a lot going on in the dashboard, and it can feel overwhelming if you’re new.
In the other hand, the mobile version or app doesn’t have the same functionality as desktop. Would love more flexibility when I’m on the go.
In the other hand, the mobile version or app doesn’t have the same functionality as desktop. Would love more flexibility when I’m on the go.
What problems is the product solving and how is that benefiting you?
One of the biggest problems SOCi has helped solve for me is the chaos of managing multiple locations and platforms. Before SOCi, we were constantly jumping between different tools — logging into separate social media accounts, monitoring reviews manually, and trying to keep up with inconsistent branding across locations. It was honestly exhausting and really inefficient.
SOCi has centralized everything. I can now manage all our social media posts, respond to reviews, update listings, and track performance — all in one place. It’s cut down a ton of time and made it way easier to keep our messaging consistent while still allowing for location-specific customization.
The review management part has also been a game changer. Instead of digging through each platform separately to respond to feedback, SOCi pulls it all into one dashboard. That means we can reply faster, catch trends, and just stay more connected to what customers are actually saying about us.
On top of that, the analytics and reporting features give me real data to work with, which helps with decision-making. I’m not just guessing what’s working anymore — I can see it.
Overall, SOCi has helped us be more efficient, stay more consistent, and engage better with our audience — especially across multiple locations. It’s taken a lot of the manual stress off my plate.
SOCi has centralized everything. I can now manage all our social media posts, respond to reviews, update listings, and track performance — all in one place. It’s cut down a ton of time and made it way easier to keep our messaging consistent while still allowing for location-specific customization.
The review management part has also been a game changer. Instead of digging through each platform separately to respond to feedback, SOCi pulls it all into one dashboard. That means we can reply faster, catch trends, and just stay more connected to what customers are actually saying about us.
On top of that, the analytics and reporting features give me real data to work with, which helps with decision-making. I’m not just guessing what’s working anymore — I can see it.
Overall, SOCi has helped us be more efficient, stay more consistent, and engage better with our audience — especially across multiple locations. It’s taken a lot of the manual stress off my plate.
Scheduling Posts
What do you like best about the product?
Takes care of posting social media and the ability to plan ahead.
What do you dislike about the product?
Inability to post in the moment due to pending approval. Thus is difficult for events or situations that would benefit instant post.
Not being able to post certain images and have to wait for approval
Not being able to post certain images and have to wait for approval
What problems is the product solving and how is that benefiting you?
Not applicable
Simple, effective social media management
What do you like best about the product?
It's very intuitive and easy to manage multiple locations, pages and groups. I like the additional AI and reporting features.
What do you dislike about the product?
Platform access/connection issues can be annoying, but understandable. I would like to see more advanced AI capabilities - detailed recommendations, deeper insights, etc.
What problems is the product solving and how is that benefiting you?
Managing pages for 70+ locations across different platforms would not be possible at this level without a tool like SOCi.
Effortless Social Media Management
What do you like best about the product?
I appreciate that SOCi makes social media management, engagement, and review easier and more efficient for our business. Its organized setup and ease of use across all platforms save us time and effort. The platform simplifies sorting and resolving tasks, allowing us to respond to guests effectively and manage general comments seamlessly.
What do you dislike about the product?
nothing
What problems is the product solving and how is that benefiting you?
SOCi simplifies managing and reviewing social media, making responses quicker and organizing tasks effectively. It eases guest interactions and helps address general comments efficiently across multiple platforms.
Good platform overall, but can be tough to navigate
What do you like best about the product?
I like that I am provided content from ACE Hardware corporation to use for social media. I also like how I can link my Google reviews to SoCi to address them all in one place
What do you dislike about the product?
I think SOCi is INCREDIBLY hard to navigate and figure out - and I've been using it for 4 years. I am not a fan of how it works/runs. There are so many obnoxious things that really frustrate me. For instance, scheduling posts directly through Business Suite (Meta) is much easier than SOCi. Creating rules for review notifications is incredibly difficult to figure out/understand.
What problems is the product solving and how is that benefiting you?
The ability to review and respond to all my locations' Google reviews in one place
SOCi Experience
What do you like best about the product?
So far SOCi has been great. My favorite feature has been the AI generated response. Each response sounds more personalized to each review and it makes responding quick and easy.
What do you dislike about the product?
I have not explored it enough to find something that i dislike that much. It takes longer to get the the reviews than I would like but I don’t mind it.
What problems is the product solving and how is that benefiting you?
It’s is helping us with our SEO. This will ultimately help us drive more business to our store.
Social review
What do you like best about the product?
This tool allows me to showcase exactly what I want customers to see for my individual store. It gives me the opportunity to promote my store and remind customers of our presence.
What do you dislike about the product?
You having to do each day separately instead of picking the coupon then highlighted the days
What problems is the product solving and how is that benefiting you?
Letting me pick what I want customer to see
Great Reputation Management
What do you like best about the product?
The communication and professionalism of the replies.
What do you dislike about the product?
Sometimes replies from Soci after my input/comments takes a couple of days to be responded to.
What problems is the product solving and how is that benefiting you?
Improving Online Reputation Score and Creating Social Media posts that are more professional and adaptive to current property profile.
Great service for consolidating your professional reviews
What do you like best about the product?
Easy to use. AI generated responses. Shows reviews for all 50 of our locations
What do you dislike about the product?
It's hard to get help when needed. We still have 9065 and 9082 linked as the same store.
What problems is the product solving and how is that benefiting you?
Allows us to respond to reviews easily.
Great business tool! Easy to Use!
What do you like best about the product?
There is lots of helpful information, that is easy to access and understand. The dashboard shows a quick snapshot!
What do you dislike about the product?
I have no complaints with SOCi! There is assistance available if I ever need it.
What problems is the product solving and how is that benefiting you?
Easy access to all Social Media accounts and business reviews! I love the ease of seeing reviews and the notifications!
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