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Awesome! Exactly what they said they would and more!
What do you like best about the product?
I love the support that easily available and how user-friendly SoCi is. The fact that everything is in one place makes it that much easier to achieve goals like replying to reviews, scheduling social media posts, and gathering reports to see where we can improve.
What do you dislike about the product?
Sometimes the accounts will not post, but I am able to repost them easily.
What problems is the product solving and how is that benefiting you?
Posting consistently on social media, replying to reviews easily with the prefilled responses, and seeing where we can improve and how to better connect with our audience.
Recommendations to others considering the product:
If you're looking for an all-in-one place to easily achieve your marketing goals, SoCi is the place! It's very user-friendly and when you do have questions, the support team gets back to you in a reasonable time. The onboarding process is a lot less tedious and stressful than other similar products. Plus, they make you feel very comfortable during the entire onboarding process by explaining every step, helping where we need it, and answering any and all questions.
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I think it could be more user friendly
What do you like best about the product?
I like that you can connect all accounts, and we are notified when someone post on a social media site.
What do you dislike about the product?
I think it could be more user firendly, it isn't easy sometimes to do things and isn't very simple.
What problems is the product solving and how is that benefiting you?
The benefit is that we get notified when a post is made on one social platform, so we know immediately.
Recommendations to others considering the product:
It's great for your first time using a platform to connect all your social media.
Great Platform/Software and Great Staff
What do you like best about the product?
Adaptability to this new platform/software was a concern for us going in. SOCi has a very effective process for this and it made it so easy to introduce to our franchise owners!
What do you dislike about the product?
At first, the sales process was a little pushy--I wanted to start off with just one module as we have another vendor who services the other modules SOCi offers. Our Sales rep kept pushing other modules on us in the beginning.
What problems is the product solving and how is that benefiting you?
Our franchise owners now have more flexibilty and ownership of their social media pages. This dashboard helps stremline thier efforts as well as ours at corporate. We can manage the brand with providing them libraries of photos and content.
SOCi has made franchise marketing easy!
What do you like best about the product?
We like having one comprehensive system for posts, ads, reviews, etc. as well as the fact that we can approve our franchisee's posts and have visibility.
What do you dislike about the product?
Not everyone in our organization is using it.
What problems is the product solving and how is that benefiting you?
By using this platform, we now have an easy way to save assets for our Z's to use, maintaining our brand. Also, having all communication (reviews, comments, messages) in one place helps to make sure nothing is missed.
Love Soci!
What do you like best about the product?
Soci provides a very easy platform to schedule both IG & FB posts!
What do you dislike about the product?
I would love to have the capability to sponsor IG posts as well as FB.
What problems is the product solving and how is that benefiting you?
Easy scheduling and peace of mind.
Helpful Planning But Lacking
What do you like best about the product?
It's nice to be able to plan posts in advance, however, if it's more than one photo - SOCi isn't able to post to Instagram so we manually have to post, which then in turn, does not get the insights as the items that get posted through SOCi.
What do you dislike about the product?
Not being able to post multiple photos in one post. SOCi can save so much time but if we have a carousel post, I have to go into each account and post individually which is a tedious task.
What problems is the product solving and how is that benefiting you?
Only solving single posts. There's a lot of room for growth and advancement with SOCi.
SOCI works well for business
What do you like best about the product?
The ability to plan ahead has been very helpful in our marketing process.
What do you dislike about the product?
Waiting for a second approval can sometimes be a hassle, but that is the way our account was set up, it has nothing to do with the functionality of the platform.
What problems is the product solving and how is that benefiting you?
The benefits are the ability to plan in advance our campaigns, but we have had no issues.
Recommendations to others considering the product:
SOCI has not experienced the down time other platforms I have used, so I recommend you take a look and see if they meet your needs.
Simplifying Social Post
What do you like best about the product?
I have wanted to use one platform to make post to multiple social accounts. This is set up for that!
What do you dislike about the product?
I do not like that my post will not go to all sites at once. For some reason when I’m trying to post to LinkedIn and Google, something weird happens and it doesn’t post. Therefore, it pushes me to still go and make individual posts, which defeats the purpose of me posting on one site. I’m not sure why that is and I have other duties at work and cannot investigate the issues entirely. It is a bit frustrating though.
What problems is the product solving and how is that benefiting you?
If I could figure out how to make all my post go across the board at one time, I would definitely solve the problem of posting to multiple sites and save time. That is my goal. So as of now, the benefits are few because I can post to IG and FB without Soci. I’m still having to make separate posts! That could be a user error.
Beer Den 191
What do you like best about the product?
Easy to use and review/see posts by peers and coworkers
What do you dislike about the product?
I’m not sure I’ve used it enough to find anything I don’t like.
What problems is the product solving and how is that benefiting you?
Helping to meet marketing needs within the overall store.
Operations Coordinator
What do you like best about the product?
The ability to post on all platforms with ease.
What do you dislike about the product?
Would like to see a story and live function added
What problems is the product solving and how is that benefiting you?
Marketing approval from corporate.
Recommendations to others considering the product:
None
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