SOCi Platform
SOCi Inc.Reviews from AWS customer
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Wonderful Tool for Agents
What do you like best about the product?
Ease of automating social media posts that have been approved by company leadership.
What do you dislike about the product?
N/A. One suggestion is to make it easier to share content that was made as an Instagram Grid post into an Instagram story. If there is a way to do this, I am not yet familiar with this,
What problems is the product solving and how is that benefiting you?
I am not familiar with using social media for business purposes, and the calendar feature is great for this.
Bait and switch, terrible onboarding, gaps in the product
What do you like best about the product?
We appreciate the AI functionality included in the review responses. That is a handy tool that saves some time, but still has some opportunity to improve so that not all responses read the same.
What do you dislike about the product?
The social media platform is terrible. If you have a multisite business across several time zones, skip SOCi. The onboarding experience was awful - they don't listen, ask questions, or attempt to meet your needs. Every answer is "no, we will submit that request for a product enhancement" when you have a basic need that was met by prior vendors. Our prior vendor did not work with Yelp! so it was an area that appealed to us about a potential switch to SOCi. We had had some difficulties setting up a corporate account and they told us they would assist in getting it rectified, but once we switched over told us we were on our own. The people are kind, the product is not meeting our needs.
What problems is the product solving and how is that benefiting you?
SOCi has not solved a problem for us yet. They e created problems that we didn't have. Our online reviews have dropped substantially.
SOCI needs and upgrade with some new features
What do you like best about the product?
Easy to post content across various platforms
What do you dislike about the product?
More user friendly options to create pictures/post besides just Canva.
What problems is the product solving and how is that benefiting you?
Makes it easy to update one post across all social media platforms and schedule future posts
New platform for us but getting used to it
What do you like best about the product?
Our company switched to using SOCi at the start of the year and it is super easy to use and post pre-approved content to our social media platforms that we have. It definately took some time to get used to it. The implementation of SOCi from our old platform went fairly smoothly. I would say I use the platform 1-2 times a week.
What do you dislike about the product?
There are some things that we are unable to change on our websites without prior approval and changing content is a little tricky. The support team was very responsive but kind of a hassel to get the help we need right away. Would be nice if there was a chat feature with customer support
What problems is the product solving and how is that benefiting you?
N/A
A Great Tool In Capable Hands
What do you like best about the product?
It makes it easy to schedule social media posts between each of our business' and helps us manage SEO with our google business profile.
What do you dislike about the product?
some of the UI looks outdated, cold use a facelift overall.
What problems is the product solving and how is that benefiting you?
Solves the problem of needing to og into each platform seperatley. saves me a lot of time and hassle.
Quick and Easy
What do you like best about the product?
It's an easy and simple way to manage all my social media platforms while staying active and on top of things!
What do you dislike about the product?
Sometimes it's hard to manage with a lack of stories on instagram, but it's taught me to make use of everything else.
What problems is the product solving and how is that benefiting you?
It allows me to plan ahead on the social media I aim to upload and manage analytics. This way I'm able to keep ahead with what platforms are lacking and where I can best improve.
Great for small businesses
What do you like best about the product?
Soci makes it easy to schedule all of my upcoming social media posts in one place! The one stop shop makes managing social media so easy
What do you dislike about the product?
I have not found any downsides to this product.
What problems is the product solving and how is that benefiting you?
It assists with scheduling posts in one place
Easy to use!
What do you like best about the product?
They make it easy for our agency to post on multiple platforms with one post. We are notified of any reviews and able to respond promptly.
What do you dislike about the product?
No complaints! We have been satisfied with them.
What problems is the product solving and how is that benefiting you?
Allowing us to post content across multiple platforms with ease. Having review, SEO info, etc. in one location.
User-Friendly Platform
What do you like best about the product?
I love the calendar feature! I can see easily what days I am posting and what will be posted. Planning ahead is vital in my role.
What do you dislike about the product?
The key words picked up can be oversensitive. Had a corprate approved post that had the word "includes" in it and I couldn't post it because "CLU" was an unpermitted word.
What problems is the product solving and how is that benefiting you?
SOCi allows me to post to multiple social media sites at the same time and provides my corporate approved posts to select from.
Soci is Amazing
What do you like best about the product?
The ease of creating flyers and posting them to all our social networks together is the greatest 1 thing about Soci.
What do you dislike about the product?
There is nothing i dislike about Soci. It is a 1 stop shop tool for all my needs.
What problems is the product solving and how is that benefiting you?
the best problem Soci has solved is giving me back my time.
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