SOCi Platform
SOCi Inc.Reviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
3,992 reviews
from
External reviews are not included in the AWS star rating for the product.
Easy to use and saves time!
What do you like best about the product?
The most helpful thing about SOCi is being able to respond to customer reviews all from one place.
What do you dislike about the product?
One thing I dislike about SOCi is having to use a search engine to access it. I would like it to be an app.
What problems is the product solving and how is that benefiting you?
SOCi is helping us save time by being able to post and schedule post to our different social media platforms.
Great Tool
What do you like best about the product?
The scheduling feature is really helpful.
What do you dislike about the product?
That we cannot edit pictures for IG stories.
What problems is the product solving and how is that benefiting you?
creating reports on reviews, posting etc.
Not a fan of SOCI
What do you like best about the product?
The filters for finding engagements, that's about it
What do you dislike about the product?
The fact that the pages entirely refresh to page one when you change a single engagement's sentiment (sentiments are often tracked wrong, making me have to track them manually). The fact that engagements take 5-20 seconds EACH to load when I try to expand details. The fact that i can't see what posts the engagements take place on without expanding. The fact that the sentiment and resolve rate reporting is often wrong. For example, engagements will show 0 negative comments, but the insights will say 7% negative.
What problems is the product solving and how is that benefiting you?
Soci allows me to see all platform engagements in one place, but that's not a feature that's unique to SOCi
SOCi has been very helpful with my needs and responds in a prompt manner.
What do you like best about the product?
SOCi staff is very helpful, knowlegable and available.
What do you dislike about the product?
Need a little more assistance with navigating through the options
What problems is the product solving and how is that benefiting you?
SOCi helped me set up my business Google page
Easy but could be better
What do you like best about the product?
I feel like Soci is on a good to great jounry bc they keep getting better. I wish we could have the reviews in the this app insitead of using another platform. We do not use Soci do to the lack of respones.
What do you dislike about the product?
Would like to see better understanding into the insights.
What problems is the product solving and how is that benefiting you?
posting to many platforms at the same time. Good app!
Easy to use, reliable
What do you like best about the product?
Very user friendly and has all things social media right at your fingertips. It also rarely has glitches or errors.
What do you dislike about the product?
I don't think the timeframe for responding to reviews is necessarily accurate.
What problems is the product solving and how is that benefiting you?
Can respond to review, post and boost all in the same place.
Excellent platform simple to use. A real time saver!
What do you like best about the product?
I love that I am aable to schedule social media posts in advance and on multiple platforms at the same time. Saves so much time!
What do you dislike about the product?
Have not encountered any problems as of yet :)
What problems is the product solving and how is that benefiting you?
Local social posts can be done to mutiple platforms in one easy click.
Soci one stop shop for review management
What do you like best about the product?
Soci makes viewing and responding to reviews easier than visiting multiple platforms. The email notifications are nice to be responsive and timely in providing feedback to reviews.
What do you dislike about the product?
Overall, Soci has been a great tool but without any onboarding or training, some of the features are less intuitive or require a lot more investigation to utilize.
What problems is the product solving and how is that benefiting you?
Soci has streamlined access and replying to reviews. With online shopping, especially for our industry, it's more important than ever to manage and respond effectively to reviews.
Fast and efficient
What do you like best about the product?
I love how I can quickly get info on how my store is doing and what customers are saying about us. I can also get past data to compare, which is awesome!
What do you dislike about the product?
Hard to find specific data sometimes when I need it fast
What problems is the product solving and how is that benefiting you?
I can change how we run things based on what customers are saying and scoring us.
SOCi is convenient
What do you like best about the product?
The functionality of their platform. It is easy to use. The Integration is ok. I do like being able to schedule my own post for the month. I like that my company has pre-generated content so I do not have to re-create anything.
What do you dislike about the product?
that it doesn't include past reviews.It also gives me an error on replying to some reviews.
What problems is the product solving and how is that benefiting you?
replying to reviews isn't always working. It does a good job and letting me know who has left a review. I haven't had any problems with it for quite some time
showing 2,361 - 2,370