SOCi Platform
SOCi Inc.Reviews from AWS customer
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Likely to recommend
What do you like best about the product?
I can go in and change any posts on social media that are corporate posts if I feel they're not good for the local level.
What do you dislike about the product?
It seems repetitive to me. I can already go in on social media and schedule post for the future
What problems is the product solving and how is that benefiting you?
Removing redundant posts
Useful consolidated social media platform
What do you like best about the product?
The ability to create a single post that can be published to multiple social media platforms at the same time. We also enjoy having additional controls such as scheduling and boosting a post directly in the platform.
What do you dislike about the product?
Historically the conversation view hasn't directly show un the comments as we would have expected. We have recently seen improvement in this area. We would like the email notfications of comments to also include the body of the comment.
What problems is the product solving and how is that benefiting you?
Simplifying our social media engagement by enabling us to create one post that can be sent to multiple social media platforms, scheduling posts and seeing comments and customer reviews.
Lookout Yext, SOCI is almost there
What do you like best about the product?
SOCI has a great team of experts on their side. When we experience bugs, our Account Manager is often able to fix the issue is a quick call. I am sure SOCI will have a tool that rivals Yext in the coming months.
What do you dislike about the product?
SOCI is great tool for our team but did take a little bit of time to get up to speed from a user standpoint. SOCI was able to hold trainings which helped in our integration from our previous tool.
What problems is the product solving and how is that benefiting you?
Apple Maps was a major pain point for us. Thankfully our rep was able to set up our enterprise account which was previously set up as individual store accounts which were not able to be paired.
SOCi review
What do you like best about the product?
All features within one platform vs different platforms
What do you dislike about the product?
We are not fully using all features within SOCi
What problems is the product solving and how is that benefiting you?
All franchisee platforms managed from one place
Very relieving to have this responsibility taken on by some professionals.
What do you like best about the product?
Obviously the ease of having this responsibility outsourced to a third party.
What do you dislike about the product?
No complaints or issues at all, I have been happy with the service.
What problems is the product solving and how is that benefiting you?
Creating content on my socials that stirs interest and creates conversation.
Time saver
What do you like best about the product?
You set it and let it go. It post automatically for you freeing up your time do other things. Their customer service is outstanding. I highly recommend them.
What do you dislike about the product?
Its pretty cluttered to look at like there is so many options
What problems is the product solving and how is that benefiting you?
Making posts on my behalf. I don't have to think about what to post. I'm not creative so it makes it easier.
Posting pictures is fairly easy, could be more user friendly
What do you like best about the product?
I enjoy being able to use the calander and schedule posts.
What do you dislike about the product?
I feel that other than the calander and posts the app itself is not super userfriendly.
What problems is the product solving and how is that benefiting you?
Activiely posting on our social media. It benefits me by adding more time to my job other than posting on social media
SOCi Review
What do you like best about the product?
The ability to post reviews on their app and on mobile devices.
What do you dislike about the product?
The email notification needs to provide links to click to provide reviews.
What problems is the product solving and how is that benefiting you?
Customer service that is provided in my location.
Helpful when it works
What do you like best about the product?
The convenience to curate and schedule content easily. Being able to respond to comments and manage the page.
What do you dislike about the product?
Very often pages come disconnected and do not post correctly.
What problems is the product solving and how is that benefiting you?
A 1 stop shop for users to be able to manage their social media accounts.
Good experience so far with SOCi
What do you like best about the product?
I like how everything is all in one spot, whether that be facebook engagements, google reviews, or customers filling out contact forms.
What do you dislike about the product?
I've had a few issues with responding through the mobile app, but the issues were quickly addressed
What problems is the product solving and how is that benefiting you?
SOCi is solving the problem of having to go to different sites to respond to customers. This benefits me by not only having all in one place, but also being able to reply to engagements on the app while I'm out of office.
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