SOCi Platform
SOCi Inc.Reviews from AWS customer
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Easily Accessible
What do you like best about the product?
I like that it is user friendly and that the reviews get delivered directly to your inbox.
What do you dislike about the product?
Sometimes it will send multiple emails of the same review posted.
What problems is the product solving and how is that benefiting you?
It alerts us when there are new reviews for our community.
AWESOME
What do you like best about the product?
It takes care of your social media at any. time
What do you dislike about the product?
I think the pictures could be more creative
What problems is the product solving and how is that benefiting you?
By posting for us and keeping the social media up and running
A time saver for any business
What do you like best about the product?
SOCi has been a huge time saver for my small business and corporate office. Posting on all the social media platforms and responding to reviews all in one place is a game changer. Usually working on the computer platform to upload posts, I do find having the app on my phone great for getting notifications regarding reviews. I like responding right away and acknowledging my team when they get a review quickly.
What do you dislike about the product?
Although I like the reporting aspect of SOCi, it's not perfect regarding spam. I get spam that has impacting my sentiment reporting which hasn't been able to be blocked.
What problems is the product solving and how is that benefiting you?
Quickly answering reviews has been very beneficial.
Excellent Service!
What do you like best about the product?
SOCI is easy to use and effective and they offer great customer service!
What do you dislike about the product?
I have not found any part of the service that is not useful.
What problems is the product solving and how is that benefiting you?
They making keeping up with our social media accounts fast and easy!
Easy to Navigate
What do you like best about the product?
One of the things that I do appreciate with SOCi is its user friendly features. For the most part, its pretty simple to navigate and goes in depth with making sureI I have all the tools I need to assist me in social media management.
What do you dislike about the product?
I wish it had just a few more connections and ways for me to edit my media content on the platform.
What problems is the product solving and how is that benefiting you?
SOCi is solving the problem of helping me see the traffic that is partaking on our website and the reviews that are left behind. Its helping agency growth.
It is good but it can be improved.
What do you like best about the product?
I like that the posts can be scheduled for specific dates and times.
What do you dislike about the product?
I wish it can let me create more content myself. It does not have the tool to allow me do this. Also, it's library does not have much resources.
Sometimes there are issues with the Instagram posts.
Sometimes there are issues with the Instagram posts.
What problems is the product solving and how is that benefiting you?
It is periodically posting content on my social media, so I do not have to worry about posting all of the time.
Wonderful Resource
What do you like best about the product?
Helps our staff navigate social media and engagement more efficiently. A great "1 stop shop" for everything we need in the industry.
What do you dislike about the product?
No complaints yet. Still testing out the platform.
What problems is the product solving and how is that benefiting you?
It is minimizing the different platforms needed to manage our social media, engagement and reviews.
Best Customer Service!
What do you like best about the product?
Tools and education offered to learn the ways around SOCi
What do you dislike about the product?
There is nothing I've dislike so far about SOCi, I am fairly new but so far the experience and help provided by staff and website has been outstanding!
What problems is the product solving and how is that benefiting you?
Making it easy to post on all our websites across all of our communities at once. Easy to post/schedule up coming events for prospects and residents
Great system for our owners.
What do you like best about the product?
I like that we can make different libraries and it has great customer support.
What do you dislike about the product?
I don't dislike anything about the platform.
What problems is the product solving and how is that benefiting you?
Helping our owners post the same stuff.
OK, but needs Work
What do you like best about the product?
Soci puts all our profiles in one place. It is easy to use
What do you dislike about the product?
Soci is missing a lot of features, you cant make some updates to GMB pages through the platform but it does give you the options in SOCI. The reports are messy and its confusing becuase all of the info is not in one place.
What problems is the product solving and how is that benefiting you?
Different platforms
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