SOCi Platform
SOCi Inc.Reviews from AWS customer
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Soci User Review
What do you like best about the product?
SOCi has been a very easy to use platform. Information and the data/insights update pretty real time and can easily be pulled and shared with colleagues and/or the organziation. The ability to view your review status via multiple social platforms in one place or filter is great, along with the ability to promptly respond to consumers.
What do you dislike about the product?
Nothing major to dislike about the platform. There are a few small tweaks I'd like to see in regards to the filters and navigation of the platform, but all in all SOCi has more pros than cons.
What problems is the product solving and how is that benefiting you?
Brings transparency for our branches and employees on their real time review status and social media scores/ratings. In addition, it allows us to promptly respond and acknowledge consumers who are trying to reach us.
Good platform to keep all social media accounts in one place
What do you like best about the product?
The fact that I can see all platforms in one spot and see the week to week progress
What do you dislike about the product?
Haven't found a dislike yet. Like I said it's a great place for all players
What problems is the product solving and how is that benefiting you?
Customer satisfaction
Efficient
What do you like best about the product?
It's straight to the point and don't get confused using it.
What do you dislike about the product?
No complaints so far about using SOCi, everything has been great.
What problems is the product solving and how is that benefiting you?
Helping us keep our customers happy.
Easy to Use, Great Customer Support
What do you like best about the product?
Very easy to learn how to use, with great training and video tutorials on demand. Consolidated solution allows me to perform multiple tasks across various marketing platforms without having to natively log in to each one, remember various passwords and waste time learning multiple solutions. The customer support has been both proactive (making sure I am logging into the platform and using it effectively) and reactive, responding to my requests within 24 hours and following up appropriately.
What do you dislike about the product?
Though the app is great and allows me to perform all the tasks that I could on the desktop, it logs me out after each session. I wish it would allow me to stay logged in. SOCi did show me how to use the "password" retrieval feature on my iphone so I didn't have to remember my username/password each time, but again, I wish I could stay logged in.
What problems is the product solving and how is that benefiting you?
SOCi has allowed me to consolidate my efforts, resulting in more efficiency, time saving management and effectively deployment of marketing initiatives and customer relations.
SOCi review
What do you like best about the product?
I like that SOCi auto generates responses. They are applicable and easy to edit to fit your response.
What do you dislike about the product?
Navigation. The app is still a little newer to me, but I would like it to have a quick link to responsed to new reviews.
What problems is the product solving and how is that benefiting you?
SOCi is helping manage our social media reputation.
SOCi Review
What do you like best about the product?
Demonstrates a strong willingness to address business challenges and adapt solutions to meet evolving organizational needs.
What do you dislike about the product?
Their response time to issues within their platform and ability to ensure accuracy of listings.
What problems is the product solving and how is that benefiting you?
Being a one stop solution for us to manage all of our location profiles and easily update each social media platform within their tool. Ability for us to deploy unique messaging and manage approval flow within their tool.
I use SOCi everyday
What do you like best about the product?
I like that i truely feel like I am engaging with the community in a way that positively affects our growth as a store and brings validation and satisfaction to customers who leave a review!
What do you dislike about the product?
It isn't easy to get started using SOCi and outside of exploring the interface there isn't much direction on WHAT I can do or HOW to do it. Maybe a simple tutorial auto populates when you log in for the first few times or maybe there's a link to a forum that users can share best practices. Just good for thought- no complaints.
What problems is the product solving and how is that benefiting you?
Solving the problem of locating shared issues over a larger number of customers. As we read reviews, otherwise unseen, it begins unveiling areas of improvement for our customer facing team to tackle and opens our eyes to how to resolve the behavior.
Marco’s Pizza Franchisee
What do you like best about the product?
Ease of use to post and use library. I like the ability to post multiple dates with same message
What do you dislike about the product?
I don't like that I can't repost past posts unless they are in the library
What problems is the product solving and how is that benefiting you?
Post to Facebook through Marcos's Pizza contract
The best service and user interface
What do you like best about the product?
The user interface is very intuitive as well as helpful to keep track of my stores reputation and clear up misunderstandings and misinformation complaints.
What do you dislike about the product?
In haven't come across anything i dislike as of yet.
What problems is the product solving and how is that benefiting you?
Getting to root of our customers complaints.
The Best Platform for Social Media!
What do you like best about the product?
I currently use SOCi at the job in an apartment community and it is one of the BEST, if not the best platform. SOCi has made it easier to post content for our prospects and residents! The training provided is super helpful also! I love SOCi & am so glad my community chose it for our content & scheduling.
What do you dislike about the product?
Nothing. I love everything about SOCi! It takes out the guess work.
What problems is the product solving and how is that benefiting you?
Scheduling content, keeping up with what's posted and when. It keeps it organized and together in one place.
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