SOCi Platform
SOCi Inc.Reviews from AWS customer
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Streamlined Social Media
What do you like best about the product?
It streamlines the social media process by allowing you to make just one post for multiple platforms which is very time savings and helps make sure you're getting the same message out across every platform you'd like to.
What do you dislike about the product?
It could be a little more user friendly at time, better access to data.
What problems is the product solving and how is that benefiting you?
Helping get the word out about our products, our business and analytics to show how many people we've accessed.
Easy to use
What do you like best about the product?
I use soci frequently for social media posting across multiple locations. It makes posting for all locations super easy and quick.
What do you dislike about the product?
I can not think of any downsides so far in using soci, it has been exponentially easier than other platforms I have used in the past.
What problems is the product solving and how is that benefiting you?
Being able to sort locations and post across all of them. It has benefitted me by making the process quick and easy.
Simple to navigate, easy to understand.
What do you like best about the product?
The best part for me is the available phrases to help build a meaningful reply for customer reviews.
What do you dislike about the product?
Sometime review replies say the reply posted but then never show on Google Reviews.
What problems is the product solving and how is that benefiting you?
Notifies me of recently posted reviews which allows me to respond in a timely manner. I can stay informed of customer feedback to help better our in store experience.
Limited functionality for modern brands
What do you like best about the product?
I like that it streamlines workflows for teams that may be all over in a multiple location enviroment and keeps brand consistency
What do you dislike about the product?
There are a lot of features such as uploading multiple pictures in instagram, posting reels or video content, creating carosels on Linkd in etc... Soci seems to be behind the times on mobile centric content.
What problems is the product solving and how is that benefiting you?
It creates brand consistency and elminates complicated workflows or multiple party emailing back and forth.
Great Website
What do you like best about the product?
SOCi is oragnized so it's easy to sue and very user freiendly program. I love that they respond to reviews for you and the personalize the response.
What do you dislike about the product?
I honestly find it great that it's all in one place.
What problems is the product solving and how is that benefiting you?
Rsponding to reviews and posting tools for each social media site all in one place.
Time Saver
What do you like best about the product?
The most helpfull aspect of SOCi is the time that it saves me every single month. Time is our most valuable resource and SOCi saves a ton of it.
What do you dislike about the product?
My content is uploaded by my franchisor and lately I've had some issues with it being available. It's fixed now, but I'm not sure what the problem was.
What problems is the product solving and how is that benefiting you?
Soci solves the problem of navigatine Meta Suite which I constantly have issues with.
SOCi review
What do you like best about the product?
Love the homepage. It's easy to read and navigate. Love the engagement map. Just a general repository of creative and a calendar to push out content it works really well.
What do you dislike about the product?
Sometime it's a bit disorienting to try and navigate the site. The image libary section in particular seems like it could be better organized or there could be more tools available to sort and view photos in folders.
What problems is the product solving and how is that benefiting you?
It allows our franchise owners to opt into using national creative. Takes the worry and stress off of them to have to post regularly and create their own content as they can just "subscribe" to what we're doing.
Love the service!
What do you like best about the product?
Like the convince of managing all my profiles in one place.
What do you dislike about the product?
I wish more socail media accounts were added to make it easy to manager. It would also be nice to make small edits to videos.
What problems is the product solving and how is that benefiting you?
Assisting with posting on behalf of teams who are not able to at this time.
White glove service, great product
What do you like best about the product?
I like the teams I work with at SOCi. Everyone listens and responds quickly and provides enough information if a decision is needed. They assist with overall strategies and have a great platform that offers what I need to do easily and efficiently.
What do you dislike about the product?
I don't have any issues with SOCi at the moment. Sometimes there can be frustrations with third party sites, but it is on Google, Apple or Facebook/Meta. SOCi makes sure that they step in where needed so I'm not having to fight those battles with the other tech companies.
What problems is the product solving and how is that benefiting you?
They are able to update our external listings quickly and effectively. I no longer have to do the tedious work and they can step in and take the information from me and make it easy.
SOCI makes life simple
What do you like best about the product?
SOCI is very beneficial because it makes reviews and seeing the store dashboard very easy to use. I can connect with all positive and negative reviews and see what my outliers are.
What do you dislike about the product?
SOCI interface sometimes can get glitchy that is the only thing i do not like about the SOCI interface.
What problems is the product solving and how is that benefiting you?
For customer issues and concerns
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