SOCi Platform
SOCi Inc.Reviews from AWS customer
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3,604 reviews
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Soci is user friendly and easy to access!
What do you like best about the product?
I like the charts from the different social media platforms/Google reviews. It makes it easy to access the numerous review platforms and gage what to pivot on.
What do you dislike about the product?
Soci access through the work links can be tricky mainly because, at times, the links sent don't take you to their page. It'll kick you to a consumer login page.
What problems is the product solving and how is that benefiting you?
Soci is solving the opportunities my location had with customer reviews on our location. It allowed management to reach out to customers and fix the in store process.
Pleasant, with bountiful assistance
What do you like best about the product?
I like the attention to the client. Whenever we have an issue that needs clarification within SOCi, there is always someone available to help.
What do you dislike about the product?
I wish there was a nicer way to put this, but I wish there was a complete and total package.
What problems is the product solving and how is that benefiting you?
Allowing us to access and edit multiple stores information at one time
Great website
What do you like best about the product?
Easy to utilize. The site is easy to use overall.
What do you dislike about the product?
Nothing at the moment. I think the site and the app is great.
What problems is the product solving and how is that benefiting you?
It allows others to see the reviews and allow others to want to come visit our store. It makes responding to reviews easy to do. This has allowed more customers to shop.
I love this system
What do you like best about the product?
i work at an apartment complex and soci is great for letting me scheduele posts for our social media pages without having to worry about it constantly.
What do you dislike about the product?
I honestly have found anything that i dislike about soci
What problems is the product solving and how is that benefiting you?
it benifits me because i am able to do my job quickly and efficently without having to constantly worry about whats going on
Localize response
What do you like best about the product?
I like the format and template of the automatic response. It was way better that google review platform
What do you dislike about the product?
I can't see all the reviews in the past. I can't remove reviews that are demeaning and doesn't state facts
What problems is the product solving and how is that benefiting you?
Reviews and getting attention on how to improve service
Being Able to Schedule out is amazing
What do you like best about the product?
I love being able to schedule posts out so far in advance. I also like being able to track the fluctuation in followers and whatnot. I also enjoy that I can post to all of the accounts at once
What do you dislike about the product?
The software itself isn't super user friendly. I have had some issues with it connecting to my different accounts, and having to go in circles trying to reactivate
What problems is the product solving and how is that benefiting you?
It helps me cut back on time posting to social, being able to set and forget. I just randomly look and a post has posted for me. This saves me time, and time is money, so it's saving us money too.
Great product
What do you like best about the product?
Platform is easy to use and very helpful for our franchisees
What do you dislike about the product?
Sometimes the customer support is really slow to respond and close cases.
What problems is the product solving and how is that benefiting you?
We can schedule multiple posts for 100+ locations at the same time. Also the Google listings is a huge help
Very user-friendly interface!
What do you like best about the product?
The ease of use for the interface is easily the best part. Allows for quick analysis of multiple locations as well as generating reports for large groups of locations.
What do you dislike about the product?
No complaints! So much easier than similar systems that I used in the past. Very happy with my experiences using the SOCi platform.
What problems is the product solving and how is that benefiting you?
The problem of collecting information for different locations is solved by the ease of use of the analysis that SOCi provides for multiple locations.
SOCi is Next Level
What do you like best about the product?
SOCi allows me to see all my customer aspects in one place
What do you dislike about the product?
I think SOCi can improve on the user interface moving forward
What problems is the product solving and how is that benefiting you?
SOCi is allowing the company to integrate digital page management and customer relations management to fall under one site
Amazing
What do you like best about the product?
easy schelduing for facebook and flexibility
What do you dislike about the product?
no issues other than not being able to post from google since the update.
What problems is the product solving and how is that benefiting you?
I am not aware or have no opinions on this
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