SOCi Platform
SOCi Inc.Reviews from AWS customer
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Great to see everything all in one place!
What do you like best about the product?
I like how everything is all in one place and that we can see comments, messages, and other interactions for all of our locations and sites.
What do you dislike about the product?
It is not terribly astheticly pleasing and is not quite as user friendly as other platforms.
What problems is the product solving and how is that benefiting you?
Mainly managing our interacitons on social media. Most often we use it to respond to facebook comments.
Great market tool
What do you like best about the product?
I love that you can use the calendar feature to schedule your social media posts
What do you dislike about the product?
I would like to see the resident engagement or views from the home page.
What problems is the product solving and how is that benefiting you?
This platform helps with scheduling
SOCI Review
What do you like best about the product?
Easy one pager to see the stats. You do not have to dive any deeper unless you want to.
What do you dislike about the product?
The detractors don't show up and you have to look for it. Even when it is pending or a new review has kicked in you still have to search for it.
What problems is the product solving and how is that benefiting you?
So far so good. Overall a clean system but just need to be able to see the latest comments or when the last time the store got a survey was.
Not really used it enough to give a valid review
What do you like best about the product?
It integrates various social media platforms.
What do you dislike about the product?
I was under the impression that it would help with SEO and help engage users. Much of it is my fault because I don't post my own content, but still I would have expected more.
What problems is the product solving and how is that benefiting you?
It allows us to post simultaneously on several platforms.
Social Media Marketing made easy
What do you like best about the product?
The software is very intuitive. You simply create an ad and schedule it. Very simple
What do you dislike about the product?
I wish there were more options that you could do with the ad.
What problems is the product solving and how is that benefiting you?
I was not doing any social media advertising before soci. It has been a life changer.
Likely to recommend
What do you like best about the product?
I can go in and change any posts on social media that are corporate posts if I feel they're not good for the local level.
What do you dislike about the product?
It seems repetitive to me. I can already go in on social media and schedule post for the future
What problems is the product solving and how is that benefiting you?
Removing redundant posts
Useful consolidated social media platform
What do you like best about the product?
The ability to create a single post that can be published to multiple social media platforms at the same time. We also enjoy having additional controls such as scheduling and boosting a post directly in the platform.
What do you dislike about the product?
Historically the conversation view hasn't directly show un the comments as we would have expected. We have recently seen improvement in this area. We would like the email notfications of comments to also include the body of the comment.
What problems is the product solving and how is that benefiting you?
Simplifying our social media engagement by enabling us to create one post that can be sent to multiple social media platforms, scheduling posts and seeing comments and customer reviews.
Lookout Yext, SOCI is almost there
What do you like best about the product?
SOCI has a great team of experts on their side. When we experience bugs, our Account Manager is often able to fix the issue is a quick call. I am sure SOCI will have a tool that rivals Yext in the coming months.
What do you dislike about the product?
SOCI is great tool for our team but did take a little bit of time to get up to speed from a user standpoint. SOCI was able to hold trainings which helped in our integration from our previous tool.
What problems is the product solving and how is that benefiting you?
Apple Maps was a major pain point for us. Thankfully our rep was able to set up our enterprise account which was previously set up as individual store accounts which were not able to be paired.
SOCi review
What do you like best about the product?
All features within one platform vs different platforms
What do you dislike about the product?
We are not fully using all features within SOCi
What problems is the product solving and how is that benefiting you?
All franchisee platforms managed from one place
Very relieving to have this responsibility taken on by some professionals.
What do you like best about the product?
Obviously the ease of having this responsibility outsourced to a third party.
What do you dislike about the product?
No complaints or issues at all, I have been happy with the service.
What problems is the product solving and how is that benefiting you?
Creating content on my socials that stirs interest and creates conversation.
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