SOCi Platform
SOCi Inc.Reviews from AWS customer
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SOCI User Experience
What do you like best about the product?
The simplicity of managing listings, reviews, etc., within one platform, and a strong support team.
What do you dislike about the product?
Some integrations don't work as intended, defeating the purpose of the product.
What problems is the product solving and how is that benefiting you?
A core platform that houses and integrates with our digital assets.
It does everything I need it to!
What do you like best about the product?
It is a one stop shop for my reviews management, comment management, and social media scheduling. I manage reveiws and social media on five networks in four locations and it is amazingly useful.
What do you dislike about the product?
It doesn't have YouTube, so I have to uplaod there. It also doesn't have a first comment feature for LinkedIn or a newsletter/article feature for LinkedIn.
What problems is the product solving and how is that benefiting you?
I manage reviews and social media engagement all in one place, and I didn't need a tutorial.
Great program, just a few bugs
What do you like best about the product?
I really appreciate the ability to just approve the posts and then not have to worry about them anymore. The "set it and forget it" approach is fantastic!
What do you dislike about the product?
Setting everything up can be a bit confusing, especially since some platforms are not very compatible with each other and have trouble communicating.
What problems is the product solving and how is that benefiting you?
Having to constantly remember to post.
Very user friendly for all
What do you like best about the product?
I love how I am able to quickly see newly added reviews and submit a response without thinking. The automated responses save so much time and really help when responding in bulk. There's so many great features!
What do you dislike about the product?
I wish there was a way to link SOCi to my email for new alerts.
What problems is the product solving and how is that benefiting you?
Being able to connect with customers both happy and disappointed helps keep and grow my customer support.
Good product, easy to use
What do you like best about the product?
Easily able to post to multiple social media platforms
What do you dislike about the product?
Nothing I dislike, all goes well with Soci.
What problems is the product solving and how is that benefiting you?
Able to respond to reviews easily, post on multiple platforms
Very user friendly and Provides flexibilty
What do you like best about the product?
I appreciate being able to manage everything in one place, from posting on social media to responding to reviews. The platform brings together all online guest activity, making it easy to stay organized. I also really like the app, as it keeps everything accessible and helps me maintain a high response rate. Guests benefit from receiving real-time feedback, which I find very valuable.
What do you dislike about the product?
I like it all. The ease of implementation and how easy it is to train people.
What problems is the product solving and how is that benefiting you?
Currently, I don't have any feedback to share.
It’s okay depending on the content you want
What do you like best about the product?
The automated posts are helpful when you don’t have anything to post. The platform is relatively easy to use and edit the scheduled posts.
What do you dislike about the product?
It’s too generic for our business and we like to do more personal posts
What problems is the product solving and how is that benefiting you?
None really.
SOCi has became a daily part of the workday
What do you like best about the product?
I appreciate being able to preschedule content, as it means we don't have to log in every day to handle it.
What do you dislike about the product?
I haven't always received emails when someone leaves a comment, but this issue seems to be improving.
What problems is the product solving and how is that benefiting you?
They have been improving by adding more useful features and addressing email bugs.
Soci - Great Tool for Business
What do you like best about the product?
Analytics & Reporting - Detailed performance metrics that can be analyzed at both the individual location and aggregate levels.
What do you dislike about the product?
Data Granularity Constraints - While SOCi provides good high-level metrics, some analysts report limitations in drilling down to more granular data points needed for sophisticated analysis.
What problems is the product solving and how is that benefiting you?
Fragmented Social Media Management - SOCi centralizes management of multiple social accounts across different locations, eliminating the need to log in and out of numerous accounts or use multiple tools.
Easy to use, saves time!
What do you like best about the product?
I can populate a month of social media posts for multiple social sites, all in one place. The platform is very easy to use and a few clicks to set up.
What do you dislike about the product?
Coul be more report options available, such as requesting reviews from clients.
What problems is the product solving and how is that benefiting you?
What used to take hours across multiple social media platforms, now takes minutes.
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