SOCi Platform
SOCi Inc.Reviews from AWS customer
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Best tool for my business
What do you like best about the product?
The ease of setting up posts and planning out the whole month so we are on top of the message we want to send and when we should be sending it.
What do you dislike about the product?
Nothing so far except I wish we had been using it sooner
What problems is the product solving and how is that benefiting you?
We are able to quickly react to any marketing changes as well as answer all comments or questions without missing any details
Recommendations to others considering the product:
Excellent tool, saves time while managing social media
A descent platform
What do you like best about the product?
SOCi is a great tool. All library assets are in one place and can be organized according to project or individual. With multiple locations, SOCi makes it easier to manage multiple social media accounts. We find it is easier to tailor our content to the demographics of each individual account with information sourced from the anaytics page.
What do you dislike about the product?
SOCi seems to be a more expensive version of other tools, such as Sprout Social. We are interested to see if the extra money is worth it in the long run, as they seem to have similar features. We have experienced some difficulties with the integration of Instagram accounts, but we appreciate the customer support services.
What problems is the product solving and how is that benefiting you?
We are now able to respond to comments and reviews simply and efficiently. As each social platform has different engagement "rules", we appreciate that we can schedule posts for different platforms on different timelines through the same tool. SOCi makes analytics easy to look at on a central dashboard. We are still having difficulties streamlinging our Instagram accounts, but our integration with Google Business has allowed us a further reach than before.
Recommendations to others considering the product:
All in all, this tool is great for businesses with mutliple locations that thrive on word-of-mouth reviews for business. The only thing that is clunky is Instgram integration.
Such a helpful tool!
What do you like best about the product?
Soci saves me a lot of time. I manage 12 different locations for an auto group which includes Facebook, Twitter, Instagram, Google, etc., for each. My rep Bradley is very helpful and keeps me up to date on all new features. Definitely saves me a great deal of time every day!
What do you dislike about the product?
I don't have anything I dislike at this time.
What problems is the product solving and how is that benefiting you?
The time-saving aspect and organization are my favorite benefits.
Awesome / timely posts & easy to manage
What do you like best about the product?
Like the auto-posts a few times each week to all my social media locations, so it saves me many hours each month
What do you dislike about the product?
Don't like LinkedIn forcing me to reconnect every month or so.
What problems is the product solving and how is that benefiting you?
Saves me time each week (20 hours/month) editing content to fit each social platform... and remembering to post at the best time of day and week
Recommendations to others considering the product:
Doesn't integrate with Alignable platform
SOCi has been great for allowing me to schedule posts in advance and easily access content
What do you like best about the product?
Being able to schedule and access content created by SL corporate
What do you dislike about the product?
I've noticed some of the pictures were repeated from page to page. Also wish you could see a little graphic of what is going to be posted on the scheduling calendar as oppose to just the facebook/instagram/google logos. Would make it easier to see what is posted when. Also wish you could set it up to have more than one picture in the same post. Would like all of the SL Dropbox content to be accessible in SOCi
What problems is the product solving and how is that benefiting you?
allows me to plan ahead for social media, which is helpful and easily access content and get ideas for messaging. Also like being able to see peak times
Recommendations to others considering the product:
Definitely go for it!
The ease of using Soci
What do you like best about the product?
The layout and format of the software, bright, easy to follow and look at, easy to navigate and figure out without hours of training
What do you dislike about the product?
Get many errors- respond time is shorter than 24hrs, refresh time can take 30 sec to a minute
What problems is the product solving and how is that benefiting you?
We staying on top of our brand nationwide, we answer all posts fro our franchise locations
Recommendations to others considering the product:
I would definitely look into the refresh time, errors on weekends when hard to reach the team, posts should be guaranteed for 24 hrs, but many times we are within the 24hr and we cannot respond.
Awesome! Exactly what they said they would and more!
What do you like best about the product?
I love the support that easily available and how user-friendly SoCi is. The fact that everything is in one place makes it that much easier to achieve goals like replying to reviews, scheduling social media posts, and gathering reports to see where we can improve.
What do you dislike about the product?
Sometimes the accounts will not post, but I am able to repost them easily.
What problems is the product solving and how is that benefiting you?
Posting consistently on social media, replying to reviews easily with the prefilled responses, and seeing where we can improve and how to better connect with our audience.
Recommendations to others considering the product:
If you're looking for an all-in-one place to easily achieve your marketing goals, SoCi is the place! It's very user-friendly and when you do have questions, the support team gets back to you in a reasonable time. The onboarding process is a lot less tedious and stressful than other similar products. Plus, they make you feel very comfortable during the entire onboarding process by explaining every step, helping where we need it, and answering any and all questions.
I think it could be more user friendly
What do you like best about the product?
I like that you can connect all accounts, and we are notified when someone post on a social media site.
What do you dislike about the product?
I think it could be more user firendly, it isn't easy sometimes to do things and isn't very simple.
What problems is the product solving and how is that benefiting you?
The benefit is that we get notified when a post is made on one social platform, so we know immediately.
Recommendations to others considering the product:
It's great for your first time using a platform to connect all your social media.
Great Platform/Software and Great Staff
What do you like best about the product?
Adaptability to this new platform/software was a concern for us going in. SOCi has a very effective process for this and it made it so easy to introduce to our franchise owners!
What do you dislike about the product?
At first, the sales process was a little pushy--I wanted to start off with just one module as we have another vendor who services the other modules SOCi offers. Our Sales rep kept pushing other modules on us in the beginning.
What problems is the product solving and how is that benefiting you?
Our franchise owners now have more flexibilty and ownership of their social media pages. This dashboard helps stremline thier efforts as well as ours at corporate. We can manage the brand with providing them libraries of photos and content.
SOCi has made franchise marketing easy!
What do you like best about the product?
We like having one comprehensive system for posts, ads, reviews, etc. as well as the fact that we can approve our franchisee's posts and have visibility.
What do you dislike about the product?
Not everyone in our organization is using it.
What problems is the product solving and how is that benefiting you?
By using this platform, we now have an easy way to save assets for our Z's to use, maintaining our brand. Also, having all communication (reviews, comments, messages) in one place helps to make sure nothing is missed.
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