SOCi Platform
SOCi Inc.Reviews from AWS customer
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Soci
What do you like best about the product?
I like the consistent posts. They keep the page up to date.
What do you dislike about the product?
Not very specific to the property. Not very proactive about updating cover photos.
What problems is the product solving and how is that benefiting you?
Helping remind Soci to check-in and train the team on the posting platform. Training on more meaningful engaging content.
Great platform that saves time!
What do you like best about the product?
We like the ease of posting to our multiple Facebook pages. It saves considerable time, as we have over 20 Facebook pages we need to manage. Replying to comments, reviews, etc. is also a HUGE time saver since it keeps everything in one place.
What do you dislike about the product?
We wish it had more/better content to feed into our posts. Content generation is so time consuming for each individual account to have to create so it's important that we have a solid bank of assets from which to work.
What problems is the product solving and how is that benefiting you?
We are really solving the problem is not being able to connect with our customers as much as we'd like as well as the problem of having very limited resources for social engagement. SOCi saves us time and money to help us solve these problems much more easily.
Recommendations to others considering the product:
There are a lot of "free" programs out there that promise the world with social media management. I'd recommend SOCi, however, due to it's comprehensive integration. It honestly has made our job much easier. The interface is quick and easy to understand and doesn't get so complicated as to bog us down when trying to accomplish simple tasks.
Super responsive and great partners.
What do you like best about the product?
That they listened to what need and made sure they provided it.
What do you dislike about the product?
I wish we could do a little more with social. Like FB & Instagram stories, quizzes, etc. But I understand with what's going on with FB in the media, integrations have to be a bit hard.
What problems is the product solving and how is that benefiting you?
Visibility into our reputation AND social posting dashboard.
Recommendations to others considering the product:
SOCi is an amazing vendor partner for reputation and social media management.
It's great way to manage social media all in one place
What do you like best about the product?
Posting to Face Book, Instagram & Twitter all at once
What do you dislike about the product?
The dashboard could be a little more user friendly.
What problems is the product solving and how is that benefiting you?
Posting to Instagram with my PC is faster & easier for me.
Hands free Social Media
What do you like best about the product?
The best thing about SOCI is that they take care of everything for you. You let them know your parameters and they take it from there.
What do you dislike about the product?
Only thing I could say I dislike is the self serve side of the site. It is not as easy to use as I’d like.
What problems is the product solving and how is that benefiting you?
SOCI stays ahead of the game in both advertising as well as reputation management.
Recommendations to others considering the product:
Worthwhile. Especially if you are not social media savvy.
Soci Review
What do you like best about the product?
I like that everything is centralized in one place. Easy to use!
What do you dislike about the product?
Wish there were more content options for posting immediately.
What problems is the product solving and how is that benefiting you?
The number of reviews on yelp, google etc. were surprising and it's nice to be able to help those customers.
Easy Social Media/Reputation Management
What do you like best about the product?
The best feature by far on SOCi is the reputation management. I am immediately informed whenever anyone leaves a review on Facebook, Yelp, or Google My Business and can react immediately. This is especially useful for bad reviews, which require immediate response.
What do you dislike about the product?
I dislike that it's very difficult to get LinkedIn and GMB posts to work properly. I also really dislike that the library of articles isn't updated frequently.
What problems is the product solving and how is that benefiting you?
Scheduling social media posts has been a BIG asset. Boosting posts has been a strong benefit.
Empower Your Field Teams with Social Management
What do you like best about the product?
Social media management is difficult when you have multiple locations. SOCi makes that so much easier. I love how we can set up templates and assets for the remote location users to use.
What do you dislike about the product?
The system is not super intuitive and takes some training to get used to using and how things are organized. This isn't a huge deal, but it is also not a system that you can sign up for and start running the same day. SOCi does, however, have a good onboarding crew to help you get everything all set up.
What problems is the product solving and how is that benefiting you?
Getting remote workers to use the native Facebook app or website is like the wild west. They post all sorts of stuff and you have no control. But with SOCi, we are able to set up templates and approval workflows to make that so much easier for us.
Recommendations to others considering the product:
Consider making your own training as you roll this out to your various locations.
And use the custom fields in the location setup. These allow you to do really cool localizations of corporate-level posts that go out to multiple locations!
And use the custom fields in the location setup. These allow you to do really cool localizations of corporate-level posts that go out to multiple locations!
Social Media Scheduling + Posting Made Easy
What do you like best about the product?
SOCi is the best social posting tool for businesses with multiple locations. We were able to bring people in at the location level and let them create posts that we are able to review before scheduling. The boosting tool and review tracking is also a HUGE plus. Seriously one of the best tools out there if you have multiple locations trying to post on social media and you want to keep everything on brand!
What do you dislike about the product?
The only downside to SOCi is that the first time you log in can be a bit confusing, especially if you're onboarding locations in a virtual environment. You basically reset your password to get a login but you never get notified when your email address is added to the system so if your onboarding person doesn't show you how to log in, it's a very confusing process.
What problems is the product solving and how is that benefiting you?
We were able to allow locations create local content that boosted page engagement and reach for each of our different locations.
We love SOCi
What do you like best about the product?
SOCi has been a fantastic tool for our multi-location business. It allows us to keep all of our assets in one place, while still giving people at the locations freedom to manage their social media platforms. They consistently build out more tools to make the product even better. Recently, we were able to boost a post at all of our locations with just a click of a button.
What do you dislike about the product?
We wish there were more tools to support our specific industry.
What problems is the product solving and how is that benefiting you?
We solved the problem of trying to manage over 40 social accounts at just a corporate level. We were able to get our locations involved and that provided better content.
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