SOCi Platform
SOCi Inc.Reviews from AWS customer
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Efficient Multi-Account Management with Room for Improvement
What do you like best about the product?
I like SOCi because it allows me to manage about 60 accounts by posting multiple messages to multiple social media accounts all at once. I appreciate the ability to change special hours and post to multiple accounts, which has drastically reduced the time it takes for me to complete tasks. What used to take hours now takes minutes. I found it extremely valuable during instances like severe winter weather, as I was able to bulk edit the hours for locations in just about one minute.
What do you dislike about the product?
I find it frustrating that the Social Genius feature in SOCi creates a bunch of posts for approval, but there's no way to bulk delete them if they're wrong. I have to manually delete each post one by one, which is time-consuming. The initial setup was slow, taking about 6-8 weeks with a lot of meetings. While SOCi is mostly good, it can be difficult to use at times and requires expert-level operations.
What problems is the product solving and how is that benefiting you?
SOCi helps me manage about 60 accounts, posting multiple messages across them simultaneously. It allows me to change special hours quickly, turning tasks that once took hours into minutes. I can bulk edit locations in under a minute, streamlining time-sensitive updates.
Soci: User-Friendly on Desktop and App
What do you like best about the product?
Soci is very user friendly and we are able to use it via computer or app with ease.
What do you dislike about the product?
I currently have no dislikes as I mainly use it for work and it's been going well.
What problems is the product solving and how is that benefiting you?
Social Media is much easier to use via the soci then straight through facebook or google. It allows stream line platforms to post the same information instead of having to do individual posts. Allows me to review comments and reviews all from the platform.
Fantastic Partner
What do you like best about the product?
Ease of platform usage; reporting and automated reporting features.
What do you dislike about the product?
There aren't any items that I dislike that I can think of.
What problems is the product solving and how is that benefiting you?
SoCi has been a fantastic partner for our marketing efforts. Their platform makes it incredibly easy to manage local listings, monitor reviews, and publish content across multiple locations. The interface is intuitive, the reporting is clear, and their support team is responsive and genuinely helpful. If you’re managing multi-location marketing, SoCi delivers on what it promises.
Effortless Social Media Management, Simplifies Review Responses
What do you like best about the product?
I like how SOCi makes responding to bad reviews much simpler by generating my own response and giving multiple response options. It also makes posting across multiple social media platforms easier and more efficient. The initial setup was very easy for me and I haven't had any issues with SOCI so far.
What do you dislike about the product?
Nothing
What problems is the product solving and how is that benefiting you?
SOCi makes posting on multiple social media platforms easier and more efficient. It also simplifies responding to bad reviews with multiple response options.
New to the platform, but a solid tool for managing listings and online reputation.
What do you like best about the product?
We are relatively new with using the platform, but so far, the ease of access of all our listings and and management is convenient and easy to navigate.
What do you dislike about the product?
No feedback on dislikes at this time as we're still getting familiar with all the features.
What problems is the product solving and how is that benefiting you?
So far, I haven’t experienced any issues while using the platform. At this point, it’s been a great tool for managing our portfolio listings and handling reputation management.
Effortless Multi-Location Management with SOCi
What do you like best about the product?
I really like how SOCi makes my job much easier and saves me a ton of time, which is especially important when managing 137 locations. SOCi allows me to update things across all locations seamlessly and quickly at once, such as cover photos, posts on Instagram and Facebook, and responding to reviews. I appreciate how easy and straightforward it is to get to know the software. The initial setup was easy, and the software connects well with our social media accounts, Google, and Yelp.
What do you dislike about the product?
N/A
What problems is the product solving and how is that benefiting you?
SOCi allows me to post and update across all 137 gym locations quickly and seamlessly, saving me a ton of time. It makes managing content on Facebook, Instagram, and Google much easier, and helps me respond to reviews efficiently.
Helpful Platform for Posting for Everyone
What do you like best about the product?
The platform seems like it could be helpful for posting for all.
What do you dislike about the product?
The platform does not naturally look esthetically pleasing or user friendly.
What problems is the product solving and how is that benefiting you?
I believe team engagement may increase in social media
Straightforward and User-Friendly, But Limited vs. More Robust Automation Tools
What do you like best about the product?
SoCi is a straightforward and user-friendly platform for social media management. It doesn't take a lot of knowledge or training to use. It is nice that you can also manage Ads from the platform.
What do you dislike about the product?
Some of the functionality seems limited compared to more robust social automation platforms.
What problems is the product solving and how is that benefiting you?
SoCi is a one-stop shop for social media automation. It is supporting my business with automation for my different social media outlets, all in one place. It is keeping me from having to navigate to different social platforms and also allows for future scheduling and posting of social content and ads.
Great tool to help ease social media posting across multiple locations
What do you like best about the product?
I love that I can use AI to write my posts, it's been pretty easy to navigate and learn. I can see reports on how well my items are working. It's been fun.
What do you dislike about the product?
I don't like that when I schedule a post to a group - it doesn't show on the individual locations calendar.
I also don't like that I can't post to facebook groups from the business page.
I also don't like that I can't post to facebook groups from the business page.
What problems is the product solving and how is that benefiting you?
It's allowing me to post on my social media pages easily one post for all sites.
Convenience and Ease
What do you like best about the product?
The time it saves and the convenience when too busy
What do you dislike about the product?
Does not catch minor mistakes such as dates
What problems is the product solving and how is that benefiting you?
It takes away additional time used to post on social media, which I don't have.
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