SOCi Platform
SOCi Inc.Reviews from AWS customer
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The analytic features are good gauges, but it majorly restricts features and functions of social app
What do you like best about the product?
The AI rewrite for posts is an amazing feature. It does a great job. The calendar of scheduled posts is a nice layout to see everything in one spot. The analytics are good for gauging social media health and effectiveness, but not something I use often.
What do you dislike about the product?
It majorly restricts features and functions of facebook. Users are not able to post stories or make reels which help viewers see the user. Visually it's not as user friendly as the actual facebook app. These 2 things make it very frustrating. I've cut way back on social media use, since the company has mandated use of Soci
What problems is the product solving and how is that benefiting you?
At the higher level for posts going to all locations by the company, it may be helpful for my company. For myself directly and my location, it's not benefitting me
SOCI is a game changer
What do you like best about the product?
Clean interface, ability to post across multiple platforms, ability to schedule future posts, and monitor reviews helping me to respond more quickly.
What do you dislike about the product?
There are occasional delays in syncing with Facebook.
What problems is the product solving and how is that benefiting you?
centralized social media management and review responses and tracking
Very effective - Missing some features
What do you like best about the product?
I love that we are able to manage all of our social media accounts. It is easy to use and we are able to schedule out multiple posts so we are always posting something.
What do you dislike about the product?
I wish that we were able to navigate the other parts of our social accounts that are important to our business. For example we follow other businesses and tag them when we collaborate. We like to engage with other community pages and for those we have to leave soci and go into all of the specific platforms. I would love for truly everything to be managed in one place if that is even possible.
What problems is the product solving and how is that benefiting you?
We are able to see what is being posted and where through our national campaigns and then we can fill in the gaps with local content.
It’s an unbelievable platform that provides detailed data analytics in the blink of an eye!
What do you like best about the product?
I love its compatibility across all third party platforms. It collects and compares data from platforms such as UberEats, DoorDash, Google, & more.
What do you dislike about the product?
No complaints at the moment.
Would love to be able to respond to every review we receive but finding difficulty responded to the reviews left through customers who’ve order through our website.
Would love to be able to respond to every review we receive but finding difficulty responded to the reviews left through customers who’ve order through our website.
What problems is the product solving and how is that benefiting you?
It’s extremely user friendly & time efficient. Time is the highest commodity. It’s the one thing you can’t get back!
Overall a great platofrm
What do you like best about the product?
I’ve found SOCi to be a powerful tool for managing marketing across multiple locations. Its centralized platform makes social media scheduling, review monitoring, and listings management much easier, especially for keeping brand consistency while allowing local teams some control. The customer support and onboarding process have been helpful in getting started quickly.
What do you dislike about the product?
On the downside, the user interface can feel a bit clunky and takes some time to get used to. Reporting and customization options are somewhat limited, and the platform can occasionally be slow when handling large amounts of data. Pricing isn’t very transparent, which made budgeting a bit challenging. Overall, SOCi is a solid choice for businesses focused on multi-location marketing, but it might not be the best fit for smaller teams or those looking for a more intuitive experience.
What problems is the product solving and how is that benefiting you?
SOCi solves the challenge of managing marketing, reviews, and listings across multiple locations in one platform. This saves me time, ensures consistent branding, and helps respond quickly to customers. It also improves local search visibility, making marketing more efficient and effective.
User-Friendly & Creative
What do you like best about the product?
What I love most about Soci is how easy it is to implement and use regularly. I post frequently, and being able to share videos and pictures across multiple platforms at once saves me a lot of time. The integration process was seamless, and the built-in AI helps generate quick, creative titles for posts.
What do you dislike about the product?
Soci is super convenient for posting videos and photos. However, it’s a bit of a letdown that you can’t edit a post after it’s published. Adding that feature would make it even better.
What problems is the product solving and how is that benefiting you?
SOCi is solving the problem of time-consuming, repetitive posting across multiple social media platforms. Instead of logging into each platform and posting individually, I can create and schedule content from one place.
This saves me a lot of time and ensures consistency across channels. The AI support also helps me quickly come up with engaging titles and captions, making content creation faster and easier. Overall, it streamlines my workflow and helps me stay active on all platforms with less effort.
This saves me a lot of time and ensures consistency across channels. The AI support also helps me quickly come up with engaging titles and captions, making content creation faster and easier. Overall, it streamlines my workflow and helps me stay active on all platforms with less effort.
Good idea; could have better execution.
What do you like best about the product?
I like the ability to schedule posts ahead of time on multiple platforms at once. The ability to respond to reviews on multiple platforms is also helpful and takes down the amount of time needed for these tasks.
What do you dislike about the product?
There seem to be a lot of service disruptions in keeping accounts linked. We constantly have to reconnect accounts, and sometimes the post doesn't make it everywhere I tried to get it to. Also, the inability to add hash tags in an efficient manner makes for some extra time.
What problems is the product solving and how is that benefiting you?
Quickly posting to multiple platforms and responding to reviews.
SOCI is a good value platform to build out a companies presence on Google & Yelp
What do you like best about the product?
The daily dashboards offer my team the ability to quickly track and respond to negative reviews mentioned on Google & Yelp.
What do you dislike about the product?
The analytical review of my companies performance can be improved. In the past the meetings that should've been focused on company performance on those channels were more like sales pitches. Very limited understanding of how the current features improved the KPIs and more trying to upsell especially on their newer features like AI review response that have minimal impact on improving google ratings which are mostly driven by store operations performance.
What problems is the product solving and how is that benefiting you?
We are able to list our new store listings and track google and yelp ratings.
A very helpful platform.
What do you like best about the product?
Information is consolidated onto one platform.
What do you dislike about the product?
There's a little bit of a learning curve.
What problems is the product solving and how is that benefiting you?
Social media advertising and review management.
Great product & great support for a bulk reviews and listings solution!
What do you like best about the product?
SOCi helped us manage the scale of opening and responding to issues at scale for a brand with 30+ retail locations. We also had some issues with claiming and maintaining listings, and their partnerships have helped us when we were scratching our heads.
What do you dislike about the product?
The usability/experience of the platform isn't cutting edge, but it does its job.
What problems is the product solving and how is that benefiting you?
We have a lot of retail locations with a very regular flow of customers who love using reviews to show their appreciation or air their grievances. SOCi helps us handle the flow of information without feeling overwhelmed.
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