SOCi Platform
SOCi Inc.Reviews from AWS customer
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External reviews
3,730 reviews
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Great for Multi-Location Review Management and Reporting
What do you like best about the product?
What I like best about SOCi is how easy it is to use and how customizable the reports are. The reporting suite makes it simple to share clear, tailored data with both field and executive teams. I also love that I can respond to up to 30 reviews at once, and the customer service is always quick, helpful, and follows up.
What do you dislike about the product?
The main thing I dislike is that the AI-generated review responses don’t sound very natural. I wish the AI felt more human and personalized. It would also be great if it could better integrate context from previous reviews or brand preferences.
What problems is the product solving and how is that benefiting you?
SOCi helps streamline how we manage guest reviews and performance reporting across multiple locations. It saves time by allowing bulk review responses and makes it easy to share tailored reports with different teams. This helps us stay organized, respond quickly to feedback, and keep leadership informed.
Intuitive, thorough system for social media management!
What do you like best about the product?
SOCi has a great user interface making it easy to toggle between posts that have been created and see them in a day, week, or month view. Scheduling the times was easy, and updating text and images was easy. The system rarely failed to post an update but did send notifications if it did.
What do you dislike about the product?
The mobile app notifications were not the best, which could be because of the parent company who had set it up. Otherwise, everything was nice and easy to use.
What problems is the product solving and how is that benefiting you?
It provided a user-friendly platform to select posts from a series of ones that had been created and to get them scheduled and posted, and it made it easy to create and schedule my own posts.
Exceptional social media platform
What do you like best about the product?
It is fast, easy, and reliable. You can multi task in different social media platforms at once
What do you dislike about the product?
Nothing you cannot make this better for me at this time
What problems is the product solving and how is that benefiting you?
Helps me keep all my social media in one place
new user
What do you like best about the product?
It’s very user friendly and the tutorial helped a lot.
What do you dislike about the product?
Only issue I had was logging in but it got fixed quickly.
What problems is the product solving and how is that benefiting you?
Reaching our market
SOCI Review
What do you like best about the product?
Easy to use platform, left hand menu is good for quickly finding what you are looking for
What do you dislike about the product?
It would be nice if there was a feature to create and schedule your own content\posts. Perhaps this exists, but I cant figure out how to do it!
What problems is the product solving and how is that benefiting you?
Saves me time in not having to create and manage my social media content
Excellent Social Media Management platform
What do you like best about the product?
The platform offers an all-in-one approach to managing and executing a cohesive social media strategy, concurrently on all your SM presence. It has various plug ins for other SM platforms that are not available on other similar platforms. The software is user friendly and very intuitive. Your daily tasks of keeping up with your posts are all completed in less than 15 mins.
What do you dislike about the product?
There is no review management ability with this program. Unfortunately, this is a key component that is required to enhance your online presence credibility. It also needs an AI generator for content, both images and copy.
What problems is the product solving and how is that benefiting you?
Not having to go into each of my social media accounts and duplicate the effort of maintaining an online presence in the multi-channels of Social Media.
Ease of system
What do you like best about the product?
The functionality and ease of the platform. Easy to navigate and edit
What do you dislike about the product?
Like it all. Never had an issue. Highly recommend
What problems is the product solving and how is that benefiting you?
Setting and scheduling relevant posts and advertising campaigns.
Very easy to access and use
What do you like best about the product?
I like the fact we can post on multiple platforms at once for social media
What do you dislike about the product?
I don't dislike anything about soci, I think it's a great website/app.
What problems is the product solving and how is that benefiting you?
Won't let me post on TikTok for some reason, but overall it's a great thing to use.
Building community with Soci!
What do you like best about the product?
How easy it is to use, to plan ahead, to see engagement! There are so many features, like AI re-write and emojis!
What do you dislike about the product?
I wish we could upload REELS and delete posts. I wish it was a little easy to edit images before we post them!
What problems is the product solving and how is that benefiting you?
Its helping us manage our online presence, and reach a great audience, build a following, and build a community!
Soci has been a great platform for responding to reviews from guests.
What do you like best about the product?
I like being able to bulk respond to guests, I used to use platforms where this was not an option so this is super helpful.
What do you dislike about the product?
I wish there were better review reports but that more on us than Soci.
What problems is the product solving and how is that benefiting you?
Being able to respond to all guests in one place.
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