SOCi Platform
SOCi Inc.Reviews from AWS customer
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Easy to use platform
What do you like best about the product?
Its user friendly and all in one for so many features
What do you dislike about the product?
The workbook on the learner dashboard is not helpful, videos and visuals are plenty good
What problems is the product solving and how is that benefiting you?
Review responses, its helping with making those faster to reply to by having one platform and helping to streamline business branding across profiles
I have never understood fully how to use this so I just don’t touch it ever.
What do you like best about the product?
I don’t have to post to Facebook which is why I subscribe.
What do you dislike about the product?
There is no printed step by step instructions so I could really use it well. A 30 minute training session just doesn’t do it for me.
What problems is the product solving and how is that benefiting you?
SEO management keeps me in front of my competitors
Love the ease of having social media done for you
What do you like best about the product?
I like not having to create all of this social media content and it's great content that TLN does for us
What do you dislike about the product?
I still feel that with everyone getting the same posts at the same time, it's really driving my engagement down. None of my posts get a high reach at all. I would also prefer in the reels that we don't see people's faces otherwise it's obvious that its' not our own reels
What problems is the product solving and how is that benefiting you?
giving me time back to not have to create so much content
None specific
What do you like best about the product?
SOCI is doing the posting, whihc is nice so I don't have to.
What do you dislike about the product?
Generis posts about therapies and services I do not offer. I don't think it is $60 worth.
What problems is the product solving and how is that benefiting you?
Somone else is doing posting so that's nice.
Easy and efficient
What do you like best about the product?
I like that I can respond to reviews with an AI generated response effortlessly from the platform. It was very simple to link our Google Account and Social Media (Meta)
What do you dislike about the product?
Some of the responses get repetitive and/or don’t actually address accurately the review. It would be nice if the AI could bring in comments or sentiment
What problems is the product solving and how is that benefiting you?
Managing Google Reviews and Social Media inquiries/comments.
Makes me ACTUALLY post to social media
What do you like best about the product?
Scheduling posts has been incredibly helpful. I can't stand sites that are "clunky" and SoCi has taken steps to be incredibly user friendly. I appreciate the right side of the screen where you can see how your post will look on each platform as you are editing it. It has increased the amount I post on social media by quite a bit because I feel like I'm getting more "bang for my buck" by posting to all of my social media at once.
What do you dislike about the product?
This could be a user error, but I haven't been able to get it to work well with Canva. Clickable links have been very frustrating for me.
What problems is the product solving and how is that benefiting you?
My frequency in posting has been the main problem SoCi has solved by scheduling posts. I have noticed people say they found me on Facebook, or referred me from Facebook because I have more of a social media presence.
Great! Super easy to use and a good way to respond to your reviews.
What do you like best about the product?
Receiving the reviews in a timely manner and being able to respond. The generated responses also help!
What do you dislike about the product?
Not much. It's great! It helps me very much!
What problems is the product solving and how is that benefiting you?
I'm not sure what they're doing to solve any problems.
Admin Training
What do you like best about the product?
Marketing ideas/Number of features. Great customer support.
What do you dislike about the product?
Some of the navigation through the screens was cumbersome.
What problems is the product solving and how is that benefiting you?
Social media management and advertising is something that is now fun.
Very user friendly
What do you like best about the product?
The most helpful thing about SOCI for me is how user friendly it is. I have had to ask our marketing team to help once but after we got it up and going it has been so easy to use!
What do you dislike about the product?
I guess the only downside I can think of is that sometimes when you post something it may get double or triple posted.
What problems is the product solving and how is that benefiting you?
SOCI is streamlining how I am able to post for all of our stores vs having to go in and post for each individual store and individual platform.
Great Software
What do you like best about the product?
I found SOCI very easy to navigate and to post marketing posts. I like how it allows to post on multiple platforms.
What do you dislike about the product?
It would be nice to be able to click on a scheduled post and see how it would look like in the screen of the audience.
What problems is the product solving and how is that benefiting you?
SOCI is assisting us with our social media management tools. Helping us reach prospective residents further.
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