SOCi Platform
SOCi Inc.Reviews from AWS customer
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SOCi
What do you like best about the product?
Love the reporting feature available which allows for reputation too
What do you dislike about the product?
Social Media Schedueler - it's very common
What problems is the product solving and how is that benefiting you?
Managing listings from one place
Easy to manage all of our users!
What do you like best about the product?
It is super easy as an admin in SOCi to manage all of the users we have for each of our properties. We can pull reports to see if they are posting to social media regularly or how their Google reviews are being responded too.
What do you dislike about the product?
I wish it was easier to get more reviews through SOCi - it is a big ask that will likely not happen in our system to have users paste in all of the emails they'd like to ask for more reviews from regularly and impossible to do it automated at certain touchpoints.
What problems is the product solving and how is that benefiting you?
Response times, frequent social media posting
SOCi makes it easy to post as a franchise!
What do you like best about the product?
SOCi enabled our brand to allow franchise locations to post individually. This has helped us communicate to our community, rather than being grouped-in with the nation at-large. Now, we can tell the community about our outreach programs and what we do to support local schools and businesses.
What do you dislike about the product?
Sometimes the prohibited words list includes things that aren't actually inappropriate in context. For example, we cannot use the word "tart," but one of our flavor offerings during the summer was PopTart... it was almost impossible for us to post about that flavor.
What problems is the product solving and how is that benefiting you?
Before SOCi, we could not have individual franchise social medias. Now, we are able to post to our local communities!
Content is exciting to share.
What do you like best about the product?
The content is something clients are interested in.
What do you dislike about the product?
Still learning the in's and out's, so no comment.
What problems is the product solving and how is that benefiting you?
Staying in front of clients and sharing value.
It is a great service
What do you like best about the product?
It does all the work for you week after week
What do you dislike about the product?
There is nothing I dislike about SoCi! It is great!
What problems is the product solving and how is that benefiting you?
Increasing awarness on social media
Soci has been a game changer
What do you like best about the product?
Being able to have the social media content set up for weeks in advance. Also, it's so easy to use and scheduled.
What do you dislike about the product?
Only if I need to delete something is a little cumbersome because I haven't figured out how to delete in groups.
What problems is the product solving and how is that benefiting you?
Being able to set it and know it is constantly working to build solid new leads and clients for our team.
Best Software!
What do you like best about the product?
It is very easy to learn and use. I was able to sign in and start using it without even looking at the training. All of my questions have been answered in a timely manner. I go in every day because I can't wait to see my results.
What do you dislike about the product?
I wish I could automatically add my contact information at the bottom of all content. Not everyone is computer savvy & that would help those users also contact me.
What problems is the product solving and how is that benefiting you?
It is giving me time to put together travel without having to worry about getting content to my social media accounts.
Good product, company communication needs improvement
What do you like best about the product?
The platform does give an easy one-stop access to (most of) our review platforms for tracking, analysis and replying.
What do you dislike about the product?
paying for a product/service is a big ask of a customer. It's fine that you write it in your contracts that certain changes to your account will result in additional fees. I think that anytime fees are increasing or decreasing, this should still be communicated to the customer in real time as the changes are being requested/made. It is unreasonable to have a customer re-read their contract details everytime we are considering to make a change. The reminder is just good practice so the customer has the ability to review the actions they want to make fully informed, so they can decide to proceed or decline the changes.
What problems is the product solving and how is that benefiting you?
It's helping us be more proactive in replying to our reviews on multiple platforms moe easily as well as track our improvements in response timeliness.
Manages Multiple Accounts
What do you like best about the product?
Easy to manage multiple accounts with multiple users posting
What do you dislike about the product?
Would like the ability to share stories.
What problems is the product solving and how is that benefiting you?
Allowing us to monitor/approve posts for legal and compliance purposes
Streamlining social media activities
What do you like best about the product?
It is easier to maintain social media presence and track activities
What do you dislike about the product?
I would like it to be more user friendly
What problems is the product solving and how is that benefiting you?
Makes it easier for beginner users like me to keep up with our social media activities and metrics
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