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Good PhishER experience so far.
What do you like best about the product?
It is a place where the collection of reported emails goes for me to review, and KnowBe4 also evaluates the emails' risks. I like the clean and simple console that KnowBe4 provides for such a critical part of online safety.
What do you dislike about the product?
It was unclear to me how to address emails that my co-workers reported. I need to learn more about how PhishER works. I think a tutorial that walks you through how to address a reported email would be great.
What problems is the product solving and how is that benefiting you?
PhishER is helping me determine which reported emails are threats, which are safe, and which are just spam. KnowBe4's discernment saves me time and energy.
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Streamlining Incident Response: A Review of PhishER
What do you like best about the product?
Incident Prioritization and Tagging:
PhishER excels in helping incident response teams prioritize and categorize phishing threats. By assigning customizable tags to incidents, security personnel can easily classify and track cases based on severity, type, or any other relevant criteria. This feature aids in efficient incident triage, ensuring that urgent cases receive immediate attention while less critical issues are appropriately addressed in due course.
PhishER excels in helping incident response teams prioritize and categorize phishing threats. By assigning customizable tags to incidents, security personnel can easily classify and track cases based on severity, type, or any other relevant criteria. This feature aids in efficient incident triage, ensuring that urgent cases receive immediate attention while less critical issues are appropriately addressed in due course.
What do you dislike about the product?
Nothing at all, the product works as expected and I cannot see a reason to not have it.
What problems is the product solving and how is that benefiting you?
Automated Email Analysis:
One of the standout features of PhishER is its ability to automate email analysis. The platform leverages advanced algorithms and machine learning techniques to analyze incoming emails, swiftly identifying potential phishing threats. This automation significantly reduces the time and effort required to sift through vast emails, allowing security teams to focus on critical incidents promptly.
One of the standout features of PhishER is its ability to automate email analysis. The platform leverages advanced algorithms and machine learning techniques to analyze incoming emails, swiftly identifying potential phishing threats. This automation significantly reduces the time and effort required to sift through vast emails, allowing security teams to focus on critical incidents promptly.
Overall a great product
What do you like best about the product?
PhishER is great for teaching employees the basic safety principles when it comes to cyber security. Utilizing this also allowed us to be able to renew our cybersecurity insurance, which was great! There is a nice variety of content.
What do you dislike about the product?
The biggest downside to PhishER is mainly just that it can be difficult to get staff to follow through with utilizing it. Some of the trainings can seem a bit basic for more advanced folks. It would be nice to have a quiz at the beginning that if people can pass the test, they do not need to watch all the videos in that particular training. Some individuals will need that basic level training, but many will not.
What problems is the product solving and how is that benefiting you?
Allowing us to maintain our cybersecurity insurance while also preventing cyber-attacks or hacking. It allows us to report suspicious emails with the click of a button vs. people forwarding questionable emails and further exposing other employees to risks.
PhishER and Phish Alert Button in Outlook
What do you like best about the product?
Automatically analyzing each reported email is a great feature. This helps keep the company safe by automatically having email threats Phish RIP. Phish RIP will then automatically pull those email threats out of other mailboxes before those users can click on them.
What do you dislike about the product?
It is a little tricky to get set up and to get it functioning in an automated way. I do not have time to look at each manually reported email, so automation is critical. That setup and configuration are not super straightforward.
What problems is the product solving and how is that benefiting you?
it is pulling the reported threat email out of user's inbox and keeping the company safe.
PhishER filters the spam from actual threats for you, allowing you to do your job much easier.
What do you like best about the product?
In combination with the Phish Alert Button is allows us to get notified when a problem email comes in and automatically parses the rest of the emails so that we can focus on the areas that need attention.
What do you dislike about the product?
Honestly, the entire application is useful. Using the emails you recieve and turning them into phishing emails to further test your organization is a great tool. Maybe a way to automatically block problem emails would be great so that we can just go and review it at a later time.
What problems is the product solving and how is that benefiting you?
Automating the reporting process allowing me to focus on actual problems and the rest of my job duties. Also it helps take real world phishing emails that we recieve and use them for further training opportunities.
Great tool to help with analytics of phishing attacks
What do you like best about the product?
Separate pane of glass for reporting and analytics. A separate tool from phishing campaigns allows a better management and ability to delegate the responsibility.
What do you dislike about the product?
Nothing really major I would say one thing to improve about phisher is more prominent way to describe importance of the email used for phishing reporting . Also instructions for different email solution on how to create email aliases.
What problems is the product solving and how is that benefiting you?
Phishing campaign analysis . quick reaction to non simulated phishing attacks. Ability to generate and provide reports to leadership is a veryt important feature to justify the spend and clarify the value for the c-suite.
Helpful and easy to use
What do you like best about the product?
I really love PhishER. We use it in conjunction with the phish alert add on for Outlook. It is extremely user friendly and provides great insight into reported emails. It saves so much time. I also created actions so I can automate user notifications and file reported emails by category which is very helpful in audits and reviews
What do you dislike about the product?
I would like the ability to do some additional reporting on the actions I created. I do have reports now that shoe me the info I need, but having to ability to filter my reports a little more based on the actions/tags I created would be helpful in the future
What problems is the product solving and how is that benefiting you?
I am a department of one so anything I can use to help save time is crucial and PhishER really does this for me. I also need easy to understand exec summaries for committee meetings and the dashboard is perfect for that.
Easy to Use
What do you like best about the product?
The dashboard is very easy to use. Reporting is clear and gives us a good idea of the risky things being sent to our company. It also helps us know what to train users on because we get to see what they report that they shouldn't have reported.
What do you dislike about the product?
It's unclear what happens after we mark something as a threat or clean. Does our system get smarter and know to block messages similar to those we mark as a threat? Do emails we mark as clean get sent back to the person who marked them by mistake? We're not really sure what the purpose of this section is.
What problems is the product solving and how is that benefiting you?
It's an easy to use system that allows us to see current threats at a quick glance and how often they're coming through. It's also showing us who is paying attention.
PhishER KnowBe4 Review
What do you like best about the product?
It blocks routine emails that i have rules setup for.
What do you dislike about the product?
Still a lot of manual intervention on emails that users submit, but we have only been using it for about 3 months, so still building up the rulesets.
What problems is the product solving and how is that benefiting you?
Users are helping to block many unwanted emails.
Keeping your data safe
What do you like best about the product?
Once setup it is running almost on auto pilot
What do you dislike about the product?
Sometimes it is doing such a good job I have gotten multiple calls from my team to know if and why they are getting some of these email. Nothing you can do here
What problems is the product solving and how is that benefiting you?
We are going through a SOC audit and feel it has helped in our efforts
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