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Great security awareness and phishing prevention platform
What do you like best about the product?
The platform is very easy to use. Setup took about 30min with a rep and have not had to think about it since then
What do you dislike about the product?
No complaints, the platform works as intended and the support team is helpful if issues do arise
What problems is the product solving and how is that benefiting you?
It helps us tighten our email security policy and gives better visibility into threats across the organization
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PhisER gives me visibility and saves me precious time!!!
What do you like best about the product?
The automated email response and quick action buttons save time in the day-to-day spam reporting. The PhishRIP option gives me a level of comfort, knowing that when an issue is detected, I can RIP it out of play for our users. PhisER is my new best friend.
What do you dislike about the product?
PhishER is my new best friend and I do not have any dislikes.
What problems is the product solving and how is that benefiting you?
PhishER is solving time management in reporting, investigating and mitigating spam mail. It is keeping our organization safe and making us more effective. It is easy to use and provides excellent insight.
There is a lot here so take your time
What do you like best about the product?
The PhishER interface allows you to see all the report and allows you to automate how it will be handled.
What do you dislike about the product?
There is a lot there and the automated process seems to take forever and sometimes doesn't seem to finish classifications.
What problems is the product solving and how is that benefiting you?
PhishER is allowing my team to report all possible phish emails and giving me a dashboard so I can address it, with a bunch of automation to minimize my timesink.
Easy way to track emails in our organization
What do you like best about the product?
It uses a clean interface and the necessary details are displayed in an intuitive way (such as email headers, links, attachments)
What do you dislike about the product?
Out-of-the-box rules work well, but can be limiting. Would be great to use a building-block type of rule creater so knowing yara rules wasn't necessary.
What problems is the product solving and how is that benefiting you?
Gives us insight into the types of suspicious emails we are getting in the organization and allows us to identify, investigate, and proactively block the threat. Before PhishER we didn't have a reliable way for users to report suspicious emails.
Great support and trainers
What do you like best about the product?
Staff like the PhishAlert button
Questions are always answered quickly by Knowbe4
Questions are always answered quickly by Knowbe4
What do you dislike about the product?
Every feature I have used works well. I need more training on how to handle emails that the system couldn't automatically process
What problems is the product solving and how is that benefiting you?
Deals with most emails that staff report as suspicious
Great software to work with
What do you like best about the product?
The ability to push out the PAB and review emails that the employees, our first line of defense, report as suspicious.
What do you dislike about the product?
The PAB will sometimes not work every time, or we will receive duplicate emails.
What problems is the product solving and how is that benefiting you?
It is solving emails getting through our email filtering and benefits the company because it allows the administrative team to be see the problems and remove them from the environment.
Easy setup, Great Support, training for the staff is easy, nice and documented, automatically.
What do you like best about the product?
The automatic enrollment in staff training, and the constant testing to be sure everyone understands how not to become a victim of Phishing attacks.
What do you dislike about the product?
It's one more system to manage users as staff changes, but the trade off is well worth it.
What problems is the product solving and how is that benefiting you?
Training our staff to identify bogus email that they should not respond to. Also overall security of information on the net.
phishER great tool for checking through emails
What do you like best about the product?
I like the fact I can see the original email. up until this point we were utilizing google admin for virus and phishing checks, but we coulnt review, we would just receive notice something was found
What do you dislike about the product?
not so much anything of phishER, as much as going through checking email as it is getting people to stop reporting phishing AND spam.
What problems is the product solving and how is that benefiting you?
being able to check through reported and found emails, being able to repourpose them for later phishing tests
Overall a decent system!
What do you like best about the product?
I love the fact that it can take (based on confidence levels you set) automatically take actions to submitted emails. I looked yesterday and found a dozen auto-handled emails where users had marked things as spam, and it checked, found them clean and safe, and sent them back with a note that explained the returned phish alert. Very handy time-saver.
What do you dislike about the product?
It is a tad confusing to use at times, especially around configuring the auto-actions. There is a lot of time spent going back and forth with the documentation as to how to set up the remediation - all things that a setup wizard should/would take care of, but it is left to you to discover it all by trial and error.
What problems is the product solving and how is that benefiting you?
False-flag phishes - we spend less time reviewing user-submitted emails for things like messages from email lists they specifically signed up for, alerts from internal systems, etc. PhishER can auto-remediate these with pretty darn good accuracy.
Security Awareness without the Hassle
What do you like best about the product?
Most tools that are as versatile and adaptable as PhishER are much more complicated to use. The interface and options in the PhishER dashboard are so well explained and designed that the learning curve is not steep at all.
What do you dislike about the product?
Once you set up rules and actions in PhishER, it's a set-it-and-forget-it type of system. The only reason to log back in is to review questionable communications and flag/ban them as needed.
What problems is the product solving and how is that benefiting you?
PhishER takes most of the guesswork out of the equation when addressing phishing attacks, allowing us to focus on the most severe or questionable attacks rather than the obvious ones.
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