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Requires a lot of work upfront - but worth it
What do you like best about the product?
The rules are a lot more simple now to create and tag emails so that the system can automatically make decisions. Once certain keywords or mail aliases are marked as spam or threat, the system does a good job at performing actions triggered by those tags. The emails can be configured to reply to the reporter and can trigger based on variables.
What do you dislike about the product?
The biggest downside for PhishER is that the tool is being developed for cloud-based mail and less for on-premise mail services. Some businesses choose to be on premise for various reasons and finding tools that cater to those businesses seems to be on a decline. I would very much appreciate useful tools such as PhishRIP were available for on-premise mail services but more specifically, exchange.
What problems is the product solving and how is that benefiting you?
Before PhishER, we would have employees deal with individual emails which would take a lot of time. Now we spend less time going through individual emails and the end user is receiving feedback as we're tagging the emails coming in.
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It's pretty good. Not too bulky. Fairly easy to use.
What do you like best about the product?
The learning curve is not too steep. The integration of the funtions is integrated.
What do you dislike about the product?
It would be nice to proactively indicated potential phishing emails.
What problems is the product solving and how is that benefiting you?
We are getting fewer calls to our help desk. Also, it is nice to test users' acumen by sending bogus phishing emails.
VEry good
What do you like best about the product?
Templates, options, choices for training and reporting
What do you dislike about the product?
N/A, it worked veyr well from an admin and recipient
What problems is the product solving and how is that benefiting you?
Reporting and educating end users
PhishER has helped us keep mailboxes clean with very good results.
What do you like best about the product?
- Ability to query inboxes to identify possible contamination and get a birds-eye view of how a situation could impact the organization.
- Training modules keep users engaged with traceability
- Training is also a huge bonus when getting the complete package
- Training modules keep users engaged with traceability
- Training is also a huge bonus when getting the complete package
What do you dislike about the product?
The initial configuration and querying can be a bit cumbersome, but manageable.
What problems is the product solving and how is that benefiting you?
Allows us to have user-reported Phishing or SPAM ability to remove email for review and ultimately either remove or approve on end users mailboxes.
Very valuable product!
What do you like best about the product?
Great user interface. Easy to use and able to see a lot of information in one place.
What do you dislike about the product?
Would like to see a little more automation.
What problems is the product solving and how is that benefiting you?
You get all the information about the email that is being reported in one place.
Fantastic triage and automation platform
What do you like best about the product?
WIth PhishML, PhishRIP and a little tuning, it's possible to get a fairly robust inspection and full-tenant mitigation/quarantine done with zero touch.
What do you dislike about the product?
Wish there was more automation and rules available OOB, documentation leaves a bit to be desired.
What problems is the product solving and how is that benefiting you?
PhishER has allowed us to create a fantastic funnel for all suspect email reporting, and the automations save our staff a lot of time, and ensure quick mitigation.
PhishER is a fantastic way to maintain security in your org!
What do you like best about the product?
I love how easy it is to use and how efficient it is to help keep our users safe and educated especially in the ever-increasing world of cybersecurity risks and attacks!
What do you dislike about the product?
There isn't really anything I'd say I dislike about this product.I appreciate how easy it is to use and functionality.
What problems is the product solving and how is that benefiting you?
We love PhishER because its a very easy way to receive reports from our users instead of having to pour through our old ticketing system to find priority issues that should be handled immediately instead of finding them later on when time is always of the importance in these cases.
PhishER is a great tool and timesaver. Great ROI
What do you like best about the product?
Organizations are highly vulnerable to cyber-attacks and phishing these days. Many of these attacks originate with a simple email. PhishER by KnowBe4 combines AI and human intelligence to identify and automatically remove malicious emails in real-time. Our end-users report suspicious emails with the click of a button in MS Outlook. This creates a ticket for the IT administrators to follow up and remove similar emails from all the mailboxes with a single click. A great time saver. Any false positives can be reversed and moved back to the mailbox with the same simplicity. The training materials are excellent and customizable to our needs. The web interface is easy to navigate and integrated with the SSO and MFA.
What do you dislike about the product?
The overall rate of false positives is understandable but still exists. More features are being added to the platform and continued user training is still a requirement to be 100% successful to thwart all attacks.
What problems is the product solving and how is that benefiting you?
Primarily, this tool is a great time saver to identify and report phishing. Users are more open to reporting suspicious emails from the mail client (Outlook) rather than deleting them or creating a separate ticket for the IT administrators. The training material is excellent, customizable, and relevant. What we most like is the phishing test tool to train and identify questionable emails. Periodic testing is used to gauge the effectiveness of training programs that are designed to help employees spot phishing or suspicious emails and handle them appropriately.
Recommendations to others considering the product:
Understand your needs. Spend time to evaluate similar products and compare features. User education is an extremely important part of security training, so review training materials.
PhishER Recommended
What do you like best about the product?
PhishER has provided us with the ability to quickly perform an analysis on the phishing email that the end-user has submitted through their Knowbe4 Phish button in Outlook. I also like the integration it has with Virustotal to perform URL and Attachment scans. Its PhishML component within ER provides additional insight by rating the email based on 3 categories: Clean, Spam, and Threat.
What do you dislike about the product?
I don't really have any dislikes of the tool that I can see at the moment.
What problems is the product solving and how is that benefiting you?
The tool is allowing us to respond to reported Phish email in a much quicker fashion. We use to do all this manually using various tools to validate whether an email is a phish or not.
Recommendations to others considering the product:
A great product I would recommend to speed up your phishing analysis.
Excellent phishing remediation and email review platform!
What do you like best about the product?
PhishER allows users to send the full raw email. SecOps can review the full header and email content. PhisherEr does virus scanning on attachments and links. PhishER can be upgraded to use PhishRIP and PhishFLIP which is a very powerful remediation of malicious phishing emails
What do you dislike about the product?
The setup of connecting PhishER to your email provider can be complicated. Implementing the Phish Alert Button is limited and difficult. Rules and actions take time to correctly set up and work.
What problems is the product solving and how is that benefiting you?
PhishER provides SecOps with the real-time ability to view and respond to phishing emails. Addressing phishing emails significantly increases your security posture and addresses the social engineering risk that is prevelent.
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