PhishER Plus
KnowBe4, Inc.Reviews from AWS customer
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Very handy for email threat management
What do you like best about the product?
It's super easy to go in and find messages in user boxes, then act on them as necessary.
What do you dislike about the product?
It can be a little hard to figure out what the buttons all mean/do and how they interact. Perhaps more tips scattered throughout the UI would help.
What problems is the product solving and how is that benefiting you?
When a threat comes in, we can very quickly view it and decide on a course of action. Delete or quarantine with just a few clicks in all user mailboxes. Big time saver over the native O365 method for removing messages.
Great Tool
What do you like best about the product?
Being aware of employee habits and typical attacks has been invaluable. I can track who is taking advantage and who I need to speak to. It also keeps me up to date on the newest types of attacks, alongside newsletters from knowbe4 itself. On a couple of occasions, I have recieved newsletters from knowbe4 warning of a new type of attack only to start getting PhishER alerts about them hours later. It allows me a chance to send out an email to all staff warning about the attack in plain english they can follow.
What do you dislike about the product?
VirusTotal. I have found it to be nearly useless. The only site it consistently generates a result for is gmail.com. Files that are *.pdf.html (which are exceedingly common) it generates absolutely no warning on, and other links always show zero results also. I end up only having my own judgement to base my judgements on. Which is fine for me, but I don't think its a good resource for those who might be more reliant on tools like it to base their decisions on. My impression is that those customers are the target of the company more than myself, so I think that might be a big point to reevaluate. Unfortunately I don't know what a good solution may be, but it clearly needs to be reevaluated.
What problems is the product solving and how is that benefiting you?
I have seen benefit mostly as already described above, but the existence of the PAB and its link to PhishER has empowered so many of my employees to send me emails they just don't feel comfortable about. Prior to it, they had to call me and have me come see them, or they would send me an email. I often got statements like "I didn't want to bother you, but..." and I don't anymore. I just get an alert, and I handle it.
Timesaver and easy to use
What do you like best about the product?
Users find it easy to submit suspect email to PhishER. We allow automation rules to run and then with a single click set the final status, and reply to the user.
What do you dislike about the product?
Tricky getting the VirusTotal plugin to work as expected every time, but I suspect this is a VT issue and not PhishER.
What problems is the product solving and how is that benefiting you?
Reporting of suspect emails is way up, but our time invested is lower.
Very Useful, For Larger Organizations
What do you like best about the product?
The best feature is being able to auto-respond to employees about certain types of emails reported.
What do you dislike about the product?
The current rules for taking action are YARA based and can sometimes be cumbersome to keep up to date, and to filter exactly what you're hoping for. The preview feature to the rules to see what would be impacted was a nice touch though.
What problems is the product solving and how is that benefiting you?
Biggest benefit is "training" the end users on what constitutes a legitimate risk vs. general business spam. Auto-responding to internal communications that people report is a wonderful way to teach them to read the email they should actually be reading.
Best way to help users combat phishing and spam emails
What do you like best about the product?
I like that I am getting feedback from my users about what they are getting while being empowered to quickly act on those emails in an impactful way.
What do you dislike about the product?
I really wish there could be some advanced way to incorporate PhishER with M365 and Exchange so we could quickly start blocking bad actors.
What problems is the product solving and how is that benefiting you?
I no longer spend time researching emails that people report to me. PhishER evaluates the emails for me and give me good data to act on. There is automated action you can set in PhishER to help automate some of the responses, so that makes the chore even more streamlined.
Great product!
What do you like best about the product?
I really like the outlook integration experience. Was easy to get up and running and users are excited about it.
What do you dislike about the product?
I'm not sure if I could've easily set it up without the help of my CSM. With that said, my CSM had me up and running in a matter of minutes.
What problems is the product solving and how is that benefiting you?
Helping to identify potentially malicious emails with a simple 1 click integration for end users to report with.
All trainings have been great! Learning while being entertained!
What do you like best about the product?
The upsides of using PhishER are that you learn while you are being entertained, which is great!! The teachings are relevant and meaningful!
What do you dislike about the product?
There is not really anything that I dislike about PhishER. I've tried to think of things but cannot.
What problems is the product solving and how is that benefiting you?
PhishER helps me solve relevant and real threats to our business.
PHishER is a great product.
What do you like best about the product?
I like the automated triage that helps prioritize risky emails, the threat intel that helps us confirm if something is malicious, and the ability to group similar phishing emails so we can clean them up faster across the company.
What do you dislike about the product?
I’d like to see the automation and similar message detection become more consistent. Sometimes it misses emails that are clearly part of the same campaign and needs manual tuning. It would also be nice to have a bit more flexibility and visibility when building and troubleshooting automation workflows.
What problems is the product solving and how is that benefiting you?
It solves the problem that many people get duplicate emails in their inboxes. By one reporting it, we can remove it from all user's accounts, saving others time, and not having to figure out if it's a Phishing email.
Extremely Effective Anti-Phish Platform
What do you like best about the product?
The ease of an employee being able to report a suspected phishing attempt, how the program categorizes spam and phishing emails, and the ability to turn a phish email into a test.
What do you dislike about the product?
Honestly, I haven't found anything yet that I don't like!
What problems is the product solving and how is that benefiting you?
It's helping our organization create a very effective Human Firewall. By running monthly phishing tests, being mindful of phish emails is kept at the forefront of employees minds.
Great Product to Ensure
What do you like best about the product?
PhishER is an excellent tool for companies to protect themselves from phishing attacks. It effectively filters out malicious emails and alerts users to potential threats, allowing us to respond quickly. The interface is user-friendly and easy to navigate, and the reporting features provide valuable insights into the system's effectiveness.
What do you dislike about the product?
My feedback is about the lack of features in the discussion tab. It would be nice to have a back-and-forth discussion with the end users to understand better why they report specific emails. It also would be a great feature to help end users gain more detailed knowledge.
What problems is the product solving and how is that benefiting you?
PhishER has helped make reporting suspicious emails easy for our end users. Its main benefit is doing a job that would take two or three people easily managed by one.
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