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Excellent Application for Security Management and Training
What do you like best about the product?
PhishER is an extremely useful tool for our overall cybersecurity defence in our organization. The button is very easy to use from an end-user perspective and allows a simple, yet effective way to report spam and malicious emails to IT. It has the added bonus of allowing users to "play their part" in ensuring the safety of our organization. Further, the integrations with PhishRIP and PhishFlip allow our IT administrators the ability to easily examine, quarantine, and remediate issues raised through PhishER.
What do you dislike about the product?
From an administrator's end, there can be improvements on the organization and review of reported spam/malicious emails. The application has a lot of options for automating reviews, however, it does require some trial and error on setting up the rules.
What problems is the product solving and how is that benefiting you?
Our organization wanted to streamline the reporting of SPAM and malicious emails in a way that would not burden our IT administrator, or, make the process too onerous on the end-user. PhishER addressed both issues for us. Further, it continues to provide a central plank in our awareness training by allowing internal campaigns linked to training materials. Implementing the application has helped us triage and remediate risks and has raised our security and awareness training to a higher level for all members of our organization.
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User overuse tool
What do you like best about the product?
That it allows users a place to have email checked by submitting it
What do you dislike about the product?
End users tend to overuse the product causing extra work for IT staff
What problems is the product solving and how is that benefiting you?
Makes users think before clicking on an email.
Recommendations to others considering the product:
Plan your implementation and ensure users are trained properly
Hands down what we need
What do you like best about the product?
MS 365 integration with email analysis and reporting is a substantial benefit. The user interface is very professional and responsive. The support we receive from KnowBe4 is unmatched. Their self-service knowledge base actively tracks support issues and offers suggestions. Support agents follow up to make sure all our problems are resolved (mostly just going up the learning curve).
What do you dislike about the product?
I haven't run into any significant downsides yet, other than going up the learning curve, as I mentioned. That's not a problem, though, just the inevitable consequence of a robust system with many options. One feature I'd like to see in the future, though, is an enhanced version of their Phish Alert Button that reports incidents to Microsoft natively.
What problems is the product solving and how is that benefiting you?
Significant phishing attacks were leaking through our Exchange protections, which we've reduced considerably. The PhishER Dashboard and Inbox, in particular, have provided an excellent resource for admins to access reported phishing attacks and take action quickly.
Recommendations to others considering the product:
Outstanding capabilities and customer support
Add another layer of defense to catch phishing e-mail
What do you like best about the product?
PhishER can automatically determine if an e-mail submitted by a user, via the Phish Alert Button, is phishing threat.
What do you dislike about the product?
If PhishER cannot automatically determine if an e-mail submitted by a user is a phishing threat, then the administrator needs to manually determine if it s a threat.
What problems is the product solving and how is that benefiting you?
PhishER, in conjunction with the Phish Alert Button, allows users to flag potential phishing e-mail that an organization's spam filters fail to catch. Once an e-mail is determined to be a genuine phish, then PhishER can pull the same e-mail received by other users from their respective inboxes and quarantine the message.
Recommendations to others considering the product:
Experiment with all the settings and ask your KnowBe4 rep a lot of questions. They are very knowledgeable about their products, and technical support is very good.
Very good experience overall
What do you like best about the product?
The interface is straightforward to use, and to perform an Action makes it fast and easy. Also to show it to my college was very easy to show and to perform. Everything as smooth
What do you dislike about the product?
I didn't think about features that I dislike, unfortunately. I didn't get a chance to see if there was a Dark theme or not but it would be great to have this little feature
What problems is the product solving and how is that benefiting you?
Time-saving. We are currently using a competitor and the tool is just a headache. Every time I get a ticket open and I have to login ... let's say the experience isn't great.
Perfect Training Solution for Organizations
What do you like best about the product?
PhishER is amazing with integrating into the Training Platform. I love the PAB and getting end users to report and being to remediate safely right from there.
What do you dislike about the product?
Get support for using this product. The issue isn't an issue with PhishER but getting people to use it.
What problems is the product solving and how is that benefiting you?
We are closing our Social Engineer Gaps that have been prevalent in most educational environments. I want to use this as a proof of concept for other institutions to follow along with Cisco Amp+Cisco Umbrella+GoGuardian as an all in one security suite for school districts.
Phishing review
What do you like best about the product?
It is helping raise user awareness on the vulnerabilities we face.
What do you dislike about the product?
need to be able to spoof email like it would happen in real world.
What problems is the product solving and how is that benefiting you?
Identify those that need more specific training to raise their awareness of what to watch for.
PhishER is a wonderful tool for reporting phishing and integrating with various platforms.
What do you like best about the product?
PhishER has a beautiful dashboard with the option to search, find reported messages by priority, category, and a summary of messages. Either issue are manually resolved or automatically resolved. We get to setup rules and action configurations.
What do you dislike about the product?
PhishML is a little tricky for me to decipher and find out how it works. Priorities are not user adjustable and always have to be system-dependent. Tuning anti-phishing protection is time taking and tricky.
What problems is the product solving and how is that benefiting you?
We have our end-users report phishing emails through PhishER platform, and doing that ingrains the concepts learned in the training campaigns for phishing. This raises awareness in general among the workforce.
PhishER review
What do you like best about the product?
the auto features of the email spam. The release feature
What do you dislike about the product?
That the product doesnt integrate with Mimecast to auto block threats
What problems is the product solving and how is that benefiting you?
a lot of user cant tell what spam is so they use Phisher and if it wasnt a bad email it will get release to them
Automate security processes reducing IT staff time
What do you like best about the product?
I found that this tool allows our IT team to focus on manual responsibilities while automating processes to protect staff.
What do you dislike about the product?
We could never find the perfect blend of settings to automate the entire process effectively.
What problems is the product solving and how is that benefiting you?
We have immediately reduced response time to threats by automating processes.
Recommendations to others considering the product:
Great tool to automate processes!
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