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Great defensive solution for reported phishing
What do you like best about the product?
The ability to update block lists and process reported phishing emails.
What do you dislike about the product?
Cumbersome management console and does not allow phishRip on unreported email.
What problems is the product solving and how is that benefiting you?
Reported phished emails are quickly removed from organization email with phishRip. PhishER also provides reported phish analysis. The proactive advantage of dynamically updating block lists is very helpful in protecting our staff.
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Set it and forget it (kinda)
What do you like best about the product?
Having a small IT team, PhishER has saved a TON of time automatically screening our reported emails. Having the ability to set rules and automations, it allows us to focus on the day-to-day operations.
What do you dislike about the product?
I really don't have anything I dislike about phishER
What problems is the product solving and how is that benefiting you?
Allowing my team to focus on the larger picture rather than phishing. We don't have a dedicated security team.
Phishing and training
What do you like best about the product?
End user support. When getting feedback from users, they enjoy the interface
What do you dislike about the product?
When not syncing with AD, the auto updating of end users is difficult
What problems is the product solving and how is that benefiting you?
Automatic training for those that fail the phish and the expansive library for providing additional training
Great bang for your buck
What do you like best about the product?
Location is great and beautiful, very informative
What do you dislike about the product?
Would like early check in’s for registration. Maybe do a early registration the night before conference
What problems is the product solving and how is that benefiting you?
Automating the phishing and reporting process and utilizing AI for more accurate and timely implementation
Our company has been using KnowBe4 for a long time now.
What do you like best about the product?
Have the ability to sort and organize our email.
What do you dislike about the product?
It will repeat/convert the exact same email - multiple times. Creating duplicates and redundancy.
What problems is the product solving and how is that benefiting you?
Organization is the key to finding the answers quickly.
Great product. Aid’s in getting staff to engage and become part of the solution.
What do you like best about the product?
Create’s a security culture that allows users to become part of the solution
What do you dislike about the product?
Having to purchase Phisher+ to unlock additional functionality.
What problems is the product solving and how is that benefiting you?
User engagement.
After using the system for a year it works most of the time but has false positives.
What do you like best about the product?
It automates our analysis of phish alerted emails and frees up the helpdesk to focus on more important tasks. It's great for quickly responding to the user especially if they reported spam or a clean email. Not so much for threats though. There are false positives.
What do you dislike about the product?
The false positives on threat emails and how it quickly purges or "phish rips" them from everyone's email is both a blessing and a curse. If it gets it right it's great. In our experience about 20% of the time it misclassifies a safe email as a threat and then purges it from the whole company. Then the helpdesk has to go in and undo everything. It's a lot of extra work.
What problems is the product solving and how is that benefiting you?
It solves the analysis of phish alerted emails and does a great job identifying spam, and clean emails. It does okay identifying threats. It's a little too aggressive at times marking emails as threats that are not. It is very very difficult to white list safe senders. It is complicated to setup the response rules to email the user and then notify the helpdesk.
PhishER
What do you like best about the product?
Determining if an email is safe or not can be difficult these days. The PhishER takes the burned off my employees and allows them to submit messages and get a near real-time response.
What do you dislike about the product?
The AI engine at times can erroneously grade a message incorrectly. That said have seen this significantly improve over the past 30-60days. Please keep up the enhancements!
What problems is the product solving and how is that benefiting you?
Before we had the PhishER users had to submit support tickets to determine if a message was safe as a result, we would get 30+ tickets a day.
Single Pane of Glass for Review and Mitigation
What do you like best about the product?
The ability to review critical information, including VirusTotal results, Mail Header, etc. in a single interface is crucial to be able to respond. Having all the important information and tools in place is fantastic! The user interface makes it easy to use and navigate. KnowBe4 support is there to help implement and integrate seamlessly. I use this tool daily and it is a critical part of our Security and Response Stack.
What do you dislike about the product?
I do wish it would group together the same email reported by many users to reduce clicks and administrative time.
What problems is the product solving and how is that benefiting you?
Central reporting repository and we can use the data to see
I have been very impressed with PhishER. The PhishER button comes in very handy.
What do you like best about the product?
Staff are more aware of Phishy emails sent out by bad actors.
What do you dislike about the product?
I would like to see an email come back to me when I sent one to the Phisher Button, that it has come back clean, spam or a threat.
What problems is the product solving and how is that benefiting you?
I would like to know how it can help us solve problems
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