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Phisher Alert Review
What do you like best about the product?
The fact that if I click the Phish Alert button, it takes the suspicious email out of my mailbox and sends it to security.
What do you dislike about the product?
I really don't have any dislikes. It is a small button in the ribbon that you don't even notice until you need it.
What problems is the product solving and how is that benefiting you?
Having Phisher has made out users more aware of what they are clicking on. It has made people think before they click. We are currently installing it on Office 365 instead of on prem so I am not sure if the buttons will change,
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Easy to install and turn up
What do you like best about the product?
This was a very simple implementation - very intuitive steps to follow and great help from tech support. It is obvious that they have gone thru their software from an end user perspective and have worked hard to make sure that most questions and issues are already forseen and anticipated.
What do you dislike about the product?
We recently ran thru the first phishing campaign to establish our baseline, and while I liked the campaign in general, it seemed like so many dropped in the first few days; it was evident to the user community that something was going on...so maybe that could be done a little bit better. That seems quite nit-picking, but it reflects that I have found very little that I dislike about the product.
What problems is the product solving and how is that benefiting you?
The primary problem we are solving is to establish metrics that are measurable and reportable. We have done security-based training in the past, but determining baselines and getting a report out on that is excellent. And being able to repeat these actions later and compare the percentages will be excellent measurements of our staff and their behavior.
PhishAlert greatly reduced our "Phish-Prone" percentage!
What do you like best about the product?
In just a little over a year, our "Phish-Prone" percentage went from 83% down to 16% and is still declining. The KnowBe4 PhishAlert button makes it so easy to report a suspicious email that our users are less inclined to click on it. Instead, they can report it via the PhishAlert button and receive quick updates regarding the status of the email; whether it was deemed harmful (and not returned to the user) or not (and returned to the user).
What do you dislike about the product?
I haven't found anything yet to dislike about the PhishER button!
What problems is the product solving and how is that benefiting you?
We are cutting down on phishing link clicks, and our test phishing emails show users are paying closer attention to the links they click on.
Recommendations to others considering the product:
Great company; great product!!
Useful Identification and Dismissal of Threats, Provides great insights into organizational health
What do you like best about the product?
I like the reports Generated and the capabilities to mark as reviewed. Having the ability to keep emails marked as dangerous and not by the AI is useful. Using the tool provides great insight into the organization's health, and whether or not the PhishER button is something users are taking advantage of.
What do you dislike about the product?
I wish there was a more easily accessible way to view the reports from the PhishER, and I wish it was integrated with GRC Tool from KB4. By integrating PhishER and Phishing Simulation reports into GRC, would help to lower organizational risk as correlated to a security framework and the control requirements.
What problems is the product solving and how is that benefiting you?
We have realized that user accounts often receive similar phishing emails, and PhishER helps mark dangerous emails from safe or simple spam. By allowing us access to user accounts, we can mitigate threats before they occur by removing similar emails from other user inboxes.
Solid Product, smart and works effectively
What do you like best about the product?
The ease of using PhishER. It very easy to integrate with KB4 and works perfectly with Office 365.
What do you dislike about the product?
I would like the user interface to be a bit more modern and seamless. At times it feels a bit cluttered and clunky.
What problems is the product solving and how is that benefiting you?
The problem it solves is using AI to intake and handle mass user-reported emails. When emails inevitably come through the spam filter, it allows the end-user to act proactively and submit the suspicious email for review.
Recommendations to others considering the product:
Try it out! It's easy to implement, so give it a trial and see for yourself.
training review
What do you like best about the product?
customization and notifications that are sent
What do you dislike about the product?
I don't dislike anything in particular to report.
What problems is the product solving and how is that benefiting you?
It prevents user attacks and provides data and notifications of occurrences.
Great Tool to report Phishing
What do you like best about the product?
It's fully integrated with outlook (desktop and mobile) and webmail. Easy to use. Great reports
What do you dislike about the product?
It doesn't work with generic accounts, It works only with personal accounts
What problems is the product solving and how is that benefiting you?
Users didn't report phishing emails because it was a manual procedure, now its just a click away.
An Essential Cornerstone for any Company
What do you like best about the product?
The PhishER platform was incredibly easy to set up and link into our Google instance. Once you get email notifications and rules configured the platform simply runs in the background and makes IT life much easier.
What do you dislike about the product?
There is a clunky SAML login when using Google as an authoritative source; but that is it.
What problems is the product solving and how is that benefiting you?
The company I work for tripled in size throughout the pandemic. With the increased employee count and amount of emails coming in every day, it was easy for the small IT Department to become overwhelmed chasing down spam and phishing emails. With PhishER's automated rules and ML backbone, we can quickly mitigate risk while improving department efficiencies.
Recommendations to others considering the product:
I would recommend implementing this platform as soon as possible. The amount of time we have saved as a department, and the amount of money saved by allowing us to use our limited resources in a better manner make it worth it.
PhishER
What do you like best about the product?
PhishER is a complimentary tool for the KnowBe4 security awareness platform. As an administrator, the software is easy to configure and the staff at KnowBe4 is always avaialble and willing to assist with any questions. The training is easy for end users to use and navigate and is affordable even for small to medium sized business. New content is added frequently and is relevent to current issues. I highly recommend KnowBe4 and PhishER products to replace or compliment a company's security awareness program.
What do you dislike about the product?
No downsides to the software or issues that we have identified.
What problems is the product solving and how is that benefiting you?
Preventing unwanted clicks from phishing emails and educating users.
PhishER is one of the best ways to stay safe and educate yourself
What do you like best about the product?
I like the various phishing emails that are sent out throughout the course of your subscription that make you think whether or not clicking a link is the best option for the situation at hand. I also love the tracking feature, so I will be able to educate other office members on the importance of thinking before clicking
What do you dislike about the product?
There is not much that I would improve on the program.
What problems is the product solving and how is that benefiting you?
I have realized that a lot more of our staff are aware of clicking links and sharing passwords since they are now trained to look over who is the sender and receiver, what type of file is being sent, and what the content of the message is asking for. I had gotten some pretty authentic-looking emails before but was able to catch a fishy-looking email based on the return email domain before I reacted to the message.
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