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Phish ER Review
What do you like best about the product?
The support and dedicated reps assigned to your account are fantastic from starting it up to periodically reviewing our account and helping us set up new features. The support is fantastic. There is a lot to set up at first to get this working smoothly but once set up it is very easy to maintain and make changes. Phish ER is a great product.
What do you dislike about the product?
The back-end can be kind of tricky to set up. There are a lot of rules and templates that need to be created. Phish ER can take a little while to get used to how it all works. Although basic out-of-the-box set up can get you started quickly, there is a lot of fine-tuning you can do to make it work well for you and make most things automated.
What problems is the product solving and how is that benefiting you?
Pish Alert combined with the PhishER solution, has enabled us to turn our users into human firewalls. When users receive a suspicious email, they report it using the Phish Alert Report button. The PhishER solution will perform an immediate analysis and classify the reported email as clean, spam/marketing, or threat. These classifications are configurable. When an email is classified as a threat, our help desk team receives an alert. When we see a flood of alerts, this indicates there is a high likelihood one or more of our users will fall victim. We can then review the threat in the PhishER platform and determine the next steps based on our incident response plan. We use PhishRIP to move the threat from users' inboxes. With Phish Alert, we relied on our users to report suspicious emails and qualified staff to analyze each email and give back 'clean/legit' emails.
Recommendations to others considering the product:
The go-to product for security awareness as well as mitigating email threats!
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KnowBe4's PhishER streamlines phishing email monitoring and remediation
What do you like best about the product?
Ease of end-user functionality with the Phish Alert button, this helps our end-users report suspicious emails with ease. The platform compiles multiple tasks when remediating phishing emails into one dashboard, this saves our IT staff time processing and remediating phishing emails. The PhishRIP feature saves time and resources with its ease of use as well. I save so much time utilizing the PhishER console! The metrics presented at the initial login dashboard are helpful to keep an overall view on reported emails, and help track trends in these emails. The integration with Virus Totoal has been extremely helpful as well. I always like to add that KnowBe4's support team goes above and beyond!
What do you dislike about the product?
My only dislike is that sometimes I'm unable to use PhishRIP due to the missing matching criteria successfully, otherwise this is an amazing product!
What problems is the product solving and how is that benefiting you?
We're saving time with the Phish Alert Button; this minimizes incoming calls to our help desk and automates the Phish reporting process. Reviewing the alerted emails is easier when we have them all in one place. It's improved our end-user report rates and increased the overall cybersecurity awareness throughout our organization. We've also saved time when we can use the PhishRIP tool and automatically quarantine multiple instances of the same phishing email.
Recommendations to others considering the product:
If you need better time management when remediating phishing emails or need to implement some way for users to report suspicious emails, I couldn't recommend PhishER more. The account managers are a delight, and the support team is always accommodating if and when I need assistance with the product, which is rare. I highly recommend trying PhishER!
The leader in anti phishing and awareness training
What do you like best about the product?
The ability to create test phishing emails to your user base. You can allso pull templates from the community of varying degress of difficulty.
What do you dislike about the product?
I wish we could select only one criteria for Phish RIP
What problems is the product solving and how is that benefiting you?
My main problem was users were clicking on links in suspicious emails and some users were even worse entering in information. Phish ER has helped to mitigate this problem by sending out test emails.
Recommendations to others considering the product:
If you're putting together a security awareness program, I can't recommend Know Be 4 Phish ER enough.
Great tool for email triage!
What do you like best about the product?
PhishER makes it simple for users to report emails in a way that we can focus our resources on the top risks and automatically filter out the noise. The feedback we get directly supports our efforts on security awareness.
What do you dislike about the product?
There is not a lot to dislike about PhishER. Configuring the rules could be made a little more intuitive. More inputs to train the Machine Learning module would be nice.
What problems is the product solving and how is that benefiting you?
We are realizing that the volume of suspicious email is much larger than we anticipated. And we are able to provide positive reinforcement on security awareness training by providing responses to users after they report an email.
Another great addition to KnowBe4 Platform
What do you like best about the product?
As always easy to deploy and quick results once we got it deployed.
What do you dislike about the product?
Scary how much valuable input we are getting back from the system that we did not know before.
What problems is the product solving and how is that benefiting you?
Giving time back to our helpdesk technicians and better prioritization of malicious threats that hit our network.
Useful tool that help to analyze attacks over emails
What do you like best about the product?
Very easy to use. Intuitive interface. Everything can be sorted and automated
What do you dislike about the product?
A few pre-built templates that could be very useful.
What problems is the product solving and how is that benefiting you?
Allows reviewing reported emails. Check and analyze links and allowed to build a proper strategy on protection and on users training
Great tool and complete solution
What do you like best about the product?
I like the single inbox interface for reviewing the submitted messages. The phish alert is easy to install.
What do you dislike about the product?
Wish there was a phish alert button for outlook for Mac OS.
What problems is the product solving and how is that benefiting you?
Cutting down in attempts while expanding end user awareness.
Recommendations to others considering the product:
Confirm your needs and you should benefit from product offerings.
Great front line security!
What do you like best about the product?
Easy to use and set up. Help and support is also great!
What do you dislike about the product?
Cost is a bit much for smaller businesses.
What problems is the product solving and how is that benefiting you?
Help with managing and maintaining phishing attempts.
Solid phishing review platform - room for growth
What do you like best about the product?
Really great platform for all of the basics needed to review reported phishing emails. It's super easy and intuitive to start using right away. The addition of PhishRIP and machine learning algorithms has greatly improved it from its earlier iterations, allowing for more automation and orchestration, which saves us time. The actions and rules are pretty solid. Overall, very good if you're just starting out on the phishing email review path.
What do you dislike about the product?
Still no full-featured API, which is a bummer. I'm on the Beta program for the webhook feature, which is a nice addition, but still not a fully fledged API which would really help our overall incident orchestration and automation use cases. Really looking forward to when the API is released. There are other features that could be improved: reporting (I'd like to see more granular reporting capabilities), more intuitive search, some improved regex capabilities for rules, and better note taking features (still not searchable or editable).
What problems is the product solving and how is that benefiting you?
Having a central platform for phishing report analysis is a great benefit, especially if you're going from just receiving a bunch or reported emails in a group mailbox. It really helps with metrics, standardizing procedures, automating some of the enrichment, allowing for searchability and adding metadata. Has many neat features which have saved us time and improved our visibility.
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