PhishER Plus
KnowBe4, Inc.Reviews from AWS customer
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Level Up Security Posture with KnowBe4
What do you like best about the product?
KnowBe4 is crucial in training and testing our users for phishing and cyber security concerns. Our users are engaged with the platform and view it as something more social and game-like than a dry required training. KnowBe4 has fostered a culture of healthy paranoia and good-hearted shaming among users. PhishER provides the additional layer of being able to investigate and automate the messages users are reporting with the skills they have learned.
The automation for how reported messages are handled, including the ability to scan with VirusTotal and PhishRip messages allows a faster and more in-depth response than trying to keep up with checking messages manually.
We appreciate the ease of setup and integration with Microsoft platforms. Customer support, product feedback, beta testing, and account representative checking in have all been phenomenal.
The automation for how reported messages are handled, including the ability to scan with VirusTotal and PhishRip messages allows a faster and more in-depth response than trying to keep up with checking messages manually.
We appreciate the ease of setup and integration with Microsoft platforms. Customer support, product feedback, beta testing, and account representative checking in have all been phenomenal.
What do you dislike about the product?
The downside is that users can become slightly over-aggressive in reporting messages as phishing. From a security perspective, it is probably better to err on the side of caution, but from an IT perspective, it can create more work to restore legitimate messages that are needed.
What problems is the product solving and how is that benefiting you?
PhishER provides options to automatically scanning and processing messages reported as phishing.
Great tool that allows for easy implementation and automation
What do you like best about the product?
I enjoy the ease of use and how I can automate the investigation and response.
What do you dislike about the product?
PhishER integration with Google could improve.
What problems is the product solving and how is that benefiting you?
KnowBe4 PhishER allows us to automate email investigation and quickly remove phishing.
Very useful. The automatic replies saves us tons of time responding to phish alerted emails
What do you like best about the product?
The auto template response and Phish rip capabilities are very useful
What do you dislike about the product?
The reporting could use some tweaks. it is hard to weed out the stuff you don't want reported
What problems is the product solving and how is that benefiting you?
analysing and responding teh potential phishing emails
PhishER ... What every organization needs
What do you like best about the product?
PhishER has done a fantastc job categorizing emails for our organization.
An email considered to be " clean " is sent right back to the user after inspection.
The most important piece to PhishER for our organization is the PhishRIP feature.
Any email considered to be a threat is then ripped from all user mailboxes within the organiation.
This allows the end user to play a role in cyber security becoming a valueable asset as well.
An email considered to be " clean " is sent right back to the user after inspection.
The most important piece to PhishER for our organization is the PhishRIP feature.
Any email considered to be a threat is then ripped from all user mailboxes within the organiation.
This allows the end user to play a role in cyber security becoming a valueable asset as well.
What do you dislike about the product?
Honestly I'm not sure that I have a downside.
I would like to see further improvement on emals categorzied as " unnkown"
As of now any email categorized as unknown we leave for admin review and notify a member of the IT team.
I would like to see further improvement on emals categorzied as " unnkown"
As of now any email categorized as unknown we leave for admin review and notify a member of the IT team.
What problems is the product solving and how is that benefiting you?
The Phish ER AI decision making as helped to free up a ton of time from our IT Team.
PhishER has taken the number of emails that our team has to manually interact witth and cut it down to a 1/8th of the volume.
PhishER has taken the number of emails that our team has to manually interact witth and cut it down to a 1/8th of the volume.
PHISHER Streamlined our review process of phish email.
What do you like best about the product?
PhishER has streamlined the process of reviewing and remediating suspicious emails. Its automation features significantly reduce the time our organization spends on manually reviewing hundreds of emails, allowing us to focus on more critical tasks. This efficiency not only enhances our productivity but also strengthens our overall cybersecurity posture.
What do you dislike about the product?
Configuration is not as intuitive I would like.
What problems is the product solving and how is that benefiting you?
PhishER has significantly enhanced our cybersecurity efforts by implementing robust security controls that effectively reduce our attack surface. By automatically removing malicious emails, PhishER minimizes the risk of our users interacting with harmful content, such as clicking on malicious links. This proactive approach not only protects our users but also strengthens our overall security posture.
Office Manager/IT Coordinator
What do you like best about the product?
catch and reporting of dangerous emails quickly
What do you dislike about the product?
not everyone in the company usues it or takes the time to install
What problems is the product solving and how is that benefiting you?
reporting lets us know who needs more training to help keep systems safe
KnowBe4 PhishER a powerful tool to streamline phishing email management through automations.
What do you like best about the product?
PhishER "Automation" of handling of reported phishing emails significantly reducing the maul workload. User Friendly interface for both end users and administrators.
What do you dislike about the product?
Initial setup anc be challenging and time consuming. False postives are an occasinal issue where legitimate emails are flagged as threasts but aren't. Reporting is lack luster and could use some improvements.
What problems is the product solving and how is that benefiting you?
Response time, manual workload and user training.
Amazing Tool, Set It and Forget It
What do you like best about the product?
As a small org with a tiny IT department I appreciate having a tool that is largely hands off after set up. As with almost any IT initiave, we have some users that have really embraced using the alert button and others that just don't. The backend setup for the emaol button was very straightforward.
What do you dislike about the product?
Without assistance in the set up, the learning curve for setting up the rules could be intimidating. Having said that, our customer service rep helped us set up the rules.
What problems is the product solving and how is that benefiting you?
Rather than our old system of having users forward potentially harmful emails to IT for evaluation, the PhishER system does this for us. That saves us time and allows us to allocate resources elsewhere.
Best tool I used to fight with suspicious emails
What do you like best about the product?
The flexibility to create rules and powerful fuctions to identity threat. Once you created all rules and actions, you can completely rely on it.
What do you dislike about the product?
There is learning curve to learn how to use PhishER properly. You also need to learn Yara rule editor to create proper Yara rules.
What problems is the product solving and how is that benefiting you?
It automatically caterized 90% suspicious emails and took proper actions on them without human intervention. Our support just needs to work on 10% users reported emails.
Great timesaver for our SOC team
What do you like best about the product?
Easy for our users to submit emails that they are unsure about.
Rapid feedback to users about the determination of their submission.
Works on many clients. Good Integration with Outlook and Entra ID.
Saves our SOC team hours per week from investigating potential phishing emails.
Helps our security team to close out cases in a timely way.
PhishRip is great at removing confirmed phishing emails from other users who may have received it. Limiting the potential damage.
Rapid feedback to users about the determination of their submission.
Works on many clients. Good Integration with Outlook and Entra ID.
Saves our SOC team hours per week from investigating potential phishing emails.
Helps our security team to close out cases in a timely way.
PhishRip is great at removing confirmed phishing emails from other users who may have received it. Limiting the potential damage.
What do you dislike about the product?
It was challenging to setup and required a KnowBe4 TAM. Our team felt like they didn't understand it enough to make adjustments or troubleshoot once setup and required a follow up engagement.
SOC team would like a more intuitive experience when manual determinations need to be made on a submission.
SOC team would like a more intuitive experience when manual determinations need to be made on a submission.
What problems is the product solving and how is that benefiting you?
Saves time for security team so they can focus on higher impact events. Provides end users on any device with a simple method for reporting suspicious emails.
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