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Big time saver!
What do you like best about the product?
PhishER allows users a consistent way to report potential phishing emails that would normally be submitted to IT individually for analysis. The ability to establish rules that will automatically disposition and respond to users has saved a significant amount of time in reviewing reported emails.
What do you dislike about the product?
Determing the rules and thresholds to set is not easy. There dos not appear to be benchmarks against what others may be setting as their thresholds.
What problems is the product solving and how is that benefiting you?
PhishER is freeing up limited resources by not having to review every email reported and manually respond to the reporter. Approximately 60% of emails received are automatically reviewed and dispositioned by the tool.
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Pull the trigger, this training platform is incredible.
What do you like best about the product?
Using templates based on whatever threats your organization is currently getting is genius. Once set up PhishER is automatic, let's your users know if an email they reported is clean. Also users getting emails once they report a threat avoids emails to IT asking "Is this safe to open?" this is worth every cent. Integration was easy, this is something that will be used every day, no regrets in getting this at all.
What do you dislike about the product?
None that I can think of. Support is quick to answer if any questions should come up.
What problems is the product solving and how is that benefiting you?
Automatic emails that get sent to the users that report the phishing emails are amazing to have. Being able to glance at the dashboard and see all the information you need is a benefit.
Additional peace of mind with PhishER
What do you like best about the product?
Once properly set up, it is a one-click step for reporting phishing emails. After the email is confirmed to contain a threat, the program will go back and check all the organization's emails to proactively remove the threat before it can be delivered. Less work, less stress.
What do you dislike about the product?
Setup is complicated and confusing. If you aren't using the admin portal regularly, it is easy to forget where to find menus/actions. Would love a more user-friendly interface.
Thankfully, the company and customer support are highly trained and I would rate them as a "10+". They walk you through the initial setup and are extremely responsive to phone calls and emails.
Thankfully, the company and customer support are highly trained and I would rate them as a "10+". They walk you through the initial setup and are extremely responsive to phone calls and emails.
What problems is the product solving and how is that benefiting you?
Less time for a one to send emails warning of "bad emails", hoping staff will read the notifications; or replying "is this really from you?".
An Efficiency Tool
What do you like best about the product?
Users that report emails with PhishER reduce emails / tickets to the helpdesk regarding spam and potentially malicous emails. The amount of features it provides the IT department is a great addition to any security awareness training platform.
What do you dislike about the product?
I guess the only downside would be that you cannot check rigth from KnowBe4 you have to go to a separate location / page for PhishER. It would be quicker if it was just a tab in the Knowbe4 platform.
What problems is the product solving and how is that benefiting you?
This reduces time spend on customer interactions for spam and potentially malicous emails. We have reduced the amount of tickets for this subject for the helpdesk and compiled all reports in one place. Providing reporting and data we can present to upper management.
lightweight and simple tool
What do you like best about the product?
Provides a global view of emails using a simple UI. A lot less clunky than Microsoft tools.
What do you dislike about the product?
No major complaints so farm we've yet to encounter significant problems.
What problems is the product solving and how is that benefiting you?
Provide quick visibility to potential email threads.
PhishER revolutionised our ability to monitor, respond to and resolve phishing emails
What do you like best about the product?
Automated Actions allow for routine tasks on reported emails, such as replying to the reporter and notifying the ticketing system, to be executed quickly and efficiently.
What do you dislike about the product?
It can be expensive if you have a large organisation.
What problems is the product solving and how is that benefiting you?
We were being swamped with phishing emails, and users reporting them by forwarding them to our helpdesk staff - further spreading the risk.
PhishER serves as a sinlgle platform that allows us to securely receive, action and respond to reported emails all with a full audit trail.
PhishER serves as a sinlgle platform that allows us to securely receive, action and respond to reported emails all with a full audit trail.
Simple to onboard and covers the general need for awareness training and more
What do you like best about the product?
The huge library of prepared content along with the ASAP guide to assist with the onboarding of the product got us up and running really quickly. Our customer success manager was always there to support with the onboarding and progression of our training campaigns.
What do you dislike about the product?
The PhishER component seems a little excessive for our needs as we already have other filtering tools within Office 365. However, it does help to keep track of what our users want to report, allowing us to keep track of familiarity with phishing and spam mails.
What problems is the product solving and how is that benefiting you?
Understanding user awareness and tracking the occasional phishing mail that might make it past our other controls and removing them from other users' mailboxes before they are opened.
Very useful product
What do you like best about the product?
It is a good tool if any company intend to improve the security posture
What do you dislike about the product?
So far no issue. In any implementation, we need to integrate with other security tools
What problems is the product solving and how is that benefiting you?
To have a good visibility of the security posture for the whole company.
A useful tool
What do you like best about the product?
Integration with KnowBe4's security awareness product and the Phish Alert button
Easy to follow documenation
Can run actions to delete emails from other mailboxes in org
Tags are useful to mark emails
Easy to navigate platform
Integration with Virus Total and other security products
Easy to follow documenation
Can run actions to delete emails from other mailboxes in org
Tags are useful to mark emails
Easy to navigate platform
Integration with Virus Total and other security products
What do you dislike about the product?
Language in the platform is difficult to understand unless you are familiar - eg Rooms and PhishRIP
Only shows the emails that have been reported via the PAB, can't search for other emails
Only shows the emails that have been reported via the PAB, can't search for other emails
What problems is the product solving and how is that benefiting you?
Allowing users to easily report emails from any device, making it easy for us to action and respond to them
PhishER usage in order to filter unwanted emails.
What do you like best about the product?
I like the capabilities of the product in terms of how it filters the e-mails and correctly categorizes the unwanted ones. Also, the user interface is very easy to use and it offers all the neccesary features like also sending custom emails to users.
What do you dislike about the product?
There are times when the AI algorithms miss some of the unwanted e-mails but overall those cases are very rare.
What problems is the product solving and how is that benefiting you?
It helps us filter unwanted e-mails. When it comes to investigations it gathers all the relevant information of the e-mails and let us easily look over them. Also, it is very helpful when it comes to the customization of the responses which are being sent to the users.
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