We use SmartComm from 2 different products of the same vendor and generally like it.
What do you like best about the product?
It has a lot of very powerful features, very robust change management and the XML input structure is flexible and logical.
What do you dislike about the product?
The versioning process has tripped us up some--but most of that has been resolved as we've understood the product better.
What problems is the product solving and how is that benefiting you?
Communicating with customers. Currenly only paper, future will use e-mail
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