What do you like best about the product?

The ease of finding images that we have uploaded.

What do you dislike about the product?

When opening another person's files, you have to click on every bubble to relink.

What problems is the product solving and how is that benefiting you?

Canto solves our problem of managing all our images.

What do you like best about the product?

I like the tagging feature and ability to share content out to clients without them having full access to our account and they can share with attendees that have been at an event.

What do you dislike about the product?

There are certainly glitches and the system can be a bit slow and rudimentary. For example within an album trying to create a new section and having the images show up in a section below but the title not appearing after several reattempts to log in. Another issue is when faced is when using the mobile upload function it takes an extensive amount of time even if you are on a strong wifi network. Sometimes it crashes and you have to start over on the upload.

What problems is the product solving and how is that benefiting you?

Canto's platform has created a space for our company to focus organizing all media across all our different events which has been very helpful.

What do you like best about the product?

The comprehensive search and filter features are probably my favorite thing about Canto. It is so easy to find exactly what I'm looking for, and I haven't found this in any other asset management software so far.

What do you dislike about the product?

There is nothing I dislike about Canto so far, but I have only been using it for a few short months. I am hopeful this will still be the case once I've used it for longer!

The only thing I would say is that the person who trained our team to use Canto didn't seem extremely well informed on all the features Canto had to offer. She did not have answers to a lot of our questions and just said that she would get back to us later.

What problems is the product solving and how is that benefiting you?

We did not previously have a good system for storing and organizing photos which made searching for them that much more difficult. Canto makes it so much easier to not only keep everything in one place, but also find photos in a snap. Another issue Canto is solving for us is allowing us to have more control over which photos can be distributed for use by individuals outside of the MarCom office.

What do you like best about the product?

It's a great DAM tool wiht alot of features that can save an organization the headache of misplacing digital assets.

What do you dislike about the product?

Because it has so many features it can be overwhelming and time consuming to enact proper DAM protocols. It is not the most user friendly or intuitive platform and a lot of folks in my organization prefer to ask me to to upload or organize assets instead of trying to learn it.

What problems is the product solving and how is that benefiting you?

It's one place where we keep all our digital assets. Wokring in conservation you deal with a lot of contracts, images and videos, and Canto offers a place to keep track of everything and organize it.

What do you like best about the product?

Canto is an excellent digital asset management (DAM) platform. This is our first DAM, so shifting our processes, developing best practices, and training was a significant lift at the start. Our implementation manager at Canto, Meghan, was knowledgeable, thoughtful, and patient as we moved through the setup and training. She took the time to answer questions, offer resources, and got answers when we had unique requests.

The platform itself is easy to use, straightforward, and offers a lot of customization for us. Canto also provides a plug-in to InDesign (Canto Connect), which was a key factor in deciding to go with Canto. While we considered other DAM options, Canto had the most approachable way to integrate images from the DAM to projects and maintain the integrity of the files and the security of copyright agreements.

What do you dislike about the product?

There are some limitations in the backend file structure or metadata when loading to the system, however, the Canto team is nimble and R&D listens to customer comments and works on improvements. Otherwise, no major issues at this point.

What problems is the product solving and how is that benefiting you?

Canto provides greater security with copyrights, maintaining file integrity, and transparency surrounding file ownership and use. Canto also makes searching for images across our many offices and services easy with metadata and AI search capabilities. Facial recognition is incredible and it's only going to improve over time. Canto offers us a better way to find the right images for our projects more efficiently and accurately.

What do you like best about the product?

The initial sales demo and calls were informative, providing clear answers to our questions.

What do you dislike about the product?

As an organization, we made the decision to purchase this subscription under very specific terms, including a delayed implementation start date of January 2024. However, we were pressured by the sales team to sign the agreement before the end of November 2023 due to pricing constraints that would not extend into December.

Despite our clear timeline, an unexpected staff transition in December left us unable to begin implementation as planned. We reached out that same month to request a deferment, knowing that we would not be able to proceed for the first eight months of 2024. That request was ignored until we followed up again in January, at which point we were informed that no adjustments could be made due to the signed contract. Additionally, the original sales representative had left the company, leaving us with no point of contact who had been involved in our initial discussions. This response made it clear that our business was not valued and that there was little regard for building a trusted relationship with us as a new customer.

Despite numerous emails throughout the year, we finally met with an account representative on December 13, who assured us they would explore potential solutions. However, despite multiple prior outreach attempts—starting with an initial email in September—there was no follow-up after that meeting. The only communication we received was an invoice for payment. Even after reiterating that we were still awaiting a resolution, the only response came from the accounts payable department.

Now, after eight weeks of silence, we have finally received a follow-up, only to be offered a mere six-month extension—despite having already paid for an entire year of service that we have been unable to use and demanding another year of payment with no clear path of onboarding or implementation. This offer does not acknowledge the challenges we faced, the lack of communication, or the fact that we have been trying to resolve this issue for months.

We are extremely disappointed by this experience. The lack of responsiveness, inflexible policies, and disregard for customer needs reflect poorly on the company’s commitment to service and support. We had hoped to establish a productive, long-term relationship, but this experience has left us questioning whether this is a company that truly prioritizes its customers.

What problems is the product solving and how is that benefiting you?

None at this time. We can't even onboard.

What do you like best about the product?

It has great tools to search for assets, download and manage the galleries. The search tool is quite good.

What do you dislike about the product?

The experience of uploading assets has issues. The suggestions for TAGS is too aggresive, and the suggestion should not take precedent, especially if it does not start with the same spelling as what was typed.
For example the tag FISH, and the suggestion is ICE FISHING, and we have to redo the process several times to ensure the correct tag is entered.
Pressing enter after adding a TAG, makes the cursor dissaperar and the user has to select the input bar again for every tag. Best practice is that Enter selects the tag and keeps the curson on the same dialogue box so a new TAG can be added.
The Chat bubble is very annoying, it covers the Download Button when the Download window is opened.
When I create a single download preset for a Portal, and no other alternatives existe, Do we really need to go through all the selection process? Can it go straight to download with the preset, just like it does when you download the original?

When sharing a URL to a folder from the main library, with a user who is only in a portal but has access to the same folder I'm sharing, it's a very convoluted process to go to the portal that that user has, and share that URL.
Is there a way to share a URL that will open that folder to all of those who have access? It becomes very tedious to go to different portals, select the URL and share each URL with the different users when working with users who are using different portals.

What problems is the product solving and how is that benefiting you?

Sharing assets with staff members, and external partners as well as media outlets

What do you like best about the product?

I like that I am able to receive artwork in various ways, either by direct link or by searching for the artwork.

What do you dislike about the product?

Sometimes when I search for the artwork that is there I can't find it, but I think that is less the fault of Canto and more on the people who are uploading the artwork.

What problems is the product solving and how is that benefiting you?

Transfering files from one person to another without having to use a service with tons of limitations.

What do you like best about the product?

Easy to configure custom fields, Easy to configure asset structure

What do you dislike about the product?

Lack of search capabilities, Lacking permissions customization

What problems is the product solving and how is that benefiting you?

Easier asset storage and organization, leading to more efficient asset retreival.

What do you like best about the product?

I like that it's very customizable with lots of eco-systems to help streamline and group work or departments to ensure everyone is getting access to the assets they need. The integration was so seamless and since the look and feel is similar to Google drive it was easy to implement and use. The customer support is very quick and helpful. Since switching to Canto we had an increase in platform use and reduced the amount of assets that were lost in our 'asset graveyard'. I use this took in our marketing department every day!

What do you dislike about the product?

I wish you could group assets together in the same sizes instead of having them upload as separate assets but the in-tool resize and crop feature is top notch!

What problems is the product solving and how is that benefiting you?

We create so much content across all departments that it can be difficult to disseminate information to everyone in a timely and easy to use way. Canto solves this problem because it allows us to manage asset use case, contracts and approvals in a timely fashion to ensure everyone who needs access to assets can get it without running into typical pitfalls that include assets with outdated products or expired talent contracts.