Camunda

What do you like best about the product?

Continue improving of the product,innovation,impactful using for tech and business teams

What do you dislike about the product?

There needs more understandable business metrics/business perspectives to convince the decision makers to buy and use Camunda. Improving of Optimize.

What problems is the product solving and how is that benefiting you?

Clear e2e flow, connecting businesses and tech teams

What do you like best about the product?

The handling is easy to understand, even for newbies

What do you dislike about the product?

I have nothing negative to say about the company or the tool itself.

What problems is the product solving and how is that benefiting you?

Its helping to optimize our ticket system and making processes more visible

What do you like best about the product?

I like the customization options in the software that you can use.

What do you dislike about the product?

License costs for smaller companies, almost never a valid solution because of the steep cost

What problems is the product solving and how is that benefiting you?

Centralized workflows for all colleagues

What do you like best about the product?

The qualty of the process engine and simplicity to work with

What do you dislike about the product?

The limit on deployment documentation on opebshift

What problems is the product solving and how is that benefiting you?

Supporting with process management

What do you like best about the product?

It’s fully DMN-compatible and can handle building even complicated use cases.

What do you dislike about the product?

It looks like a legacy tool rather than something that’s truly UI-centric, which isn’t great.

What problems is the product solving and how is that benefiting you?

It helps me creating DMN flow

What do you like best about the product?

The ease of defining business flows and use cases

What do you dislike about the product?

The lack of customization when creating custom elements

What problems is the product solving and how is that benefiting you?

Explain complex business flows graphically

What do you like best about the product?

The incredible flexibility that they afford you, especially as it relates to integrating AI into your workflows in a dynamic manner. Their customer service is also top notch, responsive, and knowledgeable.

What do you dislike about the product?

I wish they made it easier to integrate with languages other than Java. You CAN do it, but it's still very Java at its heart but they definitely seem to be heading in the right direction.

What problems is the product solving and how is that benefiting you?

We use Camunda in over 100 different business workflows large and small. The ability to pull metrics on workflows and be able to implement continuous process improvement models by improving the worst parts of the workflow is invaluable. We're still learning how to use the AI tools now available, but it is clear that the ability to add in and remove specific AI agents as needed, and as costs change is the way of the future.

What do you like best about the product?

Camunda is among the most comprehensive BPM products available today. Its full support for BPMN, combined with its reliability and robust features, provides a complete suite for orchestrating your business processes.

What do you dislike about the product?

The product is quite expensive, and its pricing is not determined solely by the number of processes or hosts. They also take into account whether you have "long running" processes or user tasks. There are so many variables involved that it can be difficult to fully understand the total cost of the suite.

What problems is the product solving and how is that benefiting you?

Camunda handles technical orchestration within business processes, enabling data enrichment, facilitating information sharing across multiple systems, receiving callbacks, and supporting decision-making.

What do you like best about the product?

Camunda offers a robust and developer-friendly platform for orchestrating complex workflows across micro services and legacy systems. As a leader in Data Analytics, I appreciate its BPMN based modeling which allows both technical and business teams to collaborate effectively.

What do you dislike about the product?

While powerful, Camunda’s learning curve can be steep for non-technical stakeholders. The documentation, though extensive, sometimes lacks clarity for advanced use cases. Also, enterprise support and licensing costs can be a barrier for smaller teams or pilot projects.

What problems is the product solving and how is that benefiting you?

Camunda is solving a critical challenge in enterprise data operations: orchestrating complex, multi-system workflows with precision and scalability. In my role as Director of Data Analytics, we often deal with fragmented processes across legacy systems, cloud platforms, and microservices. Camunda’s BPMN-based orchestration engine allows us to unify these workflows, automate decision logic using DMN, and ensure seamless integration across APIs and RPA bots.

What do you like best about the product?

What I really appreciate about Camunda is its foundation on open standards like BPMN and DMN. This approach ensures that everyone on the team, from business analysts to developers, can clearly understand our processes. It doesn't operate as a mysterious black box; instead, you can visually track and audit every step.

I also value how developer-friendly Camunda is without being unnecessarily complicated. The REST APIs are reliable, and integration with our existing tech stack is seamless, particularly since we use Java and Spring Boot. There's no sense of being locked into their ecosystem—Camunda works well with any services you need to orchestrate.

At CamundaCon 2025, I was especially intrigued by their vision for agentic orchestration. Using Camunda as a governance layer for AI agents seems logical, as oversight and auditability are crucial when AI is involved in critical business processes.

The scalability offered by Camunda 8 and Zeebe is impressive as well. Hearing real-world examples at the conference of companies running high-volume processes reassured me that Camunda is capable of handling enterprise-scale workloads reliably.

What do you dislike about the product?

Honestly, the learning curve can be quite steep if you're new to this area. While BPMN is intended to be a "standard," mastering the modeling of complex, real-world processes—especially when it comes to proper error handling and event management—definitely takes time. I've noticed that people often struggle with it at first.

Setting up and operating Camunda 8 can also be challenging. Getting all the components, like Operate, Tasklist, and the monitoring tools, to work smoothly—particularly if you're self-hosting on Kubernetes—demands significant DevOps expertise. If your team lacks that kind of infrastructure know-how, you might find yourselves stuck for a while before you start seeing real benefits.

Another point of frustration is how developer-centric the platform remains. Even though more connectors are being added and there are efforts to simplify things, you still end up writing a fair amount of custom code to make everything function as needed. Business users can't really build solutions independently; they still rely heavily on the development team for most implementations. If you're looking for a more drag-and-drop friendly experience, some other platforms might be a better fit.

What problems is the product solving and how is that benefiting you?

We’ve built an AI-powered Supplier Onboarding solution fully on Camunda that automates tax, banking, and compliance checks in days—not weeks. It’s helping Retail and CPG teams cut onboarding time from 12 days to under 5.

Here’s a quick demo: https://acheron-tech.ap.panopto.com/Panopto/Pages/Viewer.aspx?id=b97e7f63-0f5f-436e-91e3-b36f00f55ad0

Also check out our AI orchestration blueprint on Camunda Marketplace: https://marketplace.camunda.com/en-US/apps/613092/ai-powered-ticket-supporting-system