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Camunda
Camunda enables organizations to orchestrate and automate end-to-end
business processes, AI agents, and human work to continuously
overcome complexity and increase efficiency.
Reviews (359)
Florian Hellmeier
Process orchestration has transformed complex workflows into clear, collaborative operations
Reviewed on Oct 16, 2026
Review from a verified AWS customer
What is our primary use case?
Camunda is used for domain-specific business processes. For example, Camunda is used for a process to schedule technicians, send them to the customer, and then receive and process their feedback.
How has it helped my organization?
The development and improvement of new and existing processes has improved significantly. It is much easier, even for non-developers, to understand processes and identify errors or weaknesses in a process.
Direct metrics are not available, but communication between departments has definitely improved as a result.
What is most valuable?
BPMN as a processing language and modeling language is very practical both to work with and develop processes, as well as to understand processes.
A very practical feature of Camunda is the connectors, which basically extend BPMN and allow for developing better tools to create processes even more easily and understandably.
I consider the governance and security capabilities regarding AI to be very high. Camunda is used with an AI process, and it is not possible for the AI to do something it should not do.
Camunda Modeler is often used, for example to ask questions about certain modeling techniques or more specific functions within a process, and the accuracy and answers provided are very accurate and reliable.
I am not aware of any better provider for orchestration of complex business processes.
Process speed is extremely important. The goal is to provide customers with the fastest possible process for their orders. In the delivery of a product, many business-related and technical processes are directly involved. It is important that this single process runs through completely and is understandable and extendable for a wide variety of business units.
This already works relatively well. An AI agent first tries to handle its tasks on its own, and as soon as it reaches a point where it cannot move forward or where certain critical tasks need to be completed, an employee is involved via a user task.
Quality is extremely important, and automated and manual decisions should be combined in a meaningful way to avoid errors and respond flexibly to customer requirements.
What needs improvement?
Currently, there are no areas for improvement that come to mind.
For how long have I used the solution?
Camunda has been used for approximately five to six years.
What do I think about the stability of the solution?
Camunda is extremely stable.
What do I think about the scalability of the solution?
Scalability is very good. Starting with just one or very few processes, Camunda has enabled development to scale to create more and more processes faster and faster.
How are customer service and support?
Customer support is very good. As soon as there are problems or inquiries, an answer or appropriate help is provided within a short time.
Which solution did I use previously and why did I switch?
A self-implemented workflow engine was used and is still in place, which had already automated many business processes. Due to new requirements, it reached its limits, and there were also certain technical reasons why a replacement was or is necessary in the near future.
What was our ROI?
Precise figures on ROI are not available, partly because metrics were not in place beforehand.
What's my experience with pricing, setup cost, and licensing?
Much cannot be said about setup cost as that was not my area. However, colleagues have indicated that there has always been a good contact person in this regard.
Which other solutions did I evaluate?
Previous experience with BPMN meant that Camunda was the only solution really considered. After trying Camunda, it was determined that it was the right choice.
What other advice do I have?
The combination of being able to program oneself and go as deep as possible, while also being able to use existing options and functions from Camunda, is valuable.
Camunda is used as a direct customer relationship.
For the introduction of Camunda, I would recommend choosing the most manageable use case possible as a kind of prototype product or project. I would also recommend involving Camunda support as much as possible to accompany a project at the beginning. This way, valuable hints and support are obtained that would otherwise require significant effort to discover.
Camunda has been given a rating of 10 out of 10.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)
Lynnette Musekiwa
Collaborative workflow design has improved project clarity and speeds up delivery
Reviewed on Oct 16, 2026
Review provided by PeerSpot
What is our primary use case?
My main use case for Camunda is for BPMN diagrams, just the designs for various projects.
The project I'm currently working on involves developing the workflows for the National Aids Council in Zimbabwe, where we are looking at, for example, a sister-to-sister program that includes registration, session attendance, and cohort creation, which I design using BPMN. They have a lot of models or programs that they're working with, about 10 or so, so I have a flow for each model.
We are not using orchestration in our organization.
We are not running processes, so I have no comment on my ability to observe and control processes at runtime, including visibility, intervention, and cost or performance monitoring.
We do not have experience with long-running processes that run for days, weeks, or months while keeping full state and visibility.
How has it helped my organization?
When I started off in this organization, there were no workflow designs, but now that we are using Camunda for BPMN designs, it helps the developers understand better what needs to be developed, how the process goes, and also through the comments, I am able to put the data fields that are required for each task, making it easier for the developers to understand everything.
Since using Camunda, it has been timely and with the use of AI, we are able to develop the workflows faster. The communication flow is much easier because of collaboration, though it is unfortunate that for the unpaid version, you are limited in terms of users, but with the paid version, it was quite acceptable with a lot of users collaborating. Additionally, efficiency increases because we do not have to go back and forth pasting designs for the developers, as they just have access there, which is seen through the outputs of the systems we are developing. Even though we are not doing orchestration or converting to source code, the efficiency is still quite high.
What is most valuable?
The best features Camunda offers include the ability to design, adding color, adding comments, and the AI tool that supports asking questions when you are stuck, as well as the ability to search for different elements of BPMN.
I use the change color feature the most because I design as-is processes and to-be processes, where as-is processes are flat and have no color, while the to-be processes have color to distinguish the two. Additionally, for standardization, we want our workflows to look the same, so my teams already know how to color their designs based on the standard that we have developed.
In terms of searching for BPMN elements, I find that BPMN is quite broad and sometimes you just do not know everything, so it helps in identifying what element to use at which point. Furthermore, because Camunda supports identifying issues, it reflects where your workflow has gone wrong and how you can fix it, which helps in learning BPMN more and designing proper workflows.
I have used the AI function quite a bit and received really accurate and reliable outputs. However, I sometimes expect too much from the AI tool, wanting an actual design from my request, which I did not get; I am not sure if that has been incorporated in the new changes, but sometimes I just want to give a sequence and receive the BPMN diagram output.
I think it is beneficial that business and technical teams can design and run processes from a single shared model, as it increases efficiency rather than having back and forth copying and pasting. This collaboration also increases accuracy by allowing us all to see the same thing, which helps in easily picking out and fixing mistakes, ultimately making it faster to share work and maintain proper workflows for our projects.
The blend of deterministic, rule-based steps with dynamic AI-driven decisions is valuable to our organization, particularly because we run projects with strict timelines; it increases efficiency and time efficiency. The ability to do my work independently of AI allows for customization, where I can design what I want on my own, and then blend with AI when I need assistance.
The importance of Camunda being built on open standards such as BPMN and connecting openly to different models, agents, and frameworks is standardization; we can give someone who is in Norway our BPMN diagram and they should be able to understand it, as it is a global standard. This creates a common understanding for our work, making it a global good.
What needs improvement?
Camunda is working quite well for me, and I like the changes happening in terms of design and setup. However, I would recommend having a sort function because, right now, my workflows have been reorganized and are no longer in the original order I had put them in; I would want to reorganize things on my own, so a sort button would allow me to place my workflows in my desired order.
I think there should be a sort of independent version of Camunda that just allows designing only, so even if I do not want to do orchestration or accept some comments, I can still have my workflow working without any issues reflected, allowing it to flow properly.
I gave Camunda a nine because I am still trying to navigate through the changes; maybe before the changes, I would have rated it ten, but I am still trying to understand the new interface and believe there is a need for a bit more support during the transition from the previous version we were used to.
For how long have I used the solution?
I have been using Camunda for two years now.
What do I think about the stability of the solution?
Camunda has been quite stable; when it was down, it was communicated in advance that there would be maintenance or issues, so overall, it has proven to be pretty stable.
How are customer service and support?
Customer support is quite great, and while nothing can be one hundred percent perfect, we have had constant communication. I can ask questions when I face challenges, such as when I could not find an invoice and reached out for assistance. I also had difficulties navigating through the ongoing user interface changes, but I received support and managed to navigate through it.
I would rate customer support a nine.
Which solution did I use previously and why did I switch?
I used to use Visio a while back, but it did not support collaboration as much as Camunda does. I also tried using Lucidchart but faced complications due to location limitations; however, since Camunda is universal and global, we have not encountered challenges using it, leading to our switch.
What was our ROI?
I have seen a return on investment because fewer employees are needed; for a good part of the project, I have been working alone as the only business analyst and designer using Camunda. It also saves time because all developers access everything from Camunda. While money saving is not as noticeable, it indirectly translates to savings when having fewer employees and spending less time implementing projects, such as an integration project I worked on for the Ministry of Health, where I completed all my workflow diagrams in a week instead of the expected month.
What's my experience with pricing, setup cost, and licensing?
At one point, we were subscribing to a monthly subscription, which I found quite pricey, especially since we were not fully utilizing Camunda. It became overwhelming, which is why we stopped, but I believe the pricing aspect is acceptable when fully utilizing the package.
Which other solutions did I evaluate?
Before choosing Camunda, we tried using draw.io, but its limitation was also on collaboration, and I think I was using the desktop version that did not support nice visuals, including coloring and beautifying workflows.
What other advice do I have?
I am not sure about Camunda's governance and security, as I have not looked much into it, but in terms of security, I believe that with user authentication, our data is likely very safe.
I am not very certain about which cloud provider we use for our hybrid deployment.
I plan to expand our use of Camunda by bringing more AI agents into critical processes, as this is very important for us due to strict timelines and deadlines. For orchestrating more of our business end to end, it is something we still need to discuss as an organization, and while it is not a current priority due to the development teams not being quite familiar with Camunda, it is primarily the business side that uses Camunda for workflow designing.
I would advise teams to use Camunda and utilize it to the fullest because it offers a whole package that is highly beneficial to organizations, increasing efficiency. I also suggest opting for the paid version if collaborating with large teams, as the unpaid version may not provide value since some team members may not have access.
Paul Van Der Weijde
Workflow orchestration has supported complex enforcement processes and improves human task integration
Reviewed on Oct 15, 2026
Review from a verified AWS customer
What is our primary use case?
The use case we developed is for enforcers, so police and other enforcement type of organizations, and it's our embedded engine for process orchestration and workflow. We use all the BPMN and DMN functionality in the system.
We do not use the AI agent in Camunda yet. We are now moving from Camunda 7 to Camunda 8, and the first customers are on Camunda 8. First, we have to finish the migration for all customers with their processes from Camunda 7 to Camunda 8, and then we will also integrate AI in our solution combined with Camunda. I am uncertain if you refer to integration of AI in the processes or AI in the products of Camunda.
Camunda does not help us with end-to-end processes rather than running agents in isolation yet, but that is one of the advantages we already discussed with our customers. We first have to finish the migration for all customers.
What is most valuable?
My impressions of Camunda for orchestrating complex end-to-end business processes are very positive because we use it in quite complicated setups with a lot of business rules to combine validation and enrichment steps combined with user interaction. The scalability and complexity supported by Camunda are impressive, and the upgrade from Camunda 7 to 8 was particularly valuable. We were a late adopter because the functionality of Camunda 8 was not mature until about a year or one and a half ago, and now that we have adopted it, the scalability and integration possibilities are much better than Camunda 7.
The best features in Camunda are difficult to pinpoint, but for me, it is the seamless integration of services and human tasks. We can combine this and per customer decide what should be first. The possibility to integrate human tasks and services is what stands out to me, and it is a generic solution rather than something specifically about special tools. It is the whole concept that appeals to me.
Camunda works effectively with handling long processes. We have customers with very short processes of just a couple of seconds or a maximum of one or one and a half hours, and we also have customers with processes lasting two, three, or four months. Both scenarios are supported, but sometimes it is difficult for customers to have insight into all the statuses and tasks. We are now trying to build our own dashboard, which can be challenging when there are long running processes with many different tasks and statuses, especially since we cannot give customers direct access to Camunda dashboards in our multi-tenant environment.
What needs improvement?
Areas that have room for improvement in Camunda include the user interface. We moved from Camunda 7 to Camunda 8, and previously we had Camunda 7 Cockpit, and now we have Operate. The UI of Operate is less user-friendly. It may be a little more modern, but it is less user-friendly, so some insights are missed. The UI could be improved.
Another topic is something that should have been recently solved in Camunda 8, but in Camunda 7, we had a case management system based on Camunda, and we had our own identifiers in our system. It was easier in Camunda 7 to link these identifications, the business identification to the process identification, and in Camunda 8, this was not implemented until the 8.10 release. We really missed that feature, as it made it very difficult to embed and especially for debugging. The combination with the new Operate instead of Camunda 7 Cockpit made it difficult to find specific running processes.
The maintenance of Camunda is somewhat complex. Recently, we had to move from 8.8 to 8.9 or 8.10, and everything was broken, which cost us a lot of time to repair and revert. The complexity is particularly evident because of the architectural changes Camunda made when moving from Camunda 7 to Camunda 8. It took about three years to make Camunda 8 mature, and sometimes it seems they realized they made a wrong decision by switching to a completely different approach. It is not just a matter of pushing a button and installing it; it has a bigger impact than expected, which is indeed one of the downsides we recently faced.
The ability to observe and control processes at runtime, related to Operate, rates at a six in my assessment, so that could definitely be improved.
For how long have I used the solution?
I have approximately eight to ten years of experience using Camunda.
What do I think about the stability of the solution?
Regarding stability, I would rate Camunda at a seven.
What do I think about the scalability of the solution?
Our clients are indeed enterprise-level organizations. For example, we work with Rijkswaterstaat, which manages all the routes and waterways in the Netherlands, and it is a large organization with 10,000 employees, but only a limited number of enforcers, about 200 to 300 users in this type of organization. In the City of Antwerp, we have 300 users, and at the Dutch Railways, we have 800 users, but approximately 10,000 persons work there overall, so it represents about 1% or half a percent of their total employees.
When it comes to scalability, Camunda is scalable, but sometimes it is not always clear how to improve it. Sometimes we reach the limit and have to decide what to extend; should it be memory or processor power? It is a puzzle to optimize in combination with the services. Overall, Camunda is scalable, but it is not as straightforward as one would hope.
How are customer service and support?
I would rate the technical support at an eight out of ten. They react promptly and the support is adequate.
What was our ROI?
When it comes to ROI, the question is tricky because we use it as an embedded software solution, so we should compare this only with using a BPMN tool of a competitor or building it ourselves. We do not have the advantages of the process improvements since we work with our customers to make it possible for them to improve their processes. Our customers are governmental organizations, so with fewer people, they can do more enforcement and receive more income from parking, but the problem is we do not receive the extra money. Since there are public tenders, the prices are always under pressure. We offer a solution with business process optimization, and the benefits are for our end customers. They pay maybe a little more than for our competitors, but they save millions, and we earn about 10,000 per year extra. That is the relation based on the public tender and the regulations in the governmental tender market.
The normal discussion for us is about the build or buy aspect, especially concerning Camunda, since we are an embedded software solution and should compare it only with using a BPMN tool of a competitor or building it ourselves. We do not have the advantages of the process improvements, and our customers can do more enforcement and receive more income, but we do not get the extra money. Public tenders put pressure on prices, meaning we provide optimization for customers while they save millions, and we only earn a small amount.
What's my experience with pricing, setup cost, and licensing?
My thoughts on the pricing are that the list price is expensive, but since we have limited use and do not use the user tasks because we create software around Camunda engine, the pricing for embedded is acceptable for us. It should not rise; it is just acceptable for us now. They should not raise the prices because otherwise, it becomes the build or buy discussion. Overall, I am happy with the current pricing.
What other advice do I have?
Regarding the deployment, we use on-premises infrastructure at AWS. We have our own installations, but it is hosted in our own AWS environment, so it is on-premises in the cloud.
In my organization, the number of specialists working with Camunda is very limited; I myself work more as the business process redesign person, and we have three developers.
My advice to others looking into Camunda is to do a proof of concept, specifically for the user tasks. The user task is the most significant cost factor in the pricing model. In Camunda 7, we used the user task intensively, but it was not clear that we were not allowed to use it according to our existing subscription. Be aware of the costs because they can rise if you reach the limit or thresholds. It is essential to think about all components in relation to your subscription, as it was one of our key findings in previous years. Camunda is easy to use, but you do receive the invoice at the end, and that can sometimes be the downside. I would rate Camunda an overall eight out of ten.
Which deployment model are you using for this solution?
On-premises
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)
Massimo C.
Camunda 8: Modern and Cloud-Native Orchestration for Complex Enterprise Processes
Reviewed on Oct 12, 2026
Review provided by G2
What do you like best about the product?
Camunda 8 is confirmed as a modern process orchestration platform, particularly suitable for enterprise contexts with high application complexity, a microservices approach, and the need to orchestrate cross-system processes. The solution stands out for adopting the BPMN standard, its cloud-native architecture based on Zeebe, and its ability to integrate heterogeneous systems while maintaining a clear separation between process logic and application logic. Overall, this makes it easier to manage complex flows and coordinate interactions between multiple systems without burdening the application code.
What do you dislike about the product?
Migrating from Camunda 7 is not trivial: it requires dedicated planning and a clear analysis of the impact on existing processes to avoid surprises during adoption. In multi-application scenarios, it is also necessary to carefully evaluate the most suitable deployment model (shared cluster vs. dedicated clusters), finding the right balance between costs, isolation, and autonomy of different domains. Finally, operational management requires solid skills in Kubernetes/OpenShift, DevOps practices, and distributed monitoring tools, as daily operations are more complex compared to less containerized contexts.
What problems is the product solving and how is that benefiting you?
Camunda 8 is a technologically mature solution well-aligned with application modernization strategies based on events, APIs, and microservices. For enterprise entities like CDP, it allows the implementation of complex workflows while maintaining high levels of control, auditability, and scalability. Overall, the platform is particularly suited to serve as a central orchestration engine for next-generation digital processes.
Shady Akl
Process automation has transformed complex onboarding and lending workflows and delivers clear ROI
Reviewed on Oct 07, 2026
Review provided by PeerSpot
What is our primary use case?
I have been using Camunda for five years. My use case involves BPMN and workflow automation for onboarding corporate customers and lending workflows.
Regarding AI agents or AI in Camunda, we are currently in the inception phase. It is not yet used in production, but we are in the architecture approval stage, so it is not yet live.
What is most valuable?
The best features and what I appreciate most about Camunda are the simplicity in using BPMN representations and the framework overall. Camunda provides excellent tools, including the modeler, web apps for application administration and process monitoring, and the ability to generate reports using Camunda Optimize. These are the main features we use and why we were attracted to Camunda.
Camunda is very capable of running complex orchestrations and end-to-end business processes. The lending use case is somewhat complex, and Camunda made it very easy and handy to implement.
Camunda's ability to observe and control processes at runtime is very good and perfect. All of these capabilities can be used in Camunda in production, allowing us to monitor and observe runtime processes.
Camunda handles long-running processes very well. We have processes that might be stuck for months, and Camunda works on them without any issues.
What needs improvement?
The latest feature is Process OS. The idea is very good, but it still needs more elaboration on how it operates and how it will help the business and technical aspects. This needs more demonstration because it is not easy to understand Process OS.
For how long have I used the solution?
I have been using Camunda for almost five years.
What do I think about the scalability of the solution?
Approximately 5,000 users use Camunda.
What was our ROI?
The return on investment I see is almost 40 to 50%, and I am looking forward to investing more.
What's my experience with pricing, setup cost, and licensing?
Camunda is fairly priced at a mid-level. It is not cheap, and it is not that much expensive.
Which other solutions did I evaluate?
When we started working with Camunda, we had a consultant who helped us compare Camunda with most of the solutions in the market. At that time, Camunda was the best choice due to the usability and simplicity it offered.
What other advice do I have?
Camunda is deployed as an on-premises solution. It was purchased directly through Camunda itself, not through a vendor or partner. Maintaining Camunda is easy and can be achieved in a straightforward way. I would recommend Camunda to others looking to implement this product, and they should consider doing a proof of concept. I would give this product a rating of 9 out of 10.
reviewer2906868
Intelligent document workflows have transformed and simplify complex banking processes
Reviewed on Oct 06, 2026
Review provided by PeerSpot
What is our primary use case?
My main use case for Camunda is intelligent document processing. I use Camunda for intelligent document processing in the banking business process around all kinds of documents, and it is used to orchestrate classification, extraction, and business decisions.
My impressions of Camunda for orchestrating complex end-to-end business processes are that it is a very good tool to handle the complexity of business cases.
What is most valuable?
The best features Camunda offers include high performance and excellent modeling capabilities.
The modeling experience stands out for me due to the interface, the respect for industry standards, and also the integration capabilities with templates of services named connectors.
Camunda has positively impacted my organization by simplifying business process management and improving time to market. We have reduced the code by 50% and improved time to market.
What needs improvement?
Camunda can be improved with current features and development that are interesting, such as process design using generative AI or agentic orchestration.
For how long have I used the solution?
I have been using Camunda for four years.
What do I think about the stability of the solution?
Regarding Camunda's AI capabilities, I consider its accuracy and reliability of output to be very reliable. It is a high-performance orchestration engine, and we have had very few production incidents over the span of a few years.
What other advice do I have?
Camunda is deployed in my organization as a private cloud. I use Red Hat OpenShift as the cloud provider for the private cloud deployment. My overall rating for Camunda is 10 based on the overall quality, performance, and vision.
Andrej Grimm
Workflow orchestration has accelerated financial processes and provides full end‑to‑end visibility
Reviewed on Oct 05, 2026
Review provided by PeerSpot
What is our primary use case?
Camunda is used for workflow digitalization, which I would call business process orchestration. I do use AI or AI agents with my people and systems, but not within Camunda as of now.
What is most valuable?
The best features of Camunda include the way it integrates into existing application landscapes and the stability. My thoughts on orchestrating complex end-to-end business processes with Camunda are definitely positive, as it can handle every process, especially within the financial context.
Camunda can orchestrate the systems we already run without forcing us to replace or migrate them, which is one of the major advantages I have mentioned. With Camunda, it works very well for long-running processes, so it keeps us updated with full status and visibility.
What needs improvement?
The area where we are struggling with Camunda is currently the Optimize module, which does not have all the features that we need for fully-fledged process analytics.
Regarding maintenance, I would say it is currently not so easy, especially since we do this on-premises and our IT team is struggling with migrating it to OpenShift.
For how long have I used the solution?
I have been working with Camunda since 2022, so for four years.
What do I think about the stability of the solution?
My thoughts on the stability of Camunda are that we do have downtimes, but they are usually not caused by Camunda, so I think the general stability is good. I would rate it a nine.
What do I think about the scalability of the solution?
Currently, we have about 700 users using Camunda. Camunda is definitely scalable for our company and business needs, and I would rate it a ten.
How are customer service and support?
When I rate the technical support for Camunda from one to ten, I would give them an eight.
What was our ROI?
When it comes to return on investment for Camunda, regarding process lead time reduction, we see something between 50 to 80 percent easily. On average over all the processes that we have, I would say it is between 5 to 10 percent.
What's my experience with pricing, setup cost, and licensing?
My thoughts on the pricing of Camunda are that it is worth its price, with a touch towards expensive. On pricing, I would rate Camunda as a seven.
Which other solutions did I evaluate?
In comparing Camunda with other vendors, we have not reassessed since we decided to go for Camunda, so we basically use it exclusively, making it difficult for me to answer.
What other advice do I have?
I can definitely recommend Camunda, especially within the financial industry. I would rate this review a nine overall.
Dumisani Zondi
Open standards have simplified process design and enabled flexible integration with existing skills
Reviewed on Oct 02, 2026
Review provided by PeerSpot
What is our primary use case?
I do not use Camunda agents personally, but I am aware that people within the organization have started using them.
What is most valuable?
I find it valuable that Camunda is built on open standards such as BPMN and connects openly with different models, agents, and frameworks, as it does not limit me in terms of skills. It allows for easier access to resources or people in the market, and it will be easier for them to learn from their past experiences. This makes things straightforward.
What needs improvement?
The areas in Camunda that have room for improvement are primarily the front-end capabilities. However, we had a discussion with Brandon, the Camunda founder, who highlighted that this is not his focus. I think if Camunda can improve the overall front-end capabilities, that will help them. They have also pushed for Camunda being able to extend its forms using different applications.
For how long have I used the solution?
I have been working with Camunda for two years.
What do I think about the stability of the solution?
Regarding stability, we have not had a solution running heavily in production, but so far, I would rate it as fairly stable. This is not a production environment; it is more of a QA prod environment. Although we do have a production environment, we do not have a solution running there, so I cannot rate it fairly based on production performance. Based on what we have tested, it is quite stable.
What do I think about the scalability of the solution?
I would say that we are looking at having more than a thousand users using the solution.
I note that we have not tested scalability very much, as we do not have a product in production right now.
How are customer service and support?
I rate their technical support as a nine; it is good.
What's my experience with pricing, setup cost, and licensing?
I find that pricing is not inexpensive based on the fact that enterprise applications can easily generate millions of process instances. Camunda charges per process instance, which is a constraint compared to other engines. It is different in that regard.
Which other solutions did I evaluate?
I compare Camunda with other solutions or vendors such as Pega, IBM, or Bizagi and find that technically, it is actually good and almost in the lead. However, the drawback is the two things I mentioned: the financial model of licensing or charging, and the front-end capabilities.
What other advice do I have?
I find that it is easy to maintain Camunda because we have already upgraded and patched it with ease, so it is quite straightforward and does not require days of planning and preparation.
Overall, I rate Camunda a score of eight.
Antoine Chami
Workflow automation has streamlined processes and has delivered rapid, measurable business value
Reviewed on Sep 25, 2026
Review provided by PeerSpot
What is our primary use case?
Our use case for Camunda is primarily workflow automation and rule management, utilizing both DMN cases.
What is most valuable?
In my opinion, the best features of Camunda include the data scientist side where we have Optimize that can help us analyze the processes and see where the heat map is, which is useful in everyday business to know regarding the volumes and workflows that are taking more time than expected.
The overall solution with Camunda is very convenient regarding the connectors with Salesforce, Workday, and other tools, which helps expedite projects and achieve good returns on investment, meaning that under six or nine months, you can implement a project. For example, we started a project in January and delivered it in May, something traditional development cannot provide.
I see improvements with Camunda mainly in quality and service. I feel the best return on investment is less work for internal teams and enhanced value for end customers, allowing less experienced personnel to effectively work with Camunda and understand their responsibilities, alleviating dependence on specific knowledgeable employees.
What needs improvement?
In Camunda, I believe the process mining side has room for improvement. Before modeling or implementing a new process, understanding existing workflows in the company is vital, suggesting that process mining would be beneficial starting from a previous step.
In addition to process mining, there are technical demands from internal teams wanting to execute queries on SGBD or within our elastic database in Camunda. Although I feel a database demand may not be as relevant since a performant tool relies on having a modern database, improvements on the .NET field are desired, as existing connectors are supported by editors while others come from the community. It would be helpful to have supported .NET connectors by the editor.
For how long have I used the solution?
My experience with Camunda spans three or four years.
What do I think about the stability of the solution?
For stability, I would rate it a nine, noting that while several releases occur every six months, which can be difficult for some customers, it remains very stable. Frequent updates necessitate staying up to date.
How are customer service and support?
From one to ten, I would rate the technical support for Camunda a nine. The support is excellent, but communication barriers may arise for French customers due to the need for English during technical issues.
How was the initial setup?
As a partner, we implement Camunda for customers and gather feedback on their satisfaction and project outcomes.
What about the implementation team?
In our organization, we have about 30 specialists working with Camunda, mainly focusing on ETI companies, typically below 5,000 employees, but we also handle projects with CAC 40 companies and public firms on the stock market.
What was our ROI?
Regarding pricing for Camunda, I believe it is cheap when considering the cost of the volumes, but planning constraints are crucial. Regulatory changes or implementation needs should not take years to resolve, as the value is not just the license cost per number of cases run in the workflow, but how you achieve service enhancement for your company.
Which other solutions did I evaluate?
Comparing Camunda to vendors such as Pega or Bizagi is challenging. I find Camunda to be particularly trendy, with many coming projects and a strong sales team, positioning it to boom in 2025 and 2026. Other tools do not share the same dynamic, which is why I consider Camunda agile.
What other advice do I have?
We do not use AI agents broadly, but when implementing them, they help us analyze cases and understand customer intent through some first-step analysis, with the last decision remaining human. Engaging users remains difficult, since a workflow tool is already a revolution and AI adds complexity in understanding its decision-making process.
With Camunda, it is very easy to observe and control processes during runtime. Implementing transversal processes requires company-level engagement, but once established, transformation becomes straightforward. The challenge lies in human engagement and internal communication to convey forthcoming changes. However, Camunda offers smooth and visually appealing tools that are comprehensible and well-presented compared to other solutions.
I would recommend implementing Camunda, advising to work with a partner, as it fosters an easier acceptance of change among internal teams when an external company navigates the transition. Regarding communication, having a contractor to lead the changes simplifies the process. I give this review a rating of 10.
Dana Bieck
Process automation has reduced development effort and enables intuitive, low-code workflows
Reviewed on Sep 25, 2026
Review provided by PeerSpot
What is our primary use case?
Camunda is used for process automation, which is quite effective.
What is most valuable?
I appreciate how seamlessly Camunda can be integrated into other systems, making integration very straightforward.
Another feature I value is the intuitiveness of BPMN that allows you to create your UI without needing a developer, which is very helpful.
Overall, business processing with Camunda is not very complex. However, you need to think it through and know your processes, as the tool itself is very usable.
What needs improvement?
There is some confusion when deploying new models because you have to explicitly specify only the new model. Previously, you would simply deploy only the model you were working on, and other models in the overall development would not be deployed. I find this current process a bit tedious.
Additionally, the overall downloadability of the code is difficult because you cannot do this centrally for the entire model, which results in errors that require you to download it piece by piece.
For how long have I used the solution?
I have been using this solution for about two years.
What do I think about the stability of the solution?
Regarding stability, I would rate it at about a 10, as it is very stable with minimal downtime, bugs, or glitches.
What do I think about the scalability of the solution?
Regarding scalability, I would rate it at a 10, as it is very scalable for our needs.
How are customer service and support?
I would rate the technical support for Camunda at an eight on a scale of 1 to 10.
Which solution did I use previously and why did I switch?
I cannot comment on how Camunda compares to other solutions or vendors such as Appian, Bizagi, or Pega at this time since I have not had as much experience with those vendors.
What was our ROI?
I have seen a return on investment where we have fewer resources in development because of Camunda. This saves us approximately 15% in development resources.
What's my experience with pricing, setup cost, and licensing?
Regarding pricing, I would say it is expensive, but it still falls within the margin of the norm. However, the pricing model is rather intransparent. I think it has improved in recent years. The previous pricing model was rather intransparent and difficult to understand how it fit together. The new model is more transparent, though it could provide a bit more clarity in explaining how it is structured.
What other advice do I have?
Camunda is anonymous, or at least that is what I have found, which is perfect for those who require that level of privacy.
I currently only use AI or the AI agents in Camunda at a test level.
Camunda is enterprise-level and has approximately 10,000 users.
I would absolutely recommend Camunda. I think that a proof of concept is an excellent idea. It is also crucial to ensure you have all your stakeholders on board and do not exclude anyone because there are cross-use possibilities throughout the entire process with Camunda. Making sure everybody understands what it can do greatly ensures the success of the project you implement later. I would rate this review overall at a 9.