KnowBe4 Security Awareness Training
KnowBe4, Inc.External reviews
2,182 reviews
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Great tool to help unaware users of online threats
What do you like best about the product?
The unlimited amount of information to better prepare our users about cyber threats not only with email
What do you dislike about the product?
Can't really think of anything to dislike but it is training and i dislike having to repeatedly remind my end users about the importance of this tool
What problems is the product solving and how is that benefiting you?
Creating more knowledgeable users in the workplace to make IT department lives less hectic when it comes to protecting our data.
Good Product and Great support
What do you like best about the product?
From my experience with KnowBe4, the best part is definitely the phishing simulations. They don't just tell you what a phishing email looks like—they actually send one to your inbox. When I clicked a suspicious link (in a controlled test, of course!), I immediately got a pop-up that explained the red flags I missed, which was a very effective learning experience. I also appreciate the sheer volume of content in their library; there's always a new, short training video or a fun game to keep things fresh. It's a system that truly feels like it's built to teach and not just to check a box for compliance.
What do you dislike about the product?
some modules feeling repetitive or simplistic for employees who are already tech-savvy
reporting is detailed, it can be overly complex and difficult to extract the exact data you need.
reporting is detailed, it can be overly complex and difficult to extract the exact data you need.
What problems is the product solving and how is that benefiting you?
it improves human error
Very easy to use. Great customer service.
What do you like best about the product?
It's easy to use. Anyone can set it up. The different programs are just the right length for my team. Customer support has been great helping to set up all of my programs.
What do you dislike about the product?
Some of the basic phishing email templates are easy to spot as phishing emails
What problems is the product solving and how is that benefiting you?
Making sure we have a solid cyber awareness program that is easy for people to participate in and easy to administer.
KnowBe4 Security Awareness Training is effective for levels of the organization and is easy manage
What do you like best about the product?
The trainings are usually short and concise and can be understood by our cleaning staff all the way to our department heads. Once our users are in the system it's easy to roll out the trainings and monitor the progress. We can also supplement with our own training content and manage the campaigns easily through the use of smart groups.
What do you dislike about the product?
Would like to see more updated trainings on the use of the phish alert button when Microsoft changes the location of the PAB in the desktop and web clients. Using the PAB is the #1 defense mechanism we have against attacks in our organization. Would like to see more short and professional training clips specifically on the PAB.
What problems is the product solving and how is that benefiting you?
Training employees to think before opening emails and clicking links and providing a way for them to report emails they are not sure about.
Dynamic awareness training
What do you like best about the product?
dynamic content that is relevant at the moment.
What do you dislike about the product?
poor translation into Dutch of the various training courses
What problems is the product solving and how is that benefiting you?
awareness of security and cyber security.
Great content and a great value
What do you like best about the product?
I like the variety of security and professional development content in their library.
What do you dislike about the product?
Content and tools seem a bit "over-branded"
What problems is the product solving and how is that benefiting you?
Provides content for our security awareness and sexual harassment prevention training and concepts for building our more advanced security protocols.
Thorough Training Program
What do you like best about the product?
I like how easy it is to follow and engaging it is
What do you dislike about the product?
I can’t think of anything I dislike about the training
What problems is the product solving and how is that benefiting you?
This is helping us learn about security to best serve our role in the company
Cyber Security Awareness Solution for All type of Industry and Organization
What do you like best about the product?
Easy to use platform for users and Knowbe4 ensures all updated security lapses are addressed in the training with simple examples.
What do you dislike about the product?
As such there are nothing to mention however on-prem solution is also needed as around 30% to 40% Organization still using on-prem systems.
What problems is the product solving and how is that benefiting you?
its so well designed training the feedback from everyone is so positive users thinks that someone personally conducting the training
Seems to be a decent option in a space without amazing options
What do you like best about the product?
The trainings are updated annually - with lots of different options for micro-learnings like the "Scam of the Week" newsletter. The end user experience has been pretty smooth overall, especially on the training side. The customer support (raising a support ticket) is very quick and helpful.
What do you dislike about the product?
The choice of developer trainings is very basic. There is massive opportunity to enhance it (which they have already started on this year). There is no proactive communication about change in the UI or new features. The CSMs don't seem very knowledgeable outside of basic features. The reliance on their own PhishER button instead of integrating well with the Outlook existing reporting is also a shortcoming. It also has some false positives for the phishing tests (which are documented in their KnowlegeBase) causing friction for end users.
What problems is the product solving and how is that benefiting you?
Deploying security awareness and training programs across the organization
Great for Phish testing
What do you like best about the product?
KnowBe4 is known for its customizable and frequent phishing tests that mimic real-world attacks. This helps our employees recognize and respond to threats more effectively. The training includes videos, quizzes, games, and interactive modules that cater to different learning styles. Kevin Mitnick’s videos, in particular, are a highlight for many users. The platform makes it easy for admins to manage users, assign training, and monitor progress with detailed reporting and analytics. The content is regularly updated to reflect the latest threats and compliance requirements, which is crucial in a fast-evolving threat landscape. The trainings allow gamification for a different learning experience.
What do you dislike about the product?
The training content can become repetitive over time, especially for employees who’ve been through multiple annual cycles. We had lower-tier plans and found limitations in customizing training content or phishing templates compared to premium tiers. The remediation of malicious emails was more cumbersome than other platforms
What problems is the product solving and how is that benefiting you?
Helping our human firewall. Most breaches stem from user mistakes—clicking phishing links, using weak passwords, or falling for social engineering. KnowBe4 trains users to recognize and avoid these threats. Traditional training can be boring or ineffective. KnowBe4 uses gamification, humor, and interactivity to boost engagement and retention. Fewer phishing clicks and risky behaviors
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