KnowBe4 Security Awareness Training
KnowBe4, Inc.External reviews
2,184 reviews
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An excellent, innovative, and robust training platform for a decade (and counting)
What do you like best about the product?
KnowBe4's content is always fresh and engaging. It presents useful information to users at any level of tech literacy (and this is coming from a user at a university, where levels of tech literacy are all over the map!). Their Learning Management System has capabilities that others have been unable to match, and continue to impress with their flexibility and openness to experiment with creative ways to stretch their boundaries. They have been a true partner for us in delivering all manner of organizational training.
What do you dislike about the product?
Admittedly, my organization is trying to make KnowBe4's platform do things it was not necessarily intended to do. Some of our organizational tech debt has spilled over in this context, and that has made it challenging to make full use of KnowBe4 in the ways we would want. That said, they have never said 'no' to our out-of-the-box ideas, it just takes a while for feature requests to manifest as supported capabilities.
What problems is the product solving and how is that benefiting you?
KnowBe4 is the primary delivery mechanism for all manner of required employee training. For cybersecurity awareness, we use the content that KnowBe4 provides (and it is great!). For other operational areas, we upload our own content (SCORM packages) and leverage KnowBe4 as the Learning Management System for delivery. It's ability to read Active Directory and understand the employee/supervisor relationship makes escalation notifications (when people haven't completed the training yet and the deadline approaches) is a game-changer for us, as the other systems we have used in the past didn't have that capability and those escalations had to be handled manually.
Easy to configure but Reports can be better.
What do you like best about the product?
I really appreciated the configurable aspects of the Phishing Campaign feature. The ability to tailor campaigns based on user language, select from various phishing categories, and adjust complexity levels made it highly effective and relevant for different teams across our organization. This flexibility ensures training is both realistic and appropriately challenging, which is key to raising awareness and improving security behavior.
What do you dislike about the product?
The reporting capabilities could definitely be improved. While the platform offers some useful built-in reports, there’s limited flexibility when it comes to customizing metrics or generating detailed reports tailored to our needs. More granular data and customizable reporting options would make the platform even more valuable from a security management perspective.
What problems is the product solving and how is that benefiting you?
How the platform trains users not just to identify phishing emails, but also how to react appropriately—especially the importance of reporting suspicious messages. This behavioral shift is critical in strengthening our overall security posture.
Great product with many options
What do you like best about the product?
I really appreciate the simple interface while also offering many customizable options. Particularly the variety of trainings for staff that help keep our auditors happy, and even being able to rick roll users.
What do you dislike about the product?
I would like the risk score to explain more how it determines where our organization is at, but it seems the risk score v2 may remediate this.
What problems is the product solving and how is that benefiting you?
It is creating a unified source of user cybersecurity training.
Does the job, the UI looks old
What do you like best about the product?
It proposes a large offering of trainings and answer all my compliance and regulation needs
What do you dislike about the product?
The UI is really not user friendly, it looks old
What problems is the product solving and how is that benefiting you?
I needed my teams to follow different types of trainings to be compliant with various regulations.
Thx to KnowBe4 I don t have to create that content myself, nor to track manually who did it
Thx to KnowBe4 I don t have to create that content myself, nor to track manually who did it
KnowBe4 has been highly positive—it's an effective, user-friendly platform.
What do you like best about the product?
KnowBe4’s Security Awareness Training platform offers a comprehensive, engaging, and user-friendly solution for organizations seeking to strengthen their cybersecurity posture through employee education. After implementing the platform across our organization, we observed measurable improvements in security awareness, user engagement, and phishing detection rates.
What do you dislike about the product?
One downside of KnowBe4 is that while it offers extensive customization, setting up advanced phishing simulations and tailoring training paths can be time-consuming and may require a learning curve for new administrators. Additionally, some of the training content could be better localized for global teams.
What problems is the product solving and how is that benefiting you?
KnowBe4 Security Awareness Training addresses the critical issue of human error in cybersecurity by educating employees to recognize and respond appropriately to threats like phishing, social engineering, and ransomware. By simulating real-world attacks and providing engaging, up-to-date training, it helps reduce our organization’s vulnerability to breaches, improves compliance with security policies, and builds a stronger overall security culture. This proactive approach has led to fewer security incidents and more informed, vigilant staff.
Must have product to secure a business
What do you like best about the product?
Easy to navigate and intuitive UI. Deploying our first phishing test was simple and straight forward, results were easy to read and gave a lot of detail.
What do you dislike about the product?
The setup process was a little lengthy, party down to back and forward short teams calls, rather than it being resolved in one longer meeting, with a support engineer.
What problems is the product solving and how is that benefiting you?
We had a phishing attack that was partially successful, with other third party security products in place this still slipped the net. User training and user tests have and will continue to combat this.
Large selection and very good training content
What do you like best about the product?
- very large selection of training topics & training in different languages
- trainings are varied
- own phishing tests possible
- very good evaluations
- trainings are varied
- own phishing tests possible
- very good evaluations
What do you dislike about the product?
Nothing. The initial setup takes some time, but it is very well guided.
What problems is the product solving and how is that benefiting you?
Trainings can be customized according to individual needs
Every Click Counts- Knowbe4 Cyber Awareness Platform for All
What do you like best about the product?
KnowBe4 can provides ongoing, customizable phishing simulations that mimic real attacks. it also helps employees recognize and respond to phishing in a safe environment. Knowbe4 provides a wide variety of training materials (videos, games, quizzes, posters) in multiple languages. Providing material in multiple language is one of the very good feature for Global organizations. Phish Alert tool is very useful for employee's to report the suspicious email. Risk scoring and reporting options are best to visualize the current situation and what action need to take to improve the overall security maturity of organization.
What do you dislike about the product?
Nothing is available which I personally dislike.
So far whatever features available in Knowbe4 are the best in industry.
So far whatever features available in Knowbe4 are the best in industry.
What problems is the product solving and how is that benefiting you?
Knowbe4 platform having multiple features and by using such training and awareness features, we were able to resolve several critical problems related to Human errors. Earlier several problems we were facing such as how to measure the security awareness, employees was not able to recognize the phishing. But once we started utilizing the knowbe4 platform we observed that the security maturity level of organization enhanced and improved.
Engaging Training That Builds a Security-First Culture
What do you like best about the product?
The engaging content, frequent phishing simulations, and easy-to-use dashboard make security awareness both effective and measurable across the organization.
What do you dislike about the product?
Some training modules can feel repetitive over time, and customization options for regional or industry-specific content are limited.
What problems is the product solving and how is that benefiting you?
KnowBe4 helps address the human factor in cybersecurity by reducing phishing and social engineering risks through continuous training and simulations. It has improved our employees' awareness, reduced incidents, and made security a shared responsibility across the organization.
Great platform for cyber training and phishing tests
What do you like best about the product?
Range of modules, easy to continuously manage, lots of supporting documentation online and guides
What do you dislike about the product?
Sometimes can be tricky to configure according to best practices, ask a KnowBe4 rep for guidance
What problems is the product solving and how is that benefiting you?
User cyber awareness proficiency, reporting phish emails easily, gathering statistics on userbase
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