KnowBe4 Security Awareness Training
KnowBe4, Inc.External reviews
2,184 reviews
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Good Product and Great support
What do you like best about the product?
From my experience with KnowBe4, the best part is definitely the phishing simulations. They don't just tell you what a phishing email looks like—they actually send one to your inbox. When I clicked a suspicious link (in a controlled test, of course!), I immediately got a pop-up that explained the red flags I missed, which was a very effective learning experience. I also appreciate the sheer volume of content in their library; there's always a new, short training video or a fun game to keep things fresh. It's a system that truly feels like it's built to teach and not just to check a box for compliance.
What do you dislike about the product?
some modules feeling repetitive or simplistic for employees who are already tech-savvy
reporting is detailed, it can be overly complex and difficult to extract the exact data you need.
reporting is detailed, it can be overly complex and difficult to extract the exact data you need.
What problems is the product solving and how is that benefiting you?
it improves human error
KnowBe4 Security Awareness Training is effective for levels of the organization and is easy manage
What do you like best about the product?
The trainings are usually short and concise and can be understood by our cleaning staff all the way to our department heads. Once our users are in the system it's easy to roll out the trainings and monitor the progress. We can also supplement with our own training content and manage the campaigns easily through the use of smart groups.
What do you dislike about the product?
Would like to see more updated trainings on the use of the phish alert button when Microsoft changes the location of the PAB in the desktop and web clients. Using the PAB is the #1 defense mechanism we have against attacks in our organization. Would like to see more short and professional training clips specifically on the PAB.
What problems is the product solving and how is that benefiting you?
Training employees to think before opening emails and clicking links and providing a way for them to report emails they are not sure about.
Dynamic awareness training
What do you like best about the product?
dynamic content that is relevant at the moment.
What do you dislike about the product?
poor translation into Dutch of the various training courses
What problems is the product solving and how is that benefiting you?
awareness of security and cyber security.
Great content and a great value
What do you like best about the product?
I like the variety of security and professional development content in their library.
What do you dislike about the product?
Content and tools seem a bit "over-branded"
What problems is the product solving and how is that benefiting you?
Provides content for our security awareness and sexual harassment prevention training and concepts for building our more advanced security protocols.
Cyber Security Awareness Solution for All type of Industry and Organization
What do you like best about the product?
Easy to use platform for users and Knowbe4 ensures all updated security lapses are addressed in the training with simple examples.
What do you dislike about the product?
As such there are nothing to mention however on-prem solution is also needed as around 30% to 40% Organization still using on-prem systems.
What problems is the product solving and how is that benefiting you?
its so well designed training the feedback from everyone is so positive users thinks that someone personally conducting the training
Great for Phish testing
What do you like best about the product?
KnowBe4 is known for its customizable and frequent phishing tests that mimic real-world attacks. This helps our employees recognize and respond to threats more effectively. The training includes videos, quizzes, games, and interactive modules that cater to different learning styles. Kevin Mitnick’s videos, in particular, are a highlight for many users. The platform makes it easy for admins to manage users, assign training, and monitor progress with detailed reporting and analytics. The content is regularly updated to reflect the latest threats and compliance requirements, which is crucial in a fast-evolving threat landscape. The trainings allow gamification for a different learning experience.
What do you dislike about the product?
The training content can become repetitive over time, especially for employees who’ve been through multiple annual cycles. We had lower-tier plans and found limitations in customizing training content or phishing templates compared to premium tiers. The remediation of malicious emails was more cumbersome than other platforms
What problems is the product solving and how is that benefiting you?
Helping our human firewall. Most breaches stem from user mistakes—clicking phishing links, using weak passwords, or falling for social engineering. KnowBe4 trains users to recognize and avoid these threats. Traditional training can be boring or ineffective. KnowBe4 uses gamification, humor, and interactivity to boost engagement and retention. Fewer phishing clicks and risky behaviors
Knowbe4 Product Review
What do you like best about the product?
The security training goes deep into Security Knowledge and offers a variety of languages which is very important to our global organization.
What do you dislike about the product?
The security training can be skipped through in some occasions, preventing users from learning.
What problems is the product solving and how is that benefiting you?
Phishing training is key to a robust security aware organization.
Great as expected
What do you like best about the product?
I have a high user satisfaction, ease to deploy and integration, efective training content strong support and customer service,.
Its ease of use, strong support, and realistic phishing simulations make it a valuable tool for IT managers and security teams.
Its ease of use, strong support, and realistic phishing simulations make it a valuable tool for IT managers and security teams.
What do you dislike about the product?
limited innovation in IA, have some customization challenges.
What problems is the product solving and how is that benefiting you?
Human error in cybersecurity :KnowBe4 trains employees to recognize and avoid phishing attempts, CEO fraud, and other social engineering tactics.
Lack of Cybersecurity Awareness :KnowBe4 provides up-to-date, engaging training content that evolves with the threat landscape
Lack of Cybersecurity Awareness :KnowBe4 provides up-to-date, engaging training content that evolves with the threat landscape
Versatile software with a lot of application
What do you like best about the product?
The trainings do a good job of breaking down and explaining issues to users that have to view the trainings.
What do you dislike about the product?
There can be a lot of setup involved depending on how you want to use KnowBe4.
What problems is the product solving and how is that benefiting you?
It explains to our users issues to be aware of with both personal and work devices and how those issues can potentially be avoided as well as consequences if they're not avoided and the seriousness of them.
Great to assess staff's basic understanding of cybersecurity.
What do you like best about the product?
Great to assess staff's basic understanding of cybersecurity. I was able to use this information to create other trainings that fit our needs.
What do you dislike about the product?
KnowBe4 as a whole is great, but navigation isn't all that intuitive, and around every turn, there is something being pushed that is an upgrade in a price range we cannot move to.
What problems is the product solving and how is that benefiting you?
This gave me a baseline so that I could plan training that hit our weaknesses.
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