Fortinet FortiVoice for AWS
Fortinet Inc. | 5.3.11Linux/Unix, Other 5.3.11 - 64-bit Amazon Machine Image (AMI)
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Strengthening Rural Health Communications with FortiVoice
What do you like best about the product?
FortiVoice gives our health center a reliable and secure communication system that's easy to manage across multiple sites. As an FQHC in rural West Virginia, consistent phone service is critical for coordinating care, handling patient calls, and staying connected between locations. FortiVoice’s user-friendly interface and dependable performance allow our staff to focus on patient care instead of troubleshooting phones. We also appreciate the ability to scale the system as we expand services in our community.
What do you dislike about the product?
While FortiVoice generally meets our needs, there are a few areas for improvement. The initial setup and configuration can be a bit technical, especially for smaller IT teams without dedicated telecom staff. Some features—like advanced call routing or voicemail customization—aren’t as intuitive as we’d like and require a deeper dive into the manuals or support resources. Additionally, occasional firmware updates have caused brief disruptions, which can be challenging in a health care setting where uptime is critical.
What problems is the product solving and how is that benefiting you?
FortiVoice has helped us centralize and streamline communication across multiple clinic locations, which is essential for coordinating care in a rural setting. Before FortiVoice, we dealt with inconsistent call quality, limited control over call flow, and a lack of integration between sites. Now, we can easily route calls, manage extensions, and ensure patients reach the right departments quickly—improving both efficiency and patient satisfaction. The system also supports our growth, making it easy to add new users or locations without major infrastructure changes.
Unified Communication
What do you like best about the product?
FortiVoice is a unified communication solution that helps businesses stay connected and collaborate effectively. It is secure, reliable, and scalable, and can be used to make and receive calls, send and receive messages, and hold video conferences.
What do you dislike about the product?
I am not a big fan of its outdated User Interface.
What problems is the product solving and how is that benefiting you?
FortiVoice is helping our businesses to communicate more effectively, save money, protect our data, grow with our needs, and avoid downtime.
Office Communication No Longer A Headache
What do you like best about the product?
FortiVoice is amazing by seamlessly combining a comprehensive array of communication, security capabilities and more into a single and very user friendly platform.
What do you dislike about the product?
No discounts or incentives offered, though this could be based on my team size.
What problems is the product solving and how is that benefiting you?
For me a Fortvoice was a game changer for remote work setups. Hi was finally able to goodbye to limitations of legacy phone systems, Fortivoice opens doors to business calls, conferences, and chats from any location, smartphone or computer!!
Easy to use and works well!
What do you like best about the product?
It has been easy to use both at the office and at home. I am able to forward calls to my personal phone when needed. Haven't ran into any issues with the program.
What do you dislike about the product?
I haven't really ran into many issues with the program. Customer service wasn't available the only time the system went down on us but other than that I don't have any complaints!
What problems is the product solving and how is that benefiting you?
FortiVoiceis what we use to speak with our drivers and it easily transitions with us from the office to home allowing us to work remote without issues. It's vital to our daily business.
One of the best Voice Call System
What do you like best about the product?
It is user friendly and no need to worry about missed call on the ext as I can use in my phone as well so, no chance of missing any important office calls, and it is very easy to use.
What do you dislike about the product?
Well so far, didn't find in issue, as we are just implementing stage so can't say about any disadvantages.
What problems is the product solving and how is that benefiting you?
It is solving our day to day communication issue which sometimes due to unavailibly of manager at desk at time of important discussion, so we need to call on mobile phone on personal no. so to take care of confidentiality FortiVoice is help that we can call on direct ex. on there mobile phone instead of personal number.
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