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Webex Suite

Cisco Systems, Inc.

Reviews from AWS customer

2 AWS reviews

External reviews

36 reviews
from

External reviews are not included in the AWS star rating for the product.


    Cletus Okolie

Offers a straightforward initial setup phase

  • April 09, 2024
  • Review provided by PeerSpot

What is our primary use case?

In our company, we had to increase the usage of Webex after we found out that when we were using Cisco's teleconference software, external users could not join meetings. When I create a meeting in Webex, my company can hold meetings and use teleconference software.

What needs improvement?

From an improvement perspective, Webex should be able to have recording features.

From an improvement perspective, it should be possible to integrate Webex with other platforms.

The high price of the product is an area of concern where improvements are required.

For how long have I used the solution?

I have experience with Webex for years.

What do I think about the stability of the solution?

It is a very stable solution. I rate the solution's stability a six out of ten.

What do I think about the scalability of the solution?

It is an easily scalable solution.

I don't know how many people in my company use the product. I conduct most of the meetings with the help of the tool for around 50 to 100 users. I also need to consider how some people prefer Zoom while others prefer Webex.

How was the initial setup?

The product's initial setup phase is very straightforward.

The solution is deployed on the cloud.

The solution can be deployed once a user downloads, installs, takes care of the setup of a meeting, and then arranges for a device to attend it.

The solution can be deployed in less than ten minutes.

What about the implementation team?

The product can be deployed with the help of the company's in-house team.

What was our ROI?

The product is worth the investment since it helps our company to hold meetings and other business-related sessions for people to attend. In my opinion, the ROI of the product is fine.

What's my experience with pricing, setup cost, and licensing?

There is a need to buy a subscription-based license to use the product. You need to make yearly payments towards the licensing charges of the product. You need to opt for a subscription-based licensing model for your organization. The product is a bit expensive.

What other advice do I have?

In our company's day-to-day business operation, we use Webex to hold our internal meetings and for those who want to join certain meetings remotely. The tool is connected to two offices, the head office and a branch. The teleconference software part of Webex allows external users who need to join a meeting. Sometimes, Zoom or Microsoft Teams can be used as alternatives if there are some stability issues with Webex. One can switch between the options.

Webex has simplified remote work in our company the same way Zoom has helped us. Webex has helped with the meeting part, specifically virtual meetings. It has helped ease business. I also have to ensure that our staff or external execs join Webex sessions without any issues.

Speaking about the most valuable aspect of the product for team collaboration, I find the whiteboards and control or the ability to share, especially when troubleshooting with a remote user, useful. Webex allows its users to easily share screens with other users, so users can look at the screen to see what the other person or user is doing.

I have not tried the integration of Webex with Zoom. If people from Zoom and Webex can join a meeting together there would be a lesser need to set up for a meeting. Anybody with Webex or Microsoft Teams can still join the same meeting that has been set up on Zoom. The ability to join a meeting should not depend on which application one uses.

The video quality of the product is good. There has been a lot of improvement in the tool's video quality.

I think the tool has security features because most of the calls on it are encrypted, so you can be sure that nobody is trying to listen or eavesdrop on the different sessions you have on the product. Depending on how a host o has set up the meeting, others can join and connect easily. When you closely look at the sessions in the tool, I think the tool has improved, and everything seems fine.

I suggest others start using the product since they can see added features in the product over a period of time. I recommended the product to those who plan to use it.

I rate the tool a nine out of ten.


    Brindha Muthukumar

Easy to use for setting up groups and conversations and good for integrating with other applications

  • April 08, 2024
  • Review provided by PeerSpot

What is our primary use case?

My company mostly uses it for internal purposes.

We mainly use it for team communication and meetings, as well as the chatbot feature.

Webex is primarily for remote work and virtual meetings, such as screen sharing. We don't use it for anything beyond basic meetings.

How has it helped my organization?

Webex improved our overall team collaboration.

What is most valuable?

Webex keeps our data secure. The security features are good in this product.

I also like the chatbot feature. If we have an incident or aren't sure about something, we type in a keyword, and the chatbot provides relevant information or helps us find the right resources.

However, the chatbot is the only integration we have with Webex.

What needs improvement?

There could be more some AI-related features.

For how long have I used the solution?

I have been using it for more than two years.

What do I think about the stability of the solution?

It has been a stable product for me.

What do I think about the scalability of the solution?

It is a scalable product and works well for our company.

Which solution did I use previously and why did I switch?

I have used Microsoft Teams.

When compared to other tools, I find Webex easy to use for setting up groups and conversations. It's also good for integrating with other applications. Everything I need is available - including document sharing.

How was the initial setup?

The initial setup wasn't too difficult. The setup process was clear.

What about the implementation team?

We could install it on our systems if needed.

What other advice do I have?

Overall, I would rate the solution an eight out of ten.


    ANSHUL NIGAM

Enables easy communication, and the video conferencing quality is good

  • April 04, 2024
  • Review provided by PeerSpot

What is our primary use case?

We use the solution for everything. It is used by engineers. They use the tool for communication within the team and for video calls with the customers. It provides chat, instant calling, and messaging features. Everything is integrated into Webex.

How has it helped my organization?

Webex is used by Cisco worldwide. All the companies that have Cisco engines will have Webex. It is a common tool for easy communication.

What is most valuable?

Webex is a good solution. It is a handy tool. Sharing is easy. Contacting multiple users at a time is easy. It is quite useful. It is a strong product. The video conferencing quality is better than that of other solutions. Webex has the upper hand on everything because it runs on Cisco.

What needs improvement?

Webex is limited to Cisco. It is a good and a bad thing. It is okay for security reasons. We will get access to the product only if we are a Cisco user.

For how long have I used the solution?

I have been using the solution for eight years.

How was the initial setup?

The initial setup is a bit difficult. It is quite technical.

Which other solutions did I evaluate?

Some companies use Microsoft Teams.

What other advice do I have?

We are customers and partners. Overall, I rate the product a ten out of ten.


    Vaiyapurisankar K

Offers good integration capabilities but needs to improve the scalability features offered

  • April 04, 2024
  • Review provided by PeerSpot

What is most valuable?

The solution's most valuable feature stems from its ability to help us connect to meetings, specifically team meetings, where we can discuss issues related to our company.

What needs improvement?

Webex has issues. If you use Zoom on Microsoft Team, Webex can look complicated since, at times, voice or audio is an area that may not be very clear. Problems start when a large number of users try to use the solution, but it starts to function better automatically when the count of the people involved in the product comes down, making it seem like a not-so-scalable tool. The scalability and voice quality attached to the solution are areas of concern where improvements are required.

For how long have I used the solution?

I have been using Webex for ten years.

What do I think about the stability of the solution?

It is a stable solution.

What do I think about the scalability of the solution?

It is not a scalable solution.

Most of the users of the tool in my company are hosts, while there can be many attendees in a meeting. The host submits a single link for all to join a meeting. A host can also add a co-host to the meeting.

Around 100 people in my company use the product.

The product is not used on a regular basis.

Which solution did I use previously and why did I switch?

Nowadays, my company prefers to use Microsoft Teams over Webex, especially if there are only 10 to 25 people needed in a meeting.

How was the initial setup?

The product's initial setup phase was straightforward. During the setup phase, even a mobile app was available.

The solution can be deployed on the cloud.

The solution can be deployed in around five minutes.

What about the implementation team?

The solution was deployed with the help of our company's in-house team since we had only to download it from the product's website.

What's my experience with pricing, setup cost, and licensing?

To host meetings with the product's help, you must pay the annual subscription licensing fees attached to the solution. The charges attached to the subscriptions of the product are okay. There are no extra charges to be paid in addition to the standard licensing fees.

What other advice do I have?

Speaking about the use of Webex in our company's day-to-day business operations, I would say that we primarily use Webex's interface for video, but the audio part is used separately with audio devices. A separate device needs to be used so that our company can connect to the audio part of the solution while the video part can be used in Webex's application. The audio and video are separately connected when using the product so that the audio issues attached to Webex can be eliminated.

Speaking about how the product has simplified remote work in our company, I would say that we use Webex to connect to meetings and for training. The tool is also useful for making announcements, especially if there are any issues faced by our remote workforce since it allows us to access their devices remotely.

The video quality of the product is okay, in my opinion.

The product's security features are good.

Webex is available on the mobile app, so you just can create and attend meetings through the solution's application.

I won't recommend the product to those who plan to use it.

The integration capabilities of the product are good.

I rate the tool a seven out of ten.


    Rajkumar-Santhanam

The appointment scheduler offers great compatibility with the tools under the same brand

  • March 11, 2024
  • Review provided by PeerSpot

What is most valuable?

The most valuable feature of the solution is the appointment scheduler that sends messages and communicates the meeting time to the parties involved in the meeting. Webex's share control feature is also good.

What needs improvement?

The accessibility of the share screen option provided by the product is an area of concern where improvements are required.

For how long have I used the solution?

I have been using Webex for the past nine months. I am a user of the product.

What do I think about the stability of the solution?

Stability-wise, I rate the solution a nine out of ten.

What do I think about the scalability of the solution?

Scalability-wise, I rate the solution a ten out of ten.

There are 15,000 to 25,000 uses of the product in my company.

Webex is used once a week in my company. Most of our company's customers prefer Google Meet or Microsoft Teams.

How are customer service and support?

I hardly have experience with the solution's technical support. I rate the technical support an eight out of ten.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

My company has experience with other solutions, but we switched to Webex since it provides an appointment scheduler compatible with Cisco solutions.

How was the initial setup?

I rate the product's setup phase a ten on a scale of one to ten, where one means it is a difficult process and ten means it is an easy process.

The solution is deployed on the cloud.

What about the implementation team?

I was involved in the deployment of the product in my company.

What other advice do I have?

Our company prefers to use IBM Video Streaming and Zoom to handle large-scale virtual events or webinars. For large-scale events, I do not use Webex.

For daily team collaboration in my company, we don't use Webex since we have a product named Slack.

I cannot comment on the video quality offered by the product since I am not very aware of it.

The unique integrations offered by the product include the appointment scheduler. The appointment scheduler is a good option because it schedules meetings. The tool also integrates with the CASE command and updates the calendar and Salesforce tool. The integration with the calendar looks fine.

I rate the ability of the product's security and privacy features to meet our organization's requirements as a ten out of ten.

I recommend the product to those who want a product that could help them with their communication and collaboration needs.

I rate the overall tool a nine out of ten.


    NagendraNekkala

Video quality and security is good, but the user interface is not easy to use

  • March 05, 2024
  • Review provided by PeerSpot

What is our primary use case?

We use the solution for daily communication and collaboration in our organization.

What is most valuable?

Webex is a good tool for collaboration. It has mail exchange features. We can have team meetings and video conferences. The interactive sections are good. We can have online sessions. We can use the solution to conduct discussions and presentations. The video quality is good.

What needs improvement?

The solution is not as user-friendly as other collaboration tools. The user interface is not easy to use. The navigation of the solution is different from other products. It is a challenge. Integrating the product is not as easy as other collaboration tools because specific APIs must be deployed for integration. The user experience must be improved. It will be helpful if the vendor provides better training manuals.

For how long have I used the solution?

I have been using the solution for six years.

What do I think about the stability of the solution?

The tool’s stability is very good. I rate the stability a nine out of ten.

What do I think about the scalability of the solution?

The scalability can be improved. I rate the tool’s scalability a six out of ten.

How are customer service and support?

The support is good.

How would you rate customer service and support?

Positive

How was the initial setup?

We need a trained person to install the solution. The deployment takes three to four hours. The maintenance is easy. One person is enough to maintain the product.

What's my experience with pricing, setup cost, and licensing?

The cost is pretty high compared to the competitors.

Which other solutions did I evaluate?

Webex has better security features compared to other solutions. However, other solutions like Zoom and Microsoft Teams are better at user-friendliness and user experience.

What other advice do I have?

Overall, I rate the product a six out of ten.


    Nuno Maia

Improves our team's collaboration and offers good video quality during remote meetings

  • March 04, 2024
  • Review provided by PeerSpot

How has it helped my organization?

Webex greatly improves our team's collaboration by being our main communication tool and meeting platform, helping us work effectively regardless of location.

What is most valuable?

The chat and meeting scheduling features in Webex are most valuable for our team's productivity. The video quality during remote meetings is quite good, enhancing our communication and collaboration.

What needs improvement?

There is room for improvement in the chat history and search functionality in Webex, making it easier to find past conversations and commands by keywords.

For how long have I used the solution?

I have been using Webex for about three years.

What do I think about the stability of the solution?

I would rate the stability of Webex as a ten out of ten.

What do I think about the scalability of the solution?

Around 1,000 users in our company use Webex. I find it easy to scale since we have been able to scale it smoothly as our usage increases.

Which solution did I use previously and why did I switch?

I prefer Teams over Webex because it integrates better with the other tools we use. In terms of features and functionalities, they are similar, as far as I know.

What other advice do I have?

I would rate the Webex user interface and ease of use at around seven out of ten in terms of complexity.

Overall, I would rate Webex as an eight out of ten. It is a great product.


    Robinson Maina

Very flexible and offers good integration with LMS software

  • February 28, 2024
  • Review provided by PeerSpot

What is our primary use case?

I use the solution in my company for meetings and training. The tool has a lot of good features, including screen sharing features, and it also provides a good user experience.

What needs improvement?

Webex is a very demanding application, so it requires a very heavy bandwidth. The aforementioned area can be considered for improvement in the product. The pros of the product overshadow the product's cons.

For how long have I used the solution?

I have been using Webex for five years.

What do I think about the stability of the solution?

Stability-wise, I rate the solution an eight out of ten.

What do I think about the scalability of the solution?

Scalability-wise, I rate the solution a ten out of ten.

How are customer service and support?

The solution's technical support is good. I rate the technical support a ten out of ten.

How would you rate customer service and support?

Positive

How was the initial setup?

I rate the product's initial setup phase a two on a scale of one to ten, where ten points mean it is very difficult to deploy.

The product's initial setup is easy.

The solution can be deployed in a few minutes.

What's my experience with pricing, setup cost, and licensing?

Webex is a cheaply priced tool.

Which other solutions did I evaluate?

Compared to the other products in the market, I feel Webex is better.

What other advice do I have?

The video quality offered by the product is very good for our company's remote meetings.

The product is very flexible, and it can be integrated easily with other platforms. The product integrates very well with LMS software products.

I don't know if any maintenance is required for the product.

I rate the overall tool a ten out of ten.


    Navee Srichaiyanont

Improves team collaboration within businesses and offers integration capabilities

  • February 12, 2024
  • Review provided by PeerSpot

What is our primary use case?

I use Webex in my company to optimize communication and meetings.

What needs improvement?

The product's user interface is an area with shortcomings, making it an area where improvements are required.

In the future, I would like to see Webex provide integration capabilities with Microsoft.

The quality of the services offered by the support team needs to be improved.

For how long have I used the solution?

I have been using Webex for two or three years.

What do I think about the stability of the solution?

Stability-wise, I rate the solution an eight out of ten.

What do I think about the scalability of the solution?

Though I am not sure, I feel that the tool does not allow an increase in the number of users.

In our company, we use around 30 rooms in the product. Depending on the size of the room, somewhere between 10 to 30 people can attend a meeting in Webex.

How are customer service and support?

I have experience with the solution's technical support. I rate the technical support a seven out of ten.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

In comparison to Webex and Microsoft Teams, I feel that Zoom is better.

How was the initial setup?

The product's initial setup phase was complex.

The solution is deployed on the cloud. For mobile phones, my company uses the on-premises version of the product.

What's my experience with pricing, setup cost, and licensing?

I rate the product price a five on a scale of one to ten, where one is high price, and ten is low price.

What other advice do I have?

The product improves team collaboration in our company since it integrates with Microsoft Teams or other vendors. The last time I studied Cisco CVI was to know about how to integrate it with Microsoft Teams.

Our company prefers Webex and Microsoft Teams for virtual meetings since both tools offer valuable functionalities. My company uses Microsoft Teams since we have licenses like Office 365 E1 or Microsoft 365 E3. Though my company installs Webex for Cisco Room Bar, our organization uses Microsoft Teams for virtual meetings.

The video and audio quality offered by the product is okay. The staff members in my company are comfortable using Microsoft Teams. Webex is a bit difficult to use for the staff members in my company.

I rate the tool an eight out of ten.


    Ratshibvumo Matodzi

Easy-to-use tool with flexible team collaboration features

  • February 08, 2024
  • Review provided by PeerSpot

What is our primary use case?

We use the product for attending training webinars, meetings, and team collaboration.

What is most valuable?

The product's most valuable flexibility of features is particularly in terms of the user experience, from joining meetings to the controls available during the meetings. We can easily manage the audio-visual aspects as well.

What needs improvement?

There could be a feature available to record the meetings.

For how long have I used the solution?

I have been using Webex for half a year. At present, I use the latest version.

What do I think about the stability of the solution?

I rate the platform's stability a ten out of ten.

What do I think about the scalability of the solution?

The number of times we use the platform depends on a particular virtual event. It varies from every day to once in a week or month. I rate the scalability a nine out of ten.

Which solution did I use previously and why did I switch?

We use different webinar platforms, including Webex, Teams, and GoToWebinar, depending on the organization's needs.

How was the initial setup?

Compared to Teams, I rate Webex's initial setup process a ten.

What other advice do I have?

Webex has enhanced the remote team collaboration process regarding time management and cost savings. The whole platform works well in terms of productivity. Its integration with other tools has improved workflow efficiency.

It is an easy-to-use tool with lots of reliability. It should be considered by every potential user looking for a meeting platform.

I rate it a nine out of ten.