We use Webex to conduct online meetings with our customers.
Webex Suite
Cisco Systems, Inc.External reviews
External reviews are not included in the AWS star rating for the product.
Helps us organize online meetings and efficiently integrates with multiple products
What is our primary use case?
What is most valuable?
The product's most valuable feature is its ability to integrate with multiple products.
What needs improvement?
Webex's translation feature could work more accurately.
For how long have I used the solution?
We have been using Webex for five years.
What do I think about the stability of the solution?
I rate the platform's stability a seven out of ten.
What do I think about the scalability of the solution?
We have enterprise companies as our customers for Webex. I rate the scalability an eight out of ten.
How was the initial setup?
I rate the initial setup process a seven out of ten. It takes a few days to complete.
What's my experience with pricing, setup cost, and licensing?
I rate the platform's pricing a six out of ten.
What other advice do I have?
I rate Webex an eight out of ten.
The solution is heavy and takes too much time to open, though it is useful for communication
What is our primary use case?
We use the solution for voice calls, desktop sharing, and sharing drawings or texts for presentations.
What is most valuable?
The solution is useful for communication. It provides the basic features available in other products.
What needs improvement?
The solution is heavy and slow. It takes too much time to open. It is a bit old. I do not feel comfortable using it.
For how long have I used the solution?
I have been using the solution for six years, but not frequently.
What do I think about the stability of the solution?
I rate the stability a five out of ten.
How was the initial setup?
The initial setup was easy.
Which other solutions did I evaluate?
Microsoft Teams and Zoom are better than Webex. Webex is pretty slow compared to Microsoft Teams and Zoom. Microsoft Teams is also a bit heavy and slow. I like Zoom. I feel more comfortable using Teams and Zoom. I have been using them for a long time.
What other advice do I have?
We use the solution rarely. I use Webex only when our partners ask us to join meetings through Webex. I might not be comfortable using Webex because I do not use it frequently. Our organization takes care of our security needs. Overall, I rate the product a four out of ten.
User-friendly but not very scalable
What is our primary use case?
I use Webex for Internet meetings.
What is most valuable?
The most valuable feature is Webex's user-friendly video conferencing.
What needs improvement?
One area that could use improvement in Webex is the connection speed. There are times when the platform feels a bit slow, which impacts the overall experience.
For how long have I used the solution?
I have been using Webex for a few months.
What do I think about the stability of the solution?
The stability is average.
What do I think about the scalability of the solution?
It is not very scalable. We have approximately 100 users at our company.
How was the initial setup?
The initial setup is simple and I did it myself.
What other advice do I have?
Overall, I would rate Webex as a six out of ten.
Highly scalable and easy to work with
What is most valuable?
I like Webex because it is easy to work with.
What needs improvement?
In terms of improvement, every time I want to join a meeting on the web, I have to download an extension or the desktop app. It would be better if I could just join meetings directly on the web without extra downloads and steps. Simplifying this process would make things more straightforward and convenient for users like me.
For how long have I used the solution?
I have been working with Webex for almost four years.
What do I think about the scalability of the solution?
I would rate the scalability as a ten out of ten. It is most suitable for small to medium businesses.
Which solution did I use previously and why did I switch?
I have used Microsoft Teams along with other solutions like Webex, and in comparison, Teams stands out for its seamless integration with Office 365. The compatibility with business needs makes Teams a preferred choice. While both Teams and Webex serve their purposes, the ease of use and integration with Microsoft's suite of tools make Teams a more convenient option for me.
How was the initial setup?
The initial setup was not overly difficult, but it was time-consuming.
What other advice do I have?
For those considering using Webex, my advice would be to explore automation options, especially if there is an outside team involved. Automating certain tasks can streamline processes and make using Webex more efficient. Overall, I would rate Webex as an eight out of ten.
Helps with efficiently scheduling meetings and work interviews remotely
How has it helped my organization?
The platform helped us a lot during COVID-19 to schedule meetings remotely.
What is most valuable?
We can access and conduct meetings remotely from anywhere using Webex. It saves a lot of challenges dealing with documents while preparing for meetings or interview sessions.
What needs improvement?
The product's price could be better.
For how long have I used the solution?
We have been using Webex for seven years.
Which solution did I use previously and why did I switch?
I use Skype, Microsoft Teams, and Zoom as well. Some functions like screen sharing are challenging to use in Microsoft Teams. For Skype, it is more complicated to establish a powerful network.
How was the initial setup?
We have to connect to the network and download the software using the browser for installation.
What about the implementation team?
I implemented the product myself.
What's my experience with pricing, setup cost, and licensing?
We purchase the product's yearly license. It is expensive.
What other advice do I have?
I rate Webex an eight out of ten.
Simple to integrate, helpful support, and high availability
What is our primary use case?
I use this solution for chatting, scheduling, and meetings.
What is most valuable?
The most valuable feature of Webex is if you are using the Cisco hardware it is simple to integrate. Additionally, it can integrate well with mobile devices.
What needs improvement?
Webex could improve the calling feature. It would be helpful to be able to call outside the IP environment.
For how long have I used the solution?
I have been using Webex for approximately one year and a half.
What do I think about the stability of the solution?
This is the most stable solution I have used.
How are customer service and support?
I rate the support from Webex a nine out of ten.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I have previously used other solutions, such as Teams and Zoom and I have had issues with conductivity requiring me to reload. I have not had any issues with Webex.
What's my experience with pricing, setup cost, and licensing?
The price of Webex is in the middle range compared to the market.
What other advice do I have?
Inside Webex, there exists a feature known as "At Hub." This feature is accompanied by a new browser that offers an array of impressive features and gadgets. Moreover, it enables you to incorporate these elements into your own website. I highly recommend giving it a try and utilizing the app assistance available to explore the extensive range of excellent products within the Webex hub. You're bound to be pleasantly surprised by what awaits you there.
Many customers are already utilizing Cisco phones, which offers a significant advantage. By using a Cisco phone, they can effortlessly join Webex meetings or video conferences through their designated video test or conference endpoint. However, it's important to note that this capability is also available with other platforms like Zoom and similar services.
I rate Webex a nine out of ten.
Has good stability and an easy initial setup process
What is our primary use case?
We use the solution for multiple purposes, including collaborative meetings and online education through web events, seminars, practical sessions, and lab sessions.
What is most valuable?
The solution provides a secure environment for meetings. Along with this, its feature for conducting exams works the best. In addition, it helps the instructor to monitor student engagement during online educational sessions.
What needs improvement?
They should integrate the solution with multiple hardware vendors.
For how long have I used the solution?
I have been using the solution for more than ten years.
What do I think about the stability of the solution?
It is a stable solution. I rate its stability ten out of ten.
What do I think about the scalability of the solution?
It is a scalable solution. I rate its scalability ten out of ten.
How are customer service and support?
Technical support is optional for the solution as it is never out of connectivity or has latency issues.
Which solution did I use previously and why did I switch?
I have used Zoom and Microsoft Teams before. In comparison, Webex provides additional features and a standard license policy.
How was the initial setup?
The solution's initial setup process is straightforward.
What's my experience with pricing, setup cost, and licensing?
The solution is low-cost for a hybrid model.
What other advice do I have?
It is a unique solution. I rate it ten out of ten.
Support available, scales well, but chat functionality could improve
What is our primary use case?
We use Webex for conferencing.
What is most valuable?
The most noteworthy aspect of Webex is its quality, which I found satisfactory without any notable issues.
What needs improvement?
In terms of features, it would be beneficial for Webex to focus on improving its chat functionality to make it more user-friendly. Additionally, enhancing communication operations to create a friendlier user experience would be advantageous. Other individuals who have tried using it faced challenges when attempting to share content with third parties during conversations or meetings.
For how long have I used the solution?
I have been using Webex for approximately five years.
What do I think about the stability of the solution?
We encountered connectivity issues that could have stemmed from our network, the internet service provider (ISP), or other factors. It seemed to be an isolated incident, and I didn't have the opportunity to connect with tech support to diagnose the exact problem. It could have been related to an update or an issue with Webex itself. However, the problem was eventually resolved. While it was a significant concern for someone else, I had not personally received any complaints about it prior to that occurrence.
What do I think about the scalability of the solution?
We have three people in my group that have used Webex.
How are customer service and support?
Although there is internal technical support available, I didn't escalate the issue as it was resolved almost immediately. The presence of an active internal technical support team played a key role in swiftly fixing the problem.
Which solution did I use previously and why did I switch?
I have a preference for alternative tools. Regarding conferences, Webex is acceptable. I want to be honest with you about this. Connecting on Webex is actually easy. I would consider it to be on par with Zoom in terms of overall quality. However, I'm aware that some external users from the company's perspective have encountered certain issues that have hindered their conversations. Honestly, they weren't particularly enthusiastic about this solution. When I need to communicate with these external customers through Webex, they tend to choose another tool. This doesn't inspire much confidence in me, but I understand it's a personal matter. Perhaps the design could be improved, but that's also just my personal opinion. Apart from that, I believe Webex has all the necessary features. As a regular Zoom user, I simply prefer to stick with Zoom based on my own experiences and preferences. Additionally, I find it more useful to use Zoom for both personal and team purposes.
For my ideal solution, I would suggest taking the best features from various tools. For instance, I would incorporate Slack's messaging capabilities and Zoom's audio-video functionality. That combination would be perfect for me. If it were possible to also include elements from other platforms like Telegram and Webex, it would further enhance the overall solution.
What other advice do I have?
The solution requires maintenance.
I rate Webex a seven out of ten.