It is for APM, Application Performance Monitoring. And server monitoring.

There are two types of teams we have in every organization. One is for DevOps, and the second one is for performance testing. Those who are using these tools, like AppDynamics, Dynatrace, or whatever tool we have on the APM side.

These tools are used by two teams: one is the performance team, and another one is the DevOps team. So, the setup and the alert system belong to the DevOps team, not for performance. So, I don't use any alerts in AppDynamics, Dynatrace, or any of the tools.

There is room for improvement in the stability.

I have experience with this product.

I would rate the stability a six out of ten. It can be improved.

Scalability is not that much available with the applications.

There are around 400 to 500 end users.

Whenever it is needed, they have provided support from the New Relic side.

Whenever they get their customers, they'll go for approval, then they will assign someone, then that person will come and understand what issue we are facing and what we require. Then they will try to resolve the issue.

I prefer AppDynamics and Dynatrace. These two tools over New Relic.

So, integration is possible with LoadRunner and other tools in New Relic.

I would rate it a six out of ten.

I use the solution in my company to monitor the applications' performance and do some stress tests on the application. In our company, we use the tool to monitor the core application inside the data center. In some cases, New Relic is used to monitor users' access to the applications.

The most valuable feature of the solution is its ability to execute queries and analyze the data. For all the data, the tool has a specific function with which you can spot and mix the data or correlate the data wherever you want. It is easy to simulate and execute queries, and the availability of the data is very nice. The tool gives you a basic way to manage the data.

The product's initial setup phase is not straightforward to manage if you have no experience with installations, making it an area that can be improved.

I have been using New Relic for a year. My company is in partnership with New Relic.

I think the support of the tool is a good option. I think the support of the tool. I rate the tool's support an eight and a half out of ten.

I have experience with Catchpoint. With New Relic, you monitor the application from within. You monitor all the communication calls between the application and all the systems that the application needs to use, such as databases or servers. With Catchpoint, you can monitor user experience and how it interacts with the application, so we are monitoring from the outside, which is from the user to the application.

For the product's initial setup phase, you need to have a background of doing installations. It is not a straightforward process, as you need to have more skills to do the tool's setup. The tool's setup phase is a little bit more complex but with the correct knowledge, it can still be very easy. You have to have some prior knowledge in installation to start with the tool's setup phase.

For the product's deployment phase, you need around 20 people because you need the people who do the installation and connections, along with the owner of the platform or the database, for which there is a need to create some access using New Relic. You have to do some configurations or partitions to install the agent. You need to have an expert on New Relic, as well as the user or the administrator of the infrastructure where the tool will be installed, so customizations can be done if needed.

The time required to deploy the solution depends on the amount of installations required and the architecture where the solution will be used. One agent can be deployed in maybe 30 minutes. Depending on whether you have everything in place and people know what they are doing, it may take 30 minutes to deploy the tool.

The tool can not be related to productivity. The product helps the development team that develops and makes changes in the applications. The tool helps a lot and provides a lot of information to the development teams so they do not have to do simulations. With all the information that New Relic provides, the development teams can just make decisions about the changes within the applications during the development. The tool offers information about the business process. With the tool, you can have all the information related to all the purchases from the marketplace and understand why the purchases were okay or why not, why the people that are logging in are not making any purchases, along with all the information related to the business process that are very helpful for the business.

The product is neither cheap nor expensive, and I believe that it is a competitively-priced tool.

I don't know how the alerting mechanism in New Relic has improved our company's response time. I am more into the demo part, so I am not a user of the tool.

I rate the tool a nine out of ten.

I use the solution in my company for predominantly API response time. It is used to measure API response time.

New Relic is very slow, and the app is a bit frustrating to use, which is something that has been happening a lot in the past year. During the last six months, I have noticed that it has become extremely laggy. The irony stems from the fact that a tool used for performance measurement itself has so many performance issues. I think it has also become too crowded with too many features. I have been using New Relic for ten years, and over a period of time, it has added a lot of new tools and new profiles, which are great, but now the tool has become too crowded. Around 80 percent of the time, I use the tool only for basic use cases, which were all there even ten years ago. The tool has definitely improved the interface, which is good, but apart from the basic features that I need, there are all these features in the tool that crowd the tool's entire user interface, which becomes complex. I like Sentry because its main interface for error reporting and handling has always been very clean and focused while not being crowded with too many things, but I don't know about the solution's future. With New Relic, the tool seems crowded when it comes to its interface, which has too many features.

I have been using New Relic for ten years. I use the solution as an end customer.

It is a scalable solution. The product operates as a third-party or SaaS tool, so I believe that it has intra-scalability options.

The technical support for the solution is very good. I rate the technical support an eight out of ten.

My company has been using Sentry for error reporting, alerting, and monitoring.

The product's initial setup phase was very easy.

One person can manage the product's deployment phase. Once the product is installed, it doesn't require much maintenance.

The solution is deployed on a cloud-based infrastructure.

The solution can be deployed in less than a day.

I rate the product price a five on a scale of one to ten, where one means cheap, and ten means very expensive. I don't remember the product's exact price, but I know my company pays around 500 USD a month for two or three products.

For monitoring purposes, I would say that the product has a good interface for quickly finding performance bottlenecks.

The tool gives a detailed audit of every piece of code, like how much percentage of time it takes, making it very easy for me to first locate the APIs that offer the poorest performance and then go deep dive into those APIs to see which part of the code base of that API is causing performance bottlenecks. Instrumentation becomes quite straightforward and easy with the tool's features.

I don't use the alerting system in New Relic.

My company uses New Relic only when we want to instrument APIs and for performance improvements, but we don't use it for error handling and error reporting since we prefer Sentry for such areas.

I rate the tool an eight out of ten.

We use New Relic as an infrastructure management tool.

The tool's most valuable features were APM and core reliability. We get alerts whenever an anomaly is detected. The solution is very friendly.

The solution needs to have staging.

New Relic is stable.

My company has around ten users for the product.

The tool has good support. They have big communities and forums apart from the tech support.

New Relic's deployment was easy. They had good documentation.

The solution is cheap, but prices can go up when users grow.

I rate the product an eight out of ten.

Regarding use cases, we use it for app support. So basically, we use the APM module, and we also use it for monitoring.

It has helped my organization to dive deeper into the application using the APM module is very helpful. So when we're looking for problems of why an app is behaving incorrectly, we can dive deep into it using the APM module.

I would have to say the APM module is its most valuable feature.

Documentation is one of the biggest things that I have a problem with since its documentation is not clear sometimes.

Logging right now is something I want to improve. So, every log that you have has to have an issue. So logging needs to be probably set right.

I would like to see more logging capabilities in the solution. If they can accept logs, they just can't report. So, I guess reporting on logging is something I want to see in the future.

I have been using New Relic for ten years. Also, I am using the solution's latest version.

The stability of the product is high.

It is a very scalable product.

I rate the support a four out of ten. One of my biggest frustrations was related to its support.

New Relic is deployed on the cloud. The ease or complexity of deploying the solution depends on the piece that you're deploying. The app pieces are pretty standard when the infrastructure is more complex.

I have not experienced any return on investment using the solution.

I think it's overpriced for the technical support that we get. We spent over 1,00,000 USD a year.

To those planning to use the solution, I would say to do as much setup as you can upfront with the technical support reps that helped set things up because trying to set it up later is more difficult.

I rate the support a six out of ten.

Our use cases were varied. We had front-facing applications, message brokers, API gateways, legacy applications running on RPC, and platforms. We used New Relic for instrumentation, and we discovered different metrics using it.

New Relic is an APM tool, similar to Dynatrace or Datadog. It uses an agent to discover metrics based on browser, mobile, and custom matrices. We can also develop synthetic monitoring. It has helped us in exploring the metrics.

The best feature of New Relic is its simple look and feel, making it easier to use than other tools.

One thing New Relic needs to improve is the user data schema. It wanted us to move from version one to version two, but that was difficult because we wanted to do single sign-on, and it couldn't support our Ping Identity platform. That's something New Relic needs to work on.

Another issue I have with New Relic is its suite licenses. It has a two-tier system: the full-stack observability, which requires a suite license, and the free version, which doesn't offer any peer review capabilities. It needs to change because having a suite license for a user who can only view the post-stack, not even the curated view, is a big no-no. Dynatrace or SAP don't have this issue.

I should point out one more thing about New Relic. We use it with OpenShift, and one of the issues we faced was that New Relic required root access, which was a concern because no admin in the world would give any third-party vendor root access. However, they seem to have corrected this in the next version.

I have been using New Relic for three years. We're using version 8.0.

It has its limitations, but it is a stable solution.

It is a cloud-based solution, so the platforms automatically scale.

We struggled with the support.

We are currently using Dynatrace. We have moved away from New Relic because of its shortcomings – the user data schema. They had two versions, and we couldn't group different entities under version one. For example, our enterprise applications are numerous, including activation, OSS, BSS applications, and so forth.

It is an expensive solution. The licensing scheme is based on users having to have full stack observability, and there is no free version for non-seat license users to access what they want to see. I believe it's an expensive tool. They were not like that a couple of years back. Their new licensing scheme is based on full-stack capabilities; many clients would not like it. I would rate the licensing model a four out of ten. It is a very poor licensing scheme.

It works well, and it has a very good look and feel to it. However, it also has its limitations. So some clients may like it. That's why they will be willing to pay more for New Relic compared to any other API. It's fine.

Overall, I would rate the solution an eight out of ten.

We use New Relic to generate log management, like the different kinds of logs and alarms, and automate the same easily.

The versatility of the solution is its most valuable feature. It offers features like user behavior and user experience monitoring besides log management in one suite. When comparing it with other tools, other tools are primarily focused on only the management or only user behavior, but New Relic has both features.

The initial setup can be made easier. Like Mixpanel, New Relic can also have a step-by-step guide for the setup process. It needs slight improvements to be made in the user experience.

I have been using New Relic for two to three months.

It is a stable solution. I rate it eight out of ten.

It is a scalable solution. I rate it eight out of ten.

The initial setup was simple, but it can be made easier. I rate it seven out of ten. I did not deploy it a hundred percent because I was testing it out. The solution was deployed on the cloud.

I will recommend the solution, especially for a large product. So that one can have complete monitoring from the front-end tool and back-end server side.

I rate the overall product an eight out of ten.