In my day-to-day activity, I check the configurations of the pod, for example, the CPU or memory utilization of the pods that are deployed in the Kubernetes cluster, by going to New Relic and checking the CPU and memory utilization. When I want to check the application logs, I use New Relic for checking the logs.

Using New Relic, we are able to monitor the cluster. In each namespace, we can see what pods are deployed, what the deployment sets are, and every other resource that is deployed in Kubernetes, which we can monitor using New Relic.

Recently we have implemented cost optimization in each and every environment. We pulled down all the CPU and RAM utilization of the pods, and later we came to know that the majority of the resources that are deployed are over-provisioned. We took those metrics and scaled down a couple of resources for the pods.

We were able to save $1,000 per month.

The resources that are created on the Kubernetes cluster can be seen on the dashboards in New Relic dashboard, which is the best feature.

If I want to make any customization, for example, if I want to see the last six months' CPU and RAM utilization of the pod, I can create a custom dashboard and check the utilization.

By using New Relic, I can check quickly the utilization of the CPU and memory of the Kubernetes nodes and the pods.

The logs in New Relic are not showing the full logs. When I go and check the logs, they are not complete. There are some missing things in the logs, and if that can be added, that would be very good.

If someone can provide the official documentation on how to update New Relic and in case I want to increase anything, those features and documentation would be very good.

From the past three years, I have been using New Relic tool, which is used for monitoring purposes. For example, if I want to check what the CPU or memory utilization is of a particular pod, I go and check in New Relic. If there are any logs, I go and check the application logs in New Relic.

New Relic is stable.

New Relic has handled changes in the environment very well.

In case I lose any access or something, there is customer support available for me. If I drop an email to them, they will respond quickly to my email.

We were using Sumo Logic for the logs. Later, the management decided to move from Sumo Logic to New Relic.

We did not evaluate other options.

I would suggest using the dashboards in New Relic for resource utilization of Kubernetes deployments, pods, or nodes. I have rated this product an 8.

My main use case for New Relic is monitoring all the servers which are hosted in my environment. The agents installed on the servers keep sending the details to the dashboard. Whenever the server is not available or online, we immediately receive an alert to our email indicating that the host is not available along with the reasons. This helps us to come to know whether the server is actually unavailable or not, and enables us to take necessary action. Apart from that, CPU utilization, disk utilization, and everything else is monitored by New Relic. If any threshold value is crossed, we immediately receive an alert and take the needed action for those situations.

Real-time monitoring is the best feature New Relic offers. What stands out to me about the real-time monitoring is the speed of the alert being the major aspect. When a server goes offline, we immediately receive an alert. The dashboard is very much interactive and we receive all the information from there. Monitoring is a crucial thing for every work, and New Relic is doing a very good job in this part. We are getting real-time alerts, and many of the issues are being resolved with timely alerts helping a lot to remediate those things. If something happened and we got to know about it lately, so much disruption would happen. New Relic is helping a lot in these scenarios.

I would not say downtime decreased, but whenever a server goes down, we are able to take immediate actions in those scenarios. That helped a lot. I would not say the downtime is reduced, but the time period during which the server goes down has decreased so much. That helped a lot.

In the dashboard, if they could show a little more metrics regarding the application and related things, that would be how New Relic could be improved. Currently, there are things showing from the server level and application level, but it can be improved. That is what I felt.

Regarding user interface, I do not feel much concern, but for some kind of issues when we are trying to get support from the New Relic team, their SLA seems to be long. They are taking seven to ten working days for resolving some kind of scenario or issue. That is a bit difficult for us. If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful.

When it comes to the customer support part, I felt they need to be a little more improved on that part. The support overall is good, but they can improve. That is the reason I have given it eight out of ten.

For the last four years, I have been using New Relic in my current organization.

New Relic is stable.

It is very much scalable.

When it comes to the customer support part, I felt they need to be a little more improved on that part. The support overall is good, but they can improve. That is the reason I have given it eight out of ten.

Previously we were using a tool called Eggplant monitoring tool. There were a lot of issues with that. That is how we decided to change the monitoring in my environment, and a lot of research happened before New Relic came into the picture.

There is return on investment because since we reduced the downtime, we can definitely save a lot of money within that period. The tool also helps the employees in their work.

There were options like Dynatrace and SolarWinds that we explored, but New Relic is the closest one which aligns with our needs and uses.

Monitoring is a crucial thing for every work, and New Relic is doing a very good job in this part. The major concern from my side is that they should be a little more faster with the resolution part regarding customer support.

It is a great platform for monitoring. If you have a lot of servers in your environment and you need real-time monitoring, I would definitely suggest New Relic. It is a great tool to explore.

We are just consumers of this tool and do not have any other relationship with this vendor. I have given this review an overall rating of eight out of ten.

My main use case for New Relic is to monitor application health on a daily basis. Starting with my day, I go to the dashboards to check how the application health is and any alerts already triggered for the application, whether it concerns disk, memory, CPU, or how the applications are running. Recently, we had a slow query running for the application, which was really the bottleneck as it took a long time for the application to respond, and we found it out by using New Relic to identify the slow query, which really helped me.

To troubleshoot and resolve the slow query issue once New Relic points it out, I generally go to the Application Performance Monitoring, which is APM, and then I check in APM for the query where there are different tabs, including one for the database. After that, I go and check the database, which shows what query is taking how much time. Since we are using Java applications, we can see how much time the queries take. We are also using some Cassandra for caching purposes, which can show that query. I checked with the developer about a simple select query that took a long time, and after I spoke with them, they fine-tuned that query, resolving the issue. New Relic proved really helpful in finding out the slow query.

New Relic is easy to use even for someone with no knowledge; by seeing the dashboard, they can easily find out the application's health and notice what is happening. This is a significant advantage compared to other APM monitoring tools, and another aspect I appreciate is its good alerting mechanism, which can throw alerts and can be configured with PagerDuty or Slack, allowing easy checks on triggers and troubleshooting using New Relic.

The best features New Relic offers include APM, which stands out most prominently, along with Synthetic monitoring, which also really helps. Infrastructure can be checked too, but since our organization is using these modules, through APM, I can see the heap memory, application CPU, and memory, which are crucial from the application's perspective. Multiple alerts can also be configured using APM, making it extremely interesting.

Synthetic monitoring is similar to a mix of APM and other tools. I can create multiple dashboards using Synthetics, allowing me to view synthetic monitoring in a single shot, which gives good confidence in checking my day-to-day work.

New Relic features customized monitoring, which allows us to customize and distribute dashboards, and it really helps us. New Relic has positively impacted my organization by providing faster detection capabilities, allowing us to easily find issues, which is the best advantage. We can also improve application performance by finding the actual root cause of issues, which I find really beneficial.

Regarding faster detection and improved performance, there are instances where, when the application specifies its heap memory around 20 GB, and it tries to reach about 90%, New Relic immediately detects the heap memory alert, sends it over Slack, and even calls us using Slack. This lets us easily detect the issue and delve into what Java is causing that high heap memory usage, allowing us to investigate further.

New Relic can get pricey for larger organizations.

Specifically, it's the pricing for larger scale deployments that could be improved.

I have been working in my current field for almost six years, and I have been using New Relic for almost five years.

New Relic is 100% stable in my experience.

The scalability of New Relic is very high, as I have never seen any downtime issues or similar problems.

I have reached out to customer support multiple times for various cases, particularly for customization such as creating dashboards, and my experience has been good.

I would advise others looking into using New Relic that it is friendly, easy to use, and distributed, with NRQL queries that you can easily write to check for issues.

New Relic is a very good product in the market compared to others; it is really helpful for beginners as they learn about this product, and it proves beneficial when performing longevity tests to find latency issues, making it very interesting to identify where actual latencies occur, resulting in it being an excellent product from my perspective.

On a scale of 1-10, I rate New Relic a 10 out of 10.

Our main focus is APM-related functionality, so we were looking for a convenient way to get all the details, as some of them are missing from New Relic and Grafana. Currently, we are working with Site24x7, where we are getting the information we are looking for in our comfort zone.

We used the Docker container as the agent in our server, which was split into one agent to collect the client's logs and metrics to see the web vitals, and another metric to collect the server metrics and APM-related traces.

The main benefit we found was the Error Inbox, and having all features available at a single point was very useful for us. The API functionality allows us to get hit counts from external sources, such as APIs or databases, and everything is mapped very clearly. We can overview which components are experiencing response delays, which ones are getting correct responses, and identify any unknown external APIs inside the application. We can investigate why we are getting 400 responses and similar issues.

I reviewed another observability tool, DataDog, and we moved away from New Relic because the pricing was not convenient and didn't fit our budget. With DataDog, some of the APM features we were looking for were not available, so we discontinued using both solutions.

Grafana is helpful, but it requires significant work in adding agents and configuring applications and server metrics. We implemented open-source Grafana, which wasn't convenient regarding APM, and most of the logs and traces related to APM were not what we needed, so we moved to Site24x7.

The Grafana Open Source implementation was done through their vendor. While they provided certain features, when compared to Grafana Cloud, the customized Open Source version wasn't really convenient for us. The only helpful aspect was that we could get server metrics on Grafana Open Source from our servers.

I have been working with New Relic for approximately six months.

New Relic was stable enough, and there were no downtimes or issues.

New Relic offers 400 GB per month free, but that quota was completely used within two weeks for a single server. We have substantial data in our server as our company is a trading financial company. For a single server, it takes around one and a half to two weeks to reach the limit. Additionally, we need to store logs for over five years based on SEBI regulations.

I didn't seek any support help from New Relic, but when I tried to get information regarding the plans, the response was delayed for a week. Other than that, everything was fine.

We reviewed Grafana and moved to another observability tool. We also evaluated DataDog, but we ultimately moved away from New Relic because the pricing wasn't convenient and didn't fit our budget. We are now using Site24x7 in production.

Implementing the New Relic agent is quite simple, and we were very comfortable with New Relic overall. However, it wasn't convenient based on our budget, which is why we discontinued using it.

The Grafana Open Source implementation wasn't done by ourselves; we worked with their vendor. They explained the features available in Grafana Open Source, and we implemented those solutions. However, compared to Grafana Cloud, the customized Open Source version wasn't really convenient for us.

The Error Inbox and consolidated features at a single point were very useful features. We could get hit counts from external sources, APIs, and databases, with clear mapping of all components. We could monitor response delays, correct responses, and identify unknown external APIs within the application.

We also reviewed DataDog as an observability tool, but we moved away from New Relic due to pricing concerns that didn't fit our budget. With DataDog, some of the APM features we were seeking weren't available, so we discontinued using both solutions.

We had everything in hand with New Relic initially. However, the pricing wasn't convenient for us, so we had to step back from using it.

I primarily focused on the data we were getting from New Relic, without exploring custom dashboards and other features. We were mainly focusing on the metrics and logs needed to trace our applications effectively.

On a scale of one to ten, I would rate New Relic an eight. It's overwhelming from my point of view, and we needed to do some organizing in our New Relic account based on our preferences.

I use New Relic for the creation of dashboards, alerts, and any type of observability resources that are relevant for my company.

The most valuable features of New Relic are the ease of creating dashboards and its integration capabilities with many external tools. It enhances operational response by providing analytics and alerts that help us address issues quicker.

Using New Relic speeds up troubleshooting and resolution, giving us a clearer picture of where issues are, thus saving time and effort.

Email alert customization is limited; it cannot be tailored much, which makes the system more rigid than optimal. The handling of logs from integration tools is not as advanced compared to other tools. AI integration, including predictive analytics, is available for certain features but is not comprehensive.

I have been using New Relic for one year.

I find New Relic to be a stable tool. It is reliable in the aspects that I use.

While responsive, customer service does not always provide straightforward solutions immediately. Issues that could be solved quickly sometimes take longer because they go around in circles. However, they are helpful when direct interaction is initiated.

The setup is easy for the part I'm responsible for. However, since I do not manage the complete product setup, I cannot comment on the entire process.

For our part, New Relic has provided value by speeding up issue troubleshooting and resolution, allowing for more efficient use of time.

I rate New Relic seven out of ten.

For those looking to use New Relic, it is more suited for networking and infrastructure monitoring rather than application performance monitoring, integration, or API log handling.

I use New Relic for monitoring and observing the entire environment. It offers end-to-end monitoring and observability to predict potential impacts in the coming weeks. For instance, it can detect if two endpoints start consuming more bandwidth than usual, thereby providing more insights about potential impacts on the environment.

New Relic helps us maintain and shape the environment from a network perspective by providing end-to-end monitoring and observability. It offers insights into normal and peak behaviors, alerts us to any issues, and assists with remediation plans.

The APM feature is highly valuable as it can record session hosts, usage, and diagnose customer behaviors. Additionally, we can simulate user actions to assess the user experience. The alerting capabilities are also efficient, sending emails and desktop notifications, and providing remediation options.

The pricing could be improved as it is quite high relative to what is offered. The cost versus performance efficiency could be better. Apart from that, I don't need any specific improvements to the features themselves.

I have been working with New Relic for over one and a half years.

New Relic is highly stable. I have never experienced an outage or any misbehavior with this solution.

New Relic offers high scalability. It is quite flexible and can scale according to our needs.

The technical support team for New Relic is good. I would rate them a nine out of ten.

Before New Relic, we did not use any specific solution for observability. We used normal monitoring tools.

The initial setup of New Relic is super easy and straightforward. It involves proposing the solution to the client, activating administrative users, and customizing dashboards and alerts based on customer needs. Training and preparation made the process smooth and efficient.

The deployment typically requires two to three tier-one or tier-two team members from the technical team.

The pricing is relatively high. It can be quite costly compared to the performance efficiency, making it not very value for money, especially for smaller businesses.

We evaluated several other options like Datadog. However, after comparing prices and support, we chose New Relic.

Do not implement New Relic until you have identified your needs and ensured that it meets your specific requirements. Proper assessment and planning are crucial.

I'd rate the solution eight out of ten.

A typical use case with New Relic, it’s an APM tool. We basically put the agent in, the agent discovers, and then we feed it onto predefined monitors with a controlled baseline. That baseline will then feed the problems that New Relic is detecting into PagerDuty. PagerDuty is our incident management tool. PagerDuty has something called Event Orchestration.

The incident that comes down from New Relic has a payload. We look at the payload, the attributes, and define rules in Event Orchestration. Let’s say the team wants to implement suppressions on alerts, some mutations, delays. They want to actually cross-engage a different team. So there are a lot of use cases that come about once we get the incident into PagerDuty from New Relic. New Relic obviously has the conditional baseline, which can be adjusted as we go along. So, that’s basically a staple activity that we perform with New Relic. Among other advanced use cases, which will take me a bit to explain here.

It’s like any other APM tool. One of the most outstanding features of any APM tool is the anomaly detection part. If there is logic that is going to detect the anomaly, with a predefined baseline that the system will produce over a period of time, for instance, a week, then keep adjusting it as you go along. That is one of the most useful cases of any APM tool that I feel.

One of the things that our enterprise actually had a challenge with was the licensing structure for New Relic. I remember there are two things that I feel are different in New Relic from Dynatrace. You have a user model version, and you wanted your clients to be on user model version two. But that’s not easy. You have to build that user structure from scratch. That was one of the downers we felt in Nutanix. And the other thing was the licensing.

The licensing structure was slightly different from Dynatrace. Dynatrace gave us a better deal, to be honest. Apart from that, I don’t feel they’re two different tools. These are the same tools.

I have been using it for about four years.

I would rate the stability a nine out of ten. It is stable. Everyone uses SaaS platform. It never went out. There was no unplanned outage, at least that I experienced, apart from the regular maintenance windows or predefined windows by the vendor itself.

So, it has been stable product.

It’s easily scalable because you deploy your agent. Our enterprise used to have a starter kit. The starter kit was basically an initialization of deploying the agents against our OpenShift. We had Kubernetes running under OpenShift. So there was a starter kit that deployed it. I didn’t feel anything really difficult with the implementation of the starter kit. So it was pretty okay.

I would rate the scalability a nine out of ten because nothing is perfect.

We regularly used to meet with the success manager, and there were technical people as well. We had at least once a month office hours with them. And then on an ad hoc basis, if we needed them, we used to engage them.

I have used Dyntrace, GCP and Prometheus. Dynatrace has a little bit more edge, not from the product technicality point of view, but purely from the way I think the licensing scheme is modeled. The product behaves a little more easily compared to New Relic.

The initial setup is easy and straightforward.

Dynatrace is a little more complicated than New Relic, but New Relic was easier to deal with.

I would rate my experience with the initial setup an eight out of ten, with ten being easy and one being difficult. It is not that difficult to setup.

The licensing model was more expensive compared to competitors because of the way they were defining their user structure; there was full-stack observability and less than full-stack observability.

There’s no advantage to having anything less than full stack observability because once you get people on board with an APM tool, they would like to know as much as possible about what the agent can discover.

If the agent is able to discover and you’re not giving anybody full-stack observability, it’s like you’re treating your product like Lego. The more you buy, the more expensive it gets. If you want to make it into any bigger construction, you gotta pay more. So that was a downer.

Overall, I would rate it a seven out of ten because of the licensing issue.

At this point, Dynatrace is doing better than New Relic.

It is used to monitor applications, error logs, and Azure Kubernetes. We have used this as a self-hosted service in Kubernetes. We are not using it as an agent-based service. We self-hosted this New Relic on Kubernetes and maintained it as a service.

It can be integrated with PagerDuty and ServiceNow, which can auto-generate alerts and incidents and assign them to the concerned team. The dashboards can also be customized. We can also check the trends over the past year or so.

It helps prevent issues but does not cause losses. The error messages and deep insights may help us find the root cause and resolve the issue.

It could be bit better. We are looking at sorting the error loss by date, keyword, or something similar and grouping the logs with some keywords, like error.

I have been using New Relic for two years.

I rate the stability an eight out of ten.

I rate the scalability an eight out of ten.

I haven't got any issues, so I should get support from a New Relic technical team. We hosted this on our own, and even though this is a self-hosted service, we are managing it.

The initial setup is simple. We are using the Relic Chart deployment on Kubernetes, but it can be done in an hour and should not take longer.

We just got a license for self-hosting and have set it up to do this.

Some add-ons have been integrated. You can integrate with New Relic to get deeper insights into the logs.

I have worked on two monitoring tools: New Relic and OpeRant. In addition, I used Azure Monitor. It's completely different, monitoring only the infrastructure, not the applications. We need to know application insights about querying and everything, but it's more user-friendly.

Overall, I rate an eight out of ten.