Ivanti Neurons Zero Trust Access - BYOL-3 NIC_M5

What do you like best about the product?

What I like most about Ivanti Neurons for ITSM is the combination of automation, flexibility, and user experience. It enables organizations to streamline their IT processes, reduce repetitive tasks, and provide a more efficient service to end users.

The platform’s ability to integrate with the wider Ivanti ecosystem is also a major strength, allowing teams to move from reactive support to a more proactive and data-driven IT service management approach.

What do you dislike about the product?

The main challenge with Ivanti Neurons for ITSM is that its extensive capabilities can make the initial configuration and adoption more complex. More simplified administration experiences and additional guidance during deployment could further improve the user experience.

What problems is the product solving and how is that benefiting you?

Ivanti Neurons for ITSM helps us address the need for more efficient, structured, and scalable IT service management. By automating workflows, centralizing information, and improving visibility, it reduces manual effort and allows teams to focus on higher-value activities.

It benefits us by enabling faster service delivery, more consistent processes, improved user satisfaction, and a stronger ability to support our customers with a proactive and modern ITSM approach.

What do you like best about the product?

Based on ITIL Best Practice, Easy to understandfor the processus.
I like also the services continuities. We never have a problem with this solution. I t’as always running

What do you dislike about the product?

Administration can ne more easy for administrator. Console is difficult and need training to be used correctly.
For end users, the design can be better

What problems is the product solving and how is that benefiting you?

Very helpfull to understand the IT activities, make some report with xtraction and send them to the good team.
Also, auto qualification for the ticket based on the catégorie is excellent

What do you like best about the product?

The ergonomics of ITSM administration for creating form workflows and the ability to add additional values to the database

What do you dislike about the product?

The configuration of self-service pages that is absolutely not ergonomic for customization. Dashboards that are not intuitive.

What problems is the product solving and how is that benefiting you?

Ivanti Neurons for ITSM automates tickets, centralizes services, and accelerates resolution, improving efficiency, visibility, and satisfaction.

What do you like best about the product?

The vision for the future, similar to what is seen from the perspective of the giants in the sector (Apple; Google) recently: to frame AI as closely as possible to the needs, rather than adding it as a simple branch.

What do you dislike about the product?

No particular irritant. The vision presented during the Keynote seems ambitious and exciting. Eager to discover the elf ism during a demo.

What problems is the product solving and how is that benefiting you?

Ivanti Neurons helps solve workload overload issues by identifying, analyzing, and proposing automatic resolution of fleet problems.

What do you like best about the product?

What I appreciate most about Ivanti Neurons for ITSM is how it serves as a unified platform - bringing incidents, requests, approvals and device discovery together. It can help streamline workflows making it easy to manage multiple IT needs in one place. I’ve found the company’s support and approach to be especially friendly and responsive.

What do you dislike about the product?

One challenge I’ve faced is that the platform is so comprehensive, I sometimes suspect there are built in capabilities or efficiencies I haven’t discovered or learned yet. It leaves me wondering if there’s a smarter way to do something I’m doing manually.

What problems is the product solving and how is that benefiting you?

While we haven’t fully perfected the discovery aspect yet, the potential is exciting. Knowing the devices we have, what is on those devices and how they are performing will transform our asset management and that we could self-heal an asset without having to connect to it directly - should reduce our manual tasks.

What do you like best about the product?

Build workflows and let the system handle tedious processes—no constant manual intervention needed. Workflows send emails, generate tickets, get approvals, update objects

What do you dislike about the product?

Significant learning curve due to customization.You will face issues when you don’t have full knowledge of the product so yes steep learning curve.But support model is strong

What problems is the product solving and how is that benefiting you?

Dashboard that too customzable which was absent in the old tool and Reduce service desk workload significantly, improve response times. Increased efficiency and productivity, eliminate constant manual intervention

What do you like best about the product?

Our ability to do our own configuration and support our users internally . And and and and and and and and and and and and. The product is quite intuitive once you get you head around it

What do you dislike about the product?

The support response can be a bit hit and miss. That may be because we don’t usually pay for additional support, but when something is broken, we still need a quick response.

What problems is the product solving and how is that benefiting you?

It enables each of our internal customers to be raised their issues directly with the support teams and enables us to direct the problem quickly to the right team.

What do you like best about the product?

Ease of use, easy to maintain and administer. Lots of customization possible. Easy to work with out of the box and setup. For admins it offers lots of customization options. User interface works well across all browsers and on mobile devices.

What do you dislike about the product?

Lack of connection options to other mainstream workflow engines such as Power Automate without needing to buy an iPaas system. No current option or support for MCP server.

What problems is the product solving and how is that benefiting you?

Very good product to setup and adapt to different line of business. New features around agentic AI look promising and may help us become more efficient.

What do you like best about the product?

Honestly, what I like most about Ivanti Neurons for ITSM is how easy it makes life for you. Everything is super organized, tasks flow without you having to chase anyone, and the platform almost guides you by itself. Moreover, it automates a lot of things that used to have to be done manually, so you save time and avoid silly mistakes. In summary: it works, it's agile, and it lets you focus on what's important day-to-day.

What do you dislike about the product?

What I like least about Ivanti Neurons for ITSM is that sometimes it feels a bit heavy: some screens take time to load and certain configurations are not as intuitive as they should be. It's not very common, but it does make you lose a bit of pace when you're in a hurry. There are also features that could be more simplified, because sometimes it seems like you click more than necessary, especially in the initial setup, but after that everything runs smoothly.

What problems is the product solving and how is that benefiting you?

Ivanti Neurons for ITSM is basically a tool that helps you keep all IT support under control without going crazy. It's like having a central dashboard where you can see incidents, requests, changes, and everything that happens in the day-to-day of the technology area. Additionally, it automates a lot of tasks, so the team stops doing repetitive work and can focus on what really matters. In short: it organizes, streamlines, and saves you time.

What do you like best about the product?

The most helpful aspect of Ivanti Neurons for ITSM is its centralized ticket management and automation capabilities. It helps streamline incident and service request handling, improves response times, and provides better visibility into support operations.Easy ticket and incident management
Workflow automation that reduces manual work
User-friendly interface for support teams
Better tracking and reporting of IT issues
Improved collaboration between IT teams and end users
Faster resolution times and increased efficiency

What do you dislike about the product?

The least helpful aspect is that some advanced features can be complex to configure and may require additional training for new users.Initial setup and customization can be time-consuming.
The interface can feel overwhelming for first-time users.
Some workflows require technical knowledge to configure properly.
Reporting and dashboard customization could be more intuitive.
Performance may occasionally slow down when handling large amounts of data.

What problems is the product solving and how is that benefiting you?

Ivanti Neurons for ITSM helps manage incidents, service requests, and IT assets more efficiently. It improves ticket visibility, automates repetitive tasks, and speeds up issue resolution, allowing me to provide better support and save time.