My primary use case for ADManager is to manage users and groups, perform group policy without logging into Active Directory, and provide easy and secure management and monitoring capabilities. One of my clients uses ADManager for these purposes.
ManageEngine ADManager Plus
ZOHO CorporationExternal reviews
External reviews are not included in the AWS star rating for the product.
User management becomes efficient and installation is straightforward
What is our primary use case?
What is most valuable?
With ADManager, I can easily complete any Active Directory tasks from anywhere, making it an excellent solution. Moreover, user and group management is straightforward. The software is fast, secure, and enables me to manage everything in one place. The installation process is effortless, requiring only one person.
What needs improvement?
Some of my clients experience issues with the GPO results, which do not always generate the real outcomes. This needs to be resolved by technicians. Additionally, upgrading from recent to the latest versions is quite complex and time-consuming. Improvements in this area would be beneficial.
For how long have I used the solution?
I have been using it for about one and a half years, maybe.
What do I think about the stability of the solution?
I would rate the stability of ADManager at eight points on a scale from one to ten. It is quite stable.
What do I think about the scalability of the solution?
The solution is scalable; I would rate its scalability as eight points out of ten.
How are customer service and support?
Technical support from ManageEngine is very satisfactory. I would rate it as ten points out of ten.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial setup of ADManager is straightforward and easy to install. It only requires one person to complete the setup.
What was our ROI?
The return on investment is noticeable in terms of cost saving, which is about ten to 15%.
What's my experience with pricing, setup cost, and licensing?
The solution is perceived as cheap, and the licensing is annual.
What other advice do I have?
The user interface can be improved with the inclusion of AI features. This would reduce the need for user interaction and enhance search capabilities. I would rate ADManager at nine out of ten points overall.
Validates every activity and helps to delegate access management
What is our primary use case?
I use ManageEngine ADManager Plus for auditing.
How has it helped my organization?
The solution helps us with access delegation. It keeps our footprint in the Active Directory small, making it easier to watch over and secure. This is good for cybersecurity, helping us track changes and daily checks on who's doing what in our system.
What is most valuable?
The product helps to validate every activity.
What needs improvement?
Other products have more flexibility and integration in managing identities.
For how long have I used the solution?
I have been using the product for six to seven years.
What do I think about the stability of the solution?
I rate ManageEngine ADManager Plus' scalability a seven out of ten.
What do I think about the scalability of the solution?
I rate the tool's scalability a nine out of ten.
Which solution did I use previously and why did I switch?
We switched to ManageEngine ADManager Plus since it's cheaper and has more reports.
How was the initial setup?
The tool's deployment is easy.
What was our ROI?
We have seen ROI with the tool's use.
What's my experience with pricing, setup cost, and licensing?
The tool's pricing is good.
What other advice do I have?
I rate the product a nine out of ten.
Suitable for auditing purposes and stable solution
What is our primary use case?
Our use cases include mostly auditing purposes.
What is most valuable?
As far as requirements, the applicant is working correctly.
What needs improvement?
There is room for improvement in support, they should work on overall competence and turn-around time.
ManageEngine needs to timely upgrade the product it could include bug fixes or any security-related alerts
For how long have I used the solution?
We use this solution in our company. I have a dedicated team who's working on it.
So, we have been using this solution for two years.
What do I think about the stability of the solution?
It is a stable solution.
What do I think about the scalability of the solution?
It is a scalable solution. We are planning to increase the usage.
How are customer service and support?
We are satisfied with the support.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
The solution suits our requirements.
What about the implementation team?
We got help from ManageEngine for the deployment process. We have four administrators for the solution.
What other advice do I have?
So once you use them and take the help of the product team, that'll be good for the IT team.
Overall, I would rate the solution an eight out of ten because ManageEngine needs to timely upgrade the product it could include bug fixes or any security-related alerts.
Efficient management of end user accounts and ability to make changes, run scripts, install software, and fetch reports
What is our primary use case?
ADManager Plus offloads all the main tasks of Active Directory, or you can say it automates all the day-to-day tasks. It allows our admins to efficiently manage end-user accounts. It's like user account management outside the real servers but in an automated way. So we don't have to log in to the domain controllers and make changes directly on the server. This application allows admins to make changes, run scripts, install software, fetch reports, and perform many other daily operations. This simplifies the job significantly.
What is most valuable?
The most valuable feature for me is automation. It's the main feature that stands out the most. It automates seven to eight individual processes that we used to do manually before. Now, it can be done in a single shot as an automated script.
What needs improvement?
With the number of available integrations these days, it would be beneficial to have more ready-to-integrate technologies in other products as well.
In future releases, I would like to have more technologies and products that can integrate with ADManager Plus.
Currently, there are only around eight to ten available as plugins for single-click integration. However, there are many missing integrations. They might be in the pipeline, but they are not visible in the latest updates. Maybe they will add more in the future.
For additional features, I would like to see more efficient reporting. Currently, the focus is more on executing real activities rather than reporting. For reports, we have to go back to ADAudit, which is not ideal. It would be better if they could merge reporting into a single tool, making it more comprehensive.
For how long have I used the solution?
I have been using ADManager Plus for three years. We use the latest version.
What do I think about the stability of the solution?
I would rate the stability an eight out of ten. It's pretty straightforward.
What do I think about the scalability of the solution?
I would rate the scalability as seven out of ten. So there is room for improvement. It would be beneficial if ManageEngine could come up with more products other than Microsoft.
So, in fact, the scalability is limited when it comes to integrating with anything apart from Microsoft.
This solution covers all our users, which is around 1500. We use this solution 24/7 and to its maximum potential.
How are customer service and support?
We are satisfied with the support team.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial setup was very easy. I would rate my experience with the initial setup a nine out of ten. It took two days to deploy the solution.
What about the implementation team?
Only one person was enough for deployment. The job role of this person is a system admin.
The deployment is a simple software installation for deployment. By mentioning the domain name of the domain controller, it fetches all the required data. It's a small integration and loads up quickly with all the necessary data.
The solution requires maintenance. The support guy handles the maintenance.
What was our ROI?
The ROI was around 90%.
What's my experience with pricing, setup cost, and licensing?
It is not expensive. I would rate the pricing model as a four out of ten, where one is low price and ten is high price. The price is fixed, like a basic price. There are no additional costs.
What other advice do I have?
I would definitely recommend the solution. Overall, I would rate it an eight out of ten. It's pretty good to have this tool to simplify our IT operational tasks and reduce the workload for our service desk agents. It has automated many individual activities that we used to get stuck with.
Provides real-time visibility and user-friendly
What is our primary use case?
For our SOC two compliance, I use it quite frequently to run audit reports and cross-reference them with Active Directory. I also look for anomalies, especially in the cybersecurity portion of it. I use it for troubleshooting, running reports, making changes, and using it to verify any anomalies. The analytics piece is proving to be quite helpful.
What is most valuable?
The most valuable feature is the dashboard. They allow me to see everything in real-time and drill down and pick and choose versus running scripts. You can get the same information with scripts, but you're having to run them in the background. Today, I just don't have the time to look up what those scripts are and how to run them or reach out to someone very proficient in running scripts. I like what the interface does.
What needs improvement?
Some things are not very intuitive. Sometimes, I have to open up a call with ManageEngine and ask, "Why is this failing? Where do I have to click? Where do I have to go?" It's almost like you need to take a course on how to manoeuvre within it, and you don't always know what's connected to what is on the back end. For example, if I go in and change something and receive an error report, I don't know exactly what changed or what broke. Also, some of the reports are good, but sometimes I need more customized reports, and I'm not quite sure how to customize them because I don't fully understand what's going on in the back end and how these things connect. So, probably on the reporting or customization side, if there were a little more intuitiveness, that would be good.
For how long have I used the solution?
I have been using this solution for a couple of years.
How are customer service and support?
Typically, I've received very good support from them. But Sometimes it depends on who I get. They've also walked through some of the changes. And sometimes I've gotten, "You'll probably have to go and research this. Not quite sure. Let me get back to you," Then it'll be a couple of days before they circle back.
How would you rate customer service and support?
Positive
What's my experience with pricing, setup cost, and licensing?
It has a competitive pricing model.
What other advice do I have?
I would advise you to scale your license appropriately depending on how many technicians you want. We purchased one, thinking that one would be enough, and it's really not, and we need to expand it.
And sometimes, patching probably needs to be more familiar with patching. I'd say you make sure when you install the product; you pay close attention to the patching portion of it because it could easily break.
Overall, I would rate the solution a nine out of ten.