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External reviews

240 reviews
from G2

External reviews are not included in the AWS star rating for the product.


    LEYDER FARYD R.

UTILIDAD PARA TRANSCRIPCIONES

  • May 26, 2024
  • Review verified by G2

What do you like best about the product?
USUALMENTE LO UTILIZO PARA HACER TRANSCRIPCIONES DE AUDIENCIAS.
ENTRE SUS VENTAJAS ENTÁ QUE ES LA PLATAFORMA (DE LAS QUE HE PODIDO UTILIZAR) QUE MEJOR HACE LAS TRANSCRIPCIONES.
What do you dislike about the product?
ULTIMAMENTE HA VENIDO PRESENTANDO UN FALLO, ESTO ES, NO REALIZA LA TRANSCRIPCIÓN DE AUDIOS MUY LARGOS EJ: 1:30:00 O MÁS,S, A QUÉ ME REFIERO, EN PARTES SE SALTAN SEGUNDOS DE LAS TRANSCRPCIONES.

OTRO PUNTO, ES QUE CUANDO EN LOS AUDIOS SE MENSIONAN FECHAS O NÚMEROS, ESTOS SE TRANSCRIBEN EN LETRAS Y NO NUMERICAMENTE, SERÍS BUENO QUE SE PUDIERA TENER ESA OBCIÓN
What problems is the product solving and how is that benefiting you?
GENERALMENTE NECESITO HACER TRANSCRIPCIONES DE AUDICIAS DE UNA HORA O MÁS, Y FACILITA MUCHISIMO ESE TRABAJO.


    Harsh J.

I have used deepgram APIs and it was a great experience.

  • May 26, 2024
  • Review provided by G2

What do you like best about the product?
1) Response time of APIs is very less so that is very great.
2) Simplified API usage.
3) Helpfull for my application.
What do you dislike about the product?
As of now nothing to much.
But there is one thing that i need to address is to provide swagger kind of page so that i can test . if it is there then i need to llok up
What problems is the product solving and how is that benefiting you?
I am creating an application for translation of user voice


    Ben M.

Best in class service, complete and accessible documentation

  • May 24, 2024
  • Review provided by G2

What do you like best about the product?
Deepgram API is fast and feature-rich. I've been using it for prototyping interactive voice systems and have often been surprised by how the developers anticipated the needs of my use case. The documentation and code examples are also extremely good, making it easy to get started. I actually point to Deepgram API documents and SDK as exemplary; they're very logically organized, easy-to-understand, and simple to navigate. It's amazing how even very good services struggle to get this right.
What do you dislike about the product?
I've only used the speech-to-text features of the platform, and haven't jumped into the text-to-speech side. I'd be interested in an environment where I could use both APIs in conjunction to save on latency. As of the time of this writing, the SDK for live transcription doesn't support multi-language flags even though the API supports it, but that might be addressed in the near future.
What problems is the product solving and how is that benefiting you?
I'm creating new applications and experiences based on multi-agent dialogue with AI. Deepgram is far and away the best out of the box solution I've seen. I've considered many local and hosted flavors of Whisper and nothing comes close. In particular the speaker utterance end detection and interim results events are leagues ahead for building IVR applications.


    Richard B.

love at first scribe

  • May 24, 2024
  • Review verified by G2

What do you like best about the product?
I think best is actually the site that it gently guides on the concepts
What do you dislike about the product?
The usage logs could be a bit better, would love a logs export option.
What problems is the product solving and how is that benefiting you?
Pre-recorded backlogs and enabling fast transcriptions


    Liam T.

Pretty accurate and fast.

  • May 24, 2024
  • Review provided by G2

What do you like best about the product?
I like the speed and accuracy for applications in real time phone call ai assistants.
What do you dislike about the product?
Sometimes the docs aren't 100% clear and there have been a bug or two which has lead to me finding workarounds.
What problems is the product solving and how is that benefiting you?
Phone call voice transcription in real time and allows streaming the responses for low latency.


    Colton N.

Accurate transcriptions, easy API

  • May 24, 2024
  • Review verified by G2

What do you like best about the product?
I love the combination of the transcription accuracy, pricing, and API ease of use.
What do you dislike about the product?
The only downside is that it doesn't intelligently separate paragraphs.
What problems is the product solving and how is that benefiting you?
Generates transcriptions of our sermons and lectures.


    Saarth S.

Great product but needs work

  • May 24, 2024
  • Review provided by G2

What do you like best about the product?
1) Extremely easy to setup live transcription
2) Documentation is really helpful and clear
3) Discord server was really helpful
What do you dislike about the product?
1) Endpointing often times is unable to detect speech endings or beathing pauses
2) Accuracy needs a lot of work, especially with call data.
What problems is the product solving and how is that benefiting you?
Helping me build my conversational AI agent


    François C.

Great service, easy to use, great quality

  • May 24, 2024
  • Review verified by G2

What do you like best about the product?
Using Deepgram for voice reco over websockets. I love the stability, ease and quality of the API. The transcription quality is near perfect. Pricing is also very good for our scenarios.

Things to improve? Would love gender analysis and more experimental features - custom ML models or the like - for more extensibility.
What do you dislike about the product?
No downsides really - maybe the only thing on my end is the keywords setup, maybe having it available at runtime would be easier.
What problems is the product solving and how is that benefiting you?
Real time phone call transcriber


    Saran S.

Exceptional Partner for Early-Stage Startups

  • May 23, 2024
  • Review verified by G2

What do you like best about the product?
Deepgram has been an invaluable partner for Insight Health. I evaluated a few other Speech-To-Text products, and Deepgram has the lowest latency, fewer errors, and well-documented APIs. We got HIPAA BAA signed quickly and had everything up and running in production within a week. Deepgram is easier to do business with as a startup. They have a great startup program to get started and scale with them.

They iterate quickly, releasing new models, features, and products—Nova 2 and Aura are examples. If you're an early-stage startup looking for reliable, efficient, and innovative NLP solutions, Deepgram is hard to miss.
What do you dislike about the product?
One area for improvement is their logging and troubleshooting capabilities. Currently, the logging is somewhat limited, making diagnosing and resolving issues challenging. Enhancing the logging features would greatly aid in troubleshooting during issues.
What problems is the product solving and how is that benefiting you?
Deepgram provides Natural Language Processing (Speech-To-Text) capability in our product.


    Tisa I.

Deepgram’s performance for speech recognition is really good.

  • May 23, 2024
  • Review provided by G2

What do you like best about the product?
Speech Recognition Performance, various Features.
What do you dislike about the product?
Connectivity issues sometimes, restrictions related to model tuning.
What problems is the product solving and how is that benefiting you?
Speech to text. Good performance is helping me to automate Speech Recognition.