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External reviews

249 reviews
from G2

External reviews are not included in the AWS star rating for the product.


    Gulshan A.

My Personal Experience

  • March 05, 2023
  • Review verified by G2

What do you like best about the product?
The best thing about Deepgram is that it provides code snippets that helps you a lot while building your hobby project or integrating in real world solution. Last year when I created a Voice Search for hackathon then Deepgram's docs and examples helped me a lot in implementing.
What do you dislike about the product?
The one major downside I faced was not a good response from the model. It was working fine with normal language words example. I, we, help etc. But I was looking for a solution that can understand technical words related to programming for example. Java, Python. Although It was working, but I lost top-notch user experience.
What problems is the product solving and how is that benefiting you?
Deepgram is making easy in Creating powerful Voice recognition system for applications.


    Brad C.

Great Features

  • March 04, 2023
  • Review provided by G2

What do you like best about the product?
They have many great features that are easy to turn on or off as your use case for specific sources change. For example, I can choose to turn diarization on for multiple speakers, and I can choose to use individual timestamped words, sentences, and paragraphs and spare myself the trouble of splitting or combining transcripts on my end.
What do you dislike about the product?
Supported input codecs aren't listed on their website, but their salespeople are very helpful via e-mail in this regard.
What problems is the product solving and how is that benefiting you?
I work with large amounts of recorded content, most of it not necessary for the project, and using Deepgram transcripts helps us do keyword searches or skim dialogue to look for what we need.


    Juan David B.

Next generación voice to text

  • March 04, 2023
  • Review verified by G2

What do you like best about the product?
Impressive super fast voice to text engine, very accurate thanks to the IA used, improve a lot of features vs other engines, like they Smart format, real time and punctuate
What do you dislike about the product?
Nothing to Say, I think all the córners are covered bye deepgram
What problems is the product solving and how is that benefiting you?
Wey can detect financial frauds, automatizating compliance process, and the QA process to. Wey can use the time saved in other process


    Nikhil C.

One of the more feature-filled and performant transcription solutions on the market!

  • March 03, 2023
  • Review verified by G2

What do you like best about the product?
- Best-in-class latency for real-time transcription: sends updates quick
- Willing to work with you on building new features, training custom models, and improving the behavior of existing features (for example realtime silence detection was something we really needed)
- Competitive price
- Relatively nice and clean APIs and DevX
- Self-hosting is easy
What do you dislike about the product?
- Speaker diarization is not as accurate as other providers (for example Rev.ai)
- Occasional bugs with transcription
- Lots of hidden options & documentation could be improved
What problems is the product solving and how is that benefiting you?
We use transcription to transcribe conversations and customer calls in real-time on our virtual salesfloor. Deepgram lets us connect to customer calls faster and extract insights from them as they happen for others to see.


    José Daniel S.

Easy to use, fast, powerfull

  • March 03, 2023
  • Review provided by G2

What do you like best about the product?
The community, the quality of the transcript, the language support
What do you dislike about the product?
Number Spanish support, functionality, can be able more features as very system, text to speech
What problems is the product solving and how is that benefiting you?
transcription system in some different format files


    Bruno P.

I appreciate Deepgram for its free quotas and reasonable transcription quality

  • March 03, 2023
  • Review verified by G2

What do you like best about the product?
The large amount of free minutes includes even without purchasing a licence.
The easy-to-use Typescript API, which allowed me to batch-transcribe many audio files at once.
What do you dislike about the product?
The transcription quality is not always very good, especially for languages outside of English (French for instance). The word whitelisting is sometimes either ignored, or used too much (i.e. Deepgram wrongly detects words in the audio file as being one of those in the whitelist)
What problems is the product solving and how is that benefiting you?
I use Deepgram to generate a quick transcription of podcast contents as subtitle files. After that I go over the transcribed subtitles and fix the issues manually.


    Ryan F.

Deepgram is amazing, better than OpenAI's Whisper abd much easier to work with

  • March 02, 2023
  • Review verified by G2

What do you like best about the product?
Deepgram is super easy to use. The format of the returned data is super easy to digest and use, and it comes with everything you could want, from the basic transcripion to accurate timestamps and labeled speakers. Overall very well done.
What do you dislike about the product?
There isn't anything majorly wrong about Deepgram. It can cost a decent amount but it's at an industry standard so nothing extraordinarily bad there. It hasn't ever failed for me either. The transcriptions aren't perfect but they're very good.
What problems is the product solving and how is that benefiting you?
Automating the transcription service so humans don't have to listen to podcast recordings over and over. It saves time and enables businesses like mine to exist.


    Ben R.

Excellent API

  • March 02, 2023
  • Review verified by G2

What do you like best about the product?
Easy API documentation makes it easy to build applications.
What do you dislike about the product?
It has no user interface to create transcriptions.
What problems is the product solving and how is that benefiting you?
Creating sermon transcripts.


    Luan R.

Deepgram is really great!

  • March 02, 2023
  • Review provided by G2

What do you like best about the product?
Easy to implement API.
Awesome support and sales team.
Very fast processing speed, way faster than Google Cloud or other solutions.
They have 2 dialects for Spanish language, which is great.
What do you dislike about the product?
Transcribing speech is a difficult job. If you listen closely while you read the transcriptions, you'll notice that people (including me) actually speak weirdly. We say incorrect syllables 50% of the time without realizing it.
What all speech-to-text tools do is to transcribe what has been said, instead of transcribing what and how we hear. With AI they will be able to solve this soon I believe.
What problems is the product solving and how is that benefiting you?
Transcribing videos.


    russell w.

Deepgram does dive deep into Transcripts

  • March 02, 2023
  • Review verified by G2

What do you like best about the product?
Deepgram helps with the automatization of information aggregation of audio and video
What do you dislike about the product?
I would appreciate a more no-code approach
What problems is the product solving and how is that benefiting you?
Deepgram helped me easily get videos transcribed with detailed timestamps, and let me get an archive of videos transcribed